59
NPS
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Cedar Fair Entertainment Company
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About Cedar Fair Entertainment Company's Brand
Cedar Fair, L.P. is a limited partnership company. Among its major competitors, Cedar Fair Entertainment Company is ranked in 1st place for NPS while Six Flags is 2nd, and SeaWorld Parks & Entertainment is 3rd.
Brand at a Glance
67%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Cedar Fair Entertainment Company Ranking
- #1 / 3 of its competitors
Cedar Fair Entertainment Company NPS
Cedar Fair Entertainment Company's Net Promoter Score (NPS) is a 59 with 75% Promoters, 9% Passives, and 16% Detractors. Net Promoter Score tracks whether Cedar Fair Entertainment Company's customers would recommend using the product based on a scale of -100 to 100.
Cedar Fair Entertainment Company Overall NPS
| 75% | Promoters |
|---|---|
| 9% | Passives |
| 16% | Detractors |
Cedar Fair Entertainment Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 77 | Aug 2022 | 77 |
Sep 2022 74 | Sep 2022 | 74 |
Oct 2022 75 | Oct 2022 | 75 |
May 2023 77 | May 2023 | 77 |
Jun 2023 71 | Jun 2023 | 71 |
Aug 2023 72 | Aug 2023 | 72 |
Jan 2024 68 | Jan 2024 | 68 |
Apr 2024 70 | Apr 2024 | 70 |
Jun 2024 57 | Jun 2024 | 57 |
Jul 2024 59 | Jul 2024 | 59 |
Dec 2024 61 | Dec 2024 | 61 |
Sep 2025 60 | Sep 2025 | 60 |
How Other Brands Compare
Cedar Fair Entertainment Company is ranked first for NPS among its competitors. Six Flags and SeaWorld Parks & Entertainment come in second and third.
Cedar Fair Entertainment Company |  Six Flags |  SeaWorld Parks & Entertainment | |
| Global Ranking | #- | #116 | #935 |
| NPS | 59 | 15 | 7 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $3.56B | $3.05B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cedar Fair Entertainment Company NPS by Gender
Male customers rated Cedar Fair Entertainment Company's NPS 40 points higher than Female customers.
Male
57
Cedar Fair Entertainment Company's NPS was rated 57 by Male customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
Female
17
Cedar Fair Entertainment Company's NPS was rated 17 by Female customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Cedar Fair Entertainment Company NPS by Ethnicity
Cedar Fair Entertainment Company's NPS was rated 25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
Cedar Fair Entertainment Company NPS by Age
Cedar Fair Entertainment Company's NPS was rated 100 points by customers ages 18-25 on Comparably.
Cedar Fair Entertainment Company NPS by Usage
Cedar Fair Entertainment Company's NPS was rated 61 points by customers who have used Cedar Fair Entertainment Company's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 61 | Over 10 Years | 61 |
Cedar Fair Entertainment Company NPS vs. Competitors
Compared to its competitors, Cedar Fair Entertainment Company's NPS is rated right above Six Flags.
| COMPANY | NPS Score | |
|---|---|---|
| Cedar Fair Entertainment Company | 59 |
| Six Flags | 15 |
| SeaWorld Parks & Entertainment | 7 |
Cedar Fair Entertainment Company Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Cedar Fair Entertainment Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cedar Fair Entertainment Company Customer Loyalty Score by Gender
Male customers rated Cedar Fair Entertainment Company's Customer Loyalty score 17% higher than Female customers.
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Male
87%
Yes
Female
70%
Yes
Cedar Fair Entertainment Company Customer Loyalty Score by Ethnicity
Cedar Fair Entertainment Company's Customer Loyalty score was rated 89% by Caucasian customers on Comparably.
% who answered "Yes"
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89
out of 100
Caucasian
Cedar Fair Entertainment Company Customer Loyalty Score by Age
Cedar Fair Entertainment Company's Customer Loyalty score was rated 78% by customers ages 18-25 on Comparably.
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0
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40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
Cedar Fair Entertainment Company Customer Loyalty Score by Usage
Cedar Fair Entertainment Company's Customer Loyalty score was rated 89% by customers who have used Cedar Fair Entertainment Company's products/services for Over 10 Years.
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Cedar Fair Entertainment Company Customer Loyalty vs. Competitors
Compared to its competitors, Cedar Fair Entertainment Company's Customer Loyalty score is rated right below SeaWorld Parks & Entertainment.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Six Flags | 76% |
| SeaWorld Parks & Entertainment | 71% |
| Cedar Fair Entertainment Company | 67% |
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Cedar Fair Entertainment Company Product Quality
4/5
Cedar Fair Entertainment Company has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Cedar Fair Entertainment Company Product Information
Cedar Fair Entertainment Company’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://cedarfair.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Fashion and Beauty
Social
Quick Insights into Cedar Fair Entertainment Company Product Quality
Cedar Fair Entertainment Company's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Cedar Fair Entertainment Company Product Quality the Highest
Ranked Cedar Fair Entertainment Company Product Quality the Lowest
Cedar Fair Entertainment Company Product Quality Score by Gender
Male customers rated Cedar Fair Entertainment Company's Product Quality score 0.8 stars higher than Female customers.
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Male
4.3/5
Female
3.5/5
Cedar Fair Entertainment Company Product Quality Score by Ethnicity
Cedar Fair Entertainment Company's Product Quality score was rated 3.7 stars by Caucasian customers on Comparably.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Cedar Fair Entertainment Company Product Quality Score by Age
Cedar Fair Entertainment Company's Product Quality score was rated 4.7 stars by customers ages 18-25 on Comparably.
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| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
Cedar Fair Entertainment Company Product Quality Score by Usage
Cedar Fair Entertainment Company's Product Quality score was rated 4.2 stars by customers who have used Cedar Fair Entertainment Company's products/services for Over 10 Years.
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Cedar Fair Entertainment Company Product Quality vs. Competitors
Compared to its competitors, Cedar Fair Entertainment Company's Product Quality score is rated right above Six Flags.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cedar Fair Entertainment Company | 4/5 |
| Six Flags | 3.6/5 |
| SeaWorld Parks & Entertainment | 3.4/5 |
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Cedar Fair Entertainment Company Pricing
Cedar Fair Entertainment Company ROI & Value For Money
3.6/5
Cedar Fair Entertainment Company has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Cedar Fair Entertainment Company ROI
Cedar Fair Entertainment Company's ROI score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Cedar Fair Entertainment Company ROI the Highest
Ranked Cedar Fair Entertainment Company ROI the Lowest
Cedar Fair Entertainment Company ROI Score by Gender
Male customers rated Cedar Fair Entertainment Company's ROI score 0.4 stars higher than Female customers.
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Male
3.5/5
Female
3.1/5
Cedar Fair Entertainment Company ROI Score by Ethnicity
Cedar Fair Entertainment Company's ROI score was rated 3.2 stars by Caucasian customers on Comparably.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Cedar Fair Entertainment Company ROI Score by Age
Cedar Fair Entertainment Company's ROI score was rated 3.6 stars by customers ages 18-25 on Comparably.
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0
1
2
3
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| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
Cedar Fair Entertainment Company ROI Score by Usage
Cedar Fair Entertainment Company's ROI score was rated 3.6 stars by customers who have used Cedar Fair Entertainment Company's products/services for Over 10 Years.
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Cedar Fair Entertainment Company Pricing vs. Competitors
Compared to its competitors, Cedar Fair Entertainment Company's ROI score is rated right above Six Flags.
| COMPANY | Pricing Score | |
|---|---|---|
| Cedar Fair Entertainment Company | 3.6/5 |
| Six Flags | 3.3/5 |
| SeaWorld Parks & Entertainment | 3.3/5 |
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Cedar Fair Entertainment Company Customer Satisfaction (CSAT)
Cedar Fair Entertainment Company Customer Satisfaction (CSAT) Score
79 / 100
Cedar Fair Entertainment Company has an overall Customer Satisfaction score of 79 rated by its users and customers.
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Very Satisfied
45%
Satisfied
34%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cedar Fair Entertainment Company Customer Satisfaction
Cedar Fair Entertainment Company's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Cedar Fair Entertainment Company Customer Satisfaction the Highest
Ranked Cedar Fair Entertainment Company Customer Satisfaction the Lowest
Cedar Fair Entertainment Company Customer Satisfaction Score by Gender
Male customers rated Cedar Fair Entertainment Company's Customer Satisfaction score 23 points higher than Female customers.
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83 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 0% |
60 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Cedar Fair Entertainment Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cedar Fair Entertainment Company's Customer Satisfaction (CSAT) score was rated 76% according to Caucasian users and customers.
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76 / 100
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
11%
Cedar Fair Entertainment Company Customer Satisfaction Score by Age
Cedar Fair Entertainment Company's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Cedar Fair Entertainment Company Customer Satisfaction Score by Usage
Cedar Fair Entertainment Company's Customer Satisfaction score was rated 86 points by customers who have used Cedar Fair Entertainment Company's products/services for Over 10 Years.
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Cedar Fair Entertainment Company Customer Satisfaction vs. Competitors
Compared to its competitors, Cedar Fair Entertainment Company's Customer Satisfaction score is rated right above Six Flags.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cedar Fair Entertainment Company | 77% |
| Six Flags | 68% |
| SeaWorld Parks & Entertainment | 61% |
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Cedar Fair Entertainment Company Customer Service
3.8/5
Cedar Fair Entertainment Company has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Cedar Fair Entertainment Company's Customer Service
Address
Sandusky, OH
Website
http://cedarfair.com
Phone Number
(419) 627-2233
Quick Insights into Cedar Fair Entertainment Company Customer Service
Cedar Fair Entertainment Company's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Cedar Fair Entertainment Company Customer Service the Highest
Ranked Cedar Fair Entertainment Company Customer Service the Lowest
Cedar Fair Entertainment Company Customer Service Score by Gender
Male customers rated Cedar Fair Entertainment Company's Customer Service score 0.7 stars higher than Female customers.
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Male
4.1/5
Female
3.4/5
Cedar Fair Entertainment Company Customer Service Score by Ethnicity
Cedar Fair Entertainment Company's Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Cedar Fair Entertainment Company Customer Service Score by Age
Cedar Fair Entertainment Company's Customer Service score was rated 4.1 stars by customers ages 18-25 on Comparably.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Cedar Fair Entertainment Company Customer Service Score by Usage
Cedar Fair Entertainment Company's Customer Service score was rated 4.1 stars by customers who have used Cedar Fair Entertainment Company's products/services for Over 10 Years.
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Cedar Fair Entertainment Company Customer Service vs. Competitors
Compared to its competitors, Cedar Fair Entertainment Company's Customer Service score is rated right above SeaWorld Parks & Entertainment.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cedar Fair Entertainment Company | 3.8/5 |
| SeaWorld Parks & Entertainment | 3.5/5 |
| Six Flags | 3.5/5 |
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Cedar Fair Entertainment Company as an Employer
4.5/5
Cedar Fair Entertainment Company has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
CEO of Cedar Fair Entertainment Company
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Cedar Fair Entertainment Company scored a 59 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Cedar Fair Entertainment Company would recommend the brand to a friend. ENPS measures how likely Cedar Fair Entertainment Company employees would recommend working at Cedar Fair Entertainment Company to a friend.
Net Promoter Score
59
NPS Score
| 75% | Promoters |
|---|---|
| 9% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 49% | Promoters |
|---|---|
| 29% | Passive |
| 22% | Detractors |
