-34
NPS
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Cellular Sales
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About Cellular Sales' Brand
Cellular Sales is a management company that operates authorized Verizon Wireless stores throughout the United States. Among its major competitors, Cellular Sales is ranked in 2nd place for NPS while Verizon is 1st, and Russell Cellular is 3rd.Their current valuation is $1.68B
Brand at a Glance
72%
Customer Loyalty
2.2/5
Product Quality
2.3/5
Pricing
2.3/5
Customer Service
Cellular Sales Ranking
- #2 / 4 of its competitors
Cellular Sales NPS
Cellular Sales's Net Promoter Score (NPS) is a -34 with 28% Promoters, 10% Passives, and 62% Detractors. Net Promoter Score tracks whether Cellular Sales's customers would recommend using the product based on a scale of -100 to 100.
Cellular Sales Overall NPS
| 28% | Promoters |
|---|---|
| 10% | Passives |
| 62% | Detractors |
Cellular Sales NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -30 | Mar 2024 | -30 |
Apr 2024 -32 | Apr 2024 | -32 |
May 2024 -30 | May 2024 | -30 |
Jun 2024 -30 | Jun 2024 | -30 |
Oct 2024 -30 | Oct 2024 | -30 |
Nov 2024 -30 | Nov 2024 | -30 |
Dec 2024 -32 | Dec 2024 | -32 |
Jan 2025 -33 | Jan 2025 | -33 |
Feb 2025 -32 | Feb 2025 | -32 |
Apr 2025 -32 | Apr 2025 | -32 |
Jul 2025 -34 | Jul 2025 | -34 |
Oct 2025 -34 | Oct 2025 | -34 |
How Other Brands Compare
Cellular Sales is ranked second for NPS among its competitors. Verizon and Russell Cellular come in first and third, with Teewe coming in at #4. Among those competitors, it is the second most valued company behind Verizon.
Cellular Sales |  Verizon |  Russell Cellular |  Teewe | |
| Global Ranking | #- | #108 | #- | #- |
| NPS | -34 | 1 | -78 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $1.68B | $241.36B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cellular Sales NPS by Gender
Male customers rated Cellular Sales's NPS 38 points higher than Female customers.
Male
-34
Cellular Sales's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
-72
Cellular Sales's NPS was rated -72 by Female customers on Comparably.
12%
Promoters
4%
Passives
84%
Detractors
Cellular Sales NPS by Ethnicity
Cellular Sales's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -72 | Caucasian | -72 |
African American/Black -20 | African American/Black | -20 |
Asian or Pacific Islander -50 | Asian or Pacific Islander | -50 |
Other -60 | Other | -60 |
Cellular Sales NPS by Age
Cellular Sales's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Cellular Sales NPS by Usage
Cellular Sales's NPS was rated the highest by customers who have used Cellular Sales's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -54 | Less than 1 Year | -54 |
1 to 2 Years -57 | 1 to 2 Years | -57 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
5 to 10 Years -20 | 5 to 10 Years | -20 |
Over 10 Years -72 | Over 10 Years | -72 |
Cellular Sales NPS vs. Competitors
Compared to its competitors, Cellular Sales's NPS is rated right above Russell Cellular, and is preceded by Verizon.
| COMPANY | NPS Score | |
|---|---|---|
| Verizon | 1 |
| Cellular Sales | -34 |
| Russell Cellular | -78 |
Cellular Sales Customer Reviews
Out of the 8 Cellular Sales customer reviews 1 was positive and 7 were constructive. Cellular Sales customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Cellular Sales Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Cellular Sales users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cellular Sales Customer Loyalty Score by Gender
Male customers rated Cellular Sales's Customer Loyalty score 15% higher than Female customers.
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Male
79%
Yes
Female
64%
Yes
Cellular Sales Customer Loyalty Score by Ethnicity
Cellular Sales's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cellular Sales.
75
out of 100
Caucasian
82
out of 100
African American/Black
33
out of 100
Asian or Pacific Islander
64
out of 100
Other
Cellular Sales Customer Loyalty Score by Age
Cellular Sales's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 61% | 31-35 | 61% |
36-40 55% | 36-40 | 55% |
41-45 100% | 41-45 | 100% |
51-55 55% | 51-55 | 55% |
56-60 100% | 56-60 | 100% |
61-65 78% | 61-65 | 78% |
66+ 70% | 66+ | 70% |
Cellular Sales Customer Loyalty Score by Usage
Cellular Sales's Customer Loyalty score was rated the highest by customers who have used Cellular Sales's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Cellular Sales Customer Loyalty Score by Industry
Cellular Sales's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Cellular Sales Customer Loyalty vs. Competitors
Compared to its competitors, Cellular Sales's Customer Loyalty score is rated right above Russell Cellular, and is preceded by Verizon.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Verizon | 80% |
| Cellular Sales | 72% |
| Russell Cellular | 54% |
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Cellular Sales Product Quality
2.2/5
Cellular Sales has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Cellular Sales Product Information
Cellular Sales’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Cellular Sales's product the highest. Reviewers from the Education industry rated Cellular Sales the lowest at 1.5.
- Website
- http://www.cellularsales.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Consumer Services
Hardware and Devices
Quick Insights into Cellular Sales Product Quality
Cellular Sales's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by Other customers.
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Ranked Cellular Sales Product Quality the Highest
Ranked Cellular Sales Product Quality the Lowest
Cellular Sales Product Quality Score by Gender
Male customers rated Cellular Sales's Product Quality score 0.4 stars higher than Female customers.
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Male
2/5
Female
1.6/5
Cellular Sales Product Quality Score by Ethnicity
Cellular Sales's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 2.3 | African American/Black | 2.3 |
Asian or Pacific Islander 2.1 | Asian or Pacific Islander | 2.1 |
Other 1.5 | Other | 1.5 |
Cellular Sales Product Quality Score by Age
Cellular Sales's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.6 | 36-40 | 1.6 |
41-45 3.1 | 41-45 | 3.1 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.7 | 56-60 | 2.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Cellular Sales Product Quality Score by Usage
Cellular Sales's Product Quality score was rated the highest by customers who have used Cellular Sales's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Cellular Sales Product Quality Score by Industry
Cellular Sales's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Cellular Sales Product Quality vs. Competitors
Compared to its competitors, Cellular Sales's Product Quality score is rated right above Russell Cellular, and is preceded by Verizon.
| COMPANY | Product Quality Score | |
|---|---|---|
| Verizon | 3.3/5 |
| Cellular Sales | 2.2/5 |
| Russell Cellular | 1.6/5 |
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Cellular Sales Pricing
Cellular Sales ROI & Value For Money
2.3/5
Cellular Sales has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Cellular Sales Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Education industry think that they had the lowest ROI from Cellular Sales.
Quick Insights into Cellular Sales ROI
Cellular Sales's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers ages 51-55.
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Ranked Cellular Sales ROI the Highest
Ranked Cellular Sales ROI the Lowest
Cellular Sales ROI Score by Gender
Male customers rated Cellular Sales's ROI score 0.2 stars higher than Female customers.
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Male
2/5
Female
1.8/5
Cellular Sales ROI Score by Ethnicity
Cellular Sales's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cellular Sales.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 2.4 | Asian or Pacific Islander | 2.4 |
Other 1.7 | Other | 1.7 |
Cellular Sales ROI Score by Age
Cellular Sales's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cellular Sales.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 3.1 | 41-45 | 3.1 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.6 | 56-60 | 2.6 |
61-65 1.9 | 61-65 | 1.9 |
66+ 1.6 | 66+ | 1.6 |
Cellular Sales ROI Score by Usage
Cellular Sales's ROI score was rated the highest by customers who have used Cellular Sales's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Cellular Sales ROI Score by Industry
Cellular Sales's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Cellular Sales Pricing vs. Competitors
Compared to its competitors, Cellular Sales's ROI score is rated right above Russell Cellular, and is preceded by Verizon.
| COMPANY | Pricing Score | |
|---|---|---|
| Verizon | 3.1/5 |
| Cellular Sales | 2.3/5 |
| Russell Cellular | 1.5/5 |
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Cellular Sales Customer Satisfaction (CSAT)
Cellular Sales Customer Satisfaction (CSAT) Score
30 / 100
Cellular Sales has an overall Customer Satisfaction score of 30 rated by its users and customers.
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Very Satisfied
19%
Satisfied
11%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
4%
Very Dissatisfied
59%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cellular Sales Customer Satisfaction
Cellular Sales's Customer Satisfaction score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Cellular Sales Customer Satisfaction the Highest
Ranked Cellular Sales Customer Satisfaction the Lowest
Cellular Sales Customer Satisfaction Score by Gender
Male customers rated Cellular Sales's Customer Satisfaction score 12 points higher than Female customers.
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28 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 72% |
16 / 100
FemaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 76% |
Cellular Sales Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cellular Sales' Customer Satisfaction (CSAT) score was rated 21% according to Caucasian users and customers.
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21 / 100
Very Satisfied
8%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
79%
CSAT according to African American/Black
Cellular Sales' Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
CSAT according to Asian or Pacific Islander
Cellular Sales' Customer Satisfaction (CSAT) score was rated 25% according to Asian or Pacific Islander users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
25%
CSAT according to Other
Cellular Sales' Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
Cellular Sales Customer Satisfaction Score by Age
Cellular Sales's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 36-40 | 14% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 40% | |||||||||||||||
| 61-65 | 25% | |||||||||||||||
| 66+ | 22% |
Cellular Sales Customer Satisfaction Score by Usage
Cellular Sales's Customer Satisfaction score was rated the highest by customers who have used Cellular Sales's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Cellular Sales Customer Satisfaction Score by Industry
Cellular Sales's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Cellular Sales Customer Satisfaction Score by Industry",
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"groupId": 499,
"score": 67,
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}Cellular Sales Customer Satisfaction vs. Competitors
Compared to its competitors, Cellular Sales's Customer Satisfaction score is rated right above Russell Cellular, and is preceded by Verizon.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Verizon | 55% |
| Cellular Sales | 30% |
| Russell Cellular | 14% |
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Cellular Sales Customer Service
2.3/5
Cellular Sales has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Cellular Sales's Customer Service
Address
6513 Kingston Pike Suite 106, Knoxville, TN
Website
http://www.cellularsales.com
Phone Number
865-584-7555
Quick Insights into Cellular Sales Customer Service
Cellular Sales's Customer Service score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers who have used Cellular Sales's products/services for Over 10 Years.
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Ranked Cellular Sales Customer Service the Highest
Ranked Cellular Sales Customer Service the Lowest
Cellular Sales Customer Service Score by Gender
Male customers rated Cellular Sales's Customer Service score 0.7 stars higher than Female customers.
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Male
2.2/5
Female
1.5/5
Cellular Sales Customer Service Score by Ethnicity
Cellular Sales's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cellular Sales.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 2.1 | Asian or Pacific Islander | 2.1 |
Other 1.5 | Other | 1.5 |
Cellular Sales Customer Service Score by Age
Cellular Sales's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.6 | 36-40 | 1.6 |
41-45 2.5 | 41-45 | 2.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.3 | 56-60 | 2.3 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
Cellular Sales Customer Service Score by Usage
Cellular Sales's Customer Service score was rated the highest by customers who have used Cellular Sales's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Cellular Sales Customer Service Score by Industry
Cellular Sales's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Cellular Sales Customer Service vs. Competitors
Compared to its competitors, Cellular Sales's Customer Service score is rated right above Russell Cellular, and is preceded by Verizon.
| COMPANY | Customer Service Score | |
|---|---|---|
| Verizon | 3.2/5 |
| Cellular Sales | 2.3/5 |
| Russell Cellular | 1.5/5 |
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Cellular Sales as an Employer
3.3/5
Cellular Sales has a 3.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Cellular Sales scored a -34 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Cellular Sales would recommend the brand to a friend. ENPS measures how likely Cellular Sales employees would recommend working at Cellular Sales to a friend.
Net Promoter Score
-34
NPS Score
| 28% | Promoters |
|---|---|
| 10% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 44% | Promoters |
|---|---|
| 15% | Passive |
| 41% | Detractors |
