67
NPS
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Central Market
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About Central Market's Brand
Among its major competitors, Central Market is ranked in 1st place for NPS while H E B is 2nd, and Whole Foods Market is 3rd.
Brand at a Glance
82%
Customer Loyalty
4.6/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Central Market Ranking
- #1 / 3 of its competitors
Central Market NPS
Central Market's Net Promoter Score (NPS) is a 67 with 82% Promoters, 3% Passives, and 15% Detractors. Net Promoter Score tracks whether Central Market's customers would recommend using the product based on a scale of -100 to 100.
Central Market Overall NPS
| 82% | Promoters |
|---|---|
| 3% | Passives |
| 15% | Detractors |
Central Market NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 55 | Apr 2023 | 55 |
May 2023 53 | May 2023 | 53 |
Jul 2023 59 | Jul 2023 | 59 |
Aug 2023 60 | Aug 2023 | 60 |
Oct 2023 63 | Oct 2023 | 63 |
Nov 2023 65 | Nov 2023 | 65 |
Jan 2024 65 | Jan 2024 | 65 |
Feb 2024 64 | Feb 2024 | 64 |
May 2024 64 | May 2024 | 64 |
Oct 2024 66 | Oct 2024 | 66 |
Sep 2025 66 | Sep 2025 | 66 |
Mar 2026 67 | Mar 2026 | 67 |
How Other Brands Compare
Central Market is ranked first for NPS among its competitors. H E B and Whole Foods Market come in second and third.
Central Market |  Whole Foods Market |  H E B | |
| Global Ranking | #- | #68 | #257 |
| NPS | 67 | 21 | 61 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $4.40M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Central Market NPS by Gender
Central Market's NPS was rated 34 by Male customers on Comparably.
Male
34
Central Market's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Central Market's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Central Market NPS by Usage
Central Market's NPS was rated 60 points by customers who have used Central Market's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 60 | Over 10 Years | 60 |
Central Market NPS vs. Competitors
Compared to its competitors, Central Market's NPS is rated right above H E B.
| COMPANY | NPS Score | |
|---|---|---|
| Central Market | 67 |
| H E B | 61 |
| Whole Foods Market | 21 |
Central Market Customer Reviews
Out of the 5 Central Market customer reviews 5 were positive and 0 were constructive. Central Market customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Central Market Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Central Market users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Central Market Customer Loyalty Score by Gender
Central Market's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
Central Market Customer Loyalty Score by Usage
Central Market's Customer Loyalty score was rated 100% by customers who have used Central Market's products/services for Over 10 Years.
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Central Market Customer Loyalty vs. Competitors
Compared to its competitors, Central Market's Customer Loyalty score is rated right above Whole Foods Market, and is preceded by H E B.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| H E B | 92% |
| Central Market | 82% |
| Whole Foods Market | 78% |
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Central Market Product Quality
4.6/5
Central Market has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
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Central Market Product Information
Central Market’s product quality score is a 4.6 out of 5 as rated by its users and customers.
- Website
- https://centralmarket.com/
Quick Insights into Central Market Product Quality
Central Market's Product Quality score was rated highest by customers who have used Central Market's products/services for Over 10 Years.
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Ranked Central Market Product Quality the Highest
Central Market Product Quality Score by Gender
Central Market's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Central Market Product Quality Score by Usage
Central Market's Product Quality score was rated 5 stars by customers who have used Central Market's products/services for Over 10 Years.
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Central Market Product Quality vs. Competitors
Compared to its competitors, Central Market's Product Quality score is rated right above H E B.
| COMPANY | Product Quality Score | |
|---|---|---|
| Central Market | 4.6/5 |
| H E B | 4.3/5 |
| Whole Foods Market | 4/5 |
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Central Market Pricing
Central Market ROI & Value For Money
4.2/5
Central Market has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into Central Market ROI
Central Market's ROI score was rated highest by customers who have used Central Market's products/services for Over 10 Years.
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Ranked Central Market ROI the Highest
Central Market ROI Score by Gender
Central Market's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Central Market ROI Score by Usage
Central Market's ROI score was rated 4.5 stars by customers who have used Central Market's products/services for Over 10 Years.
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Central Market Pricing vs. Competitors
Compared to its competitors, Central Market's ROI score is rated right above H E B.
| COMPANY | Pricing Score | |
|---|---|---|
| Central Market | 4.2/5 |
| H E B | 4.2/5 |
| Whole Foods Market | 3.6/5 |
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Central Market Customer Satisfaction (CSAT)
Central Market Customer Satisfaction (CSAT) Score
86 / 100
Central Market has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
72%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Central Market Customer Satisfaction
Central Market's Customer Satisfaction score was rated highest by Male customers.
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Ranked Central Market Customer Satisfaction the Highest
Central Market Customer Satisfaction Score by Gender
Central Market's Customer Satisfaction score was rated 80 by Male customers on Comparably.
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80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Central Market Customer Satisfaction vs. Competitors
Compared to its competitors, Central Market's Customer Satisfaction score is rated right above H E B.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Central Market | 86% |
| H E B | 81% |
| Whole Foods Market | 65% |
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Central Market Customer Service
4.2/5
Central Market has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Central Market's Customer Service
Website
https://centralmarket.com/
Quick Insights into Central Market Customer Service
Central Market's Customer Service score was rated highest by customers who have used Central Market's products/services for Over 10 Years.
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Ranked Central Market Customer Service the Highest
Central Market Customer Service Score by Gender
Central Market's Customer Service score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Central Market Customer Service Score by Usage
Central Market's Customer Service score was rated 4.1 stars by customers who have used Central Market's products/services for Over 10 Years.
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Central Market Customer Service vs. Competitors
Compared to its competitors, Central Market's Customer Service score is rated right above Whole Foods Market, and is preceded by H E B.
| COMPANY | Customer Service Score | |
|---|---|---|
| H E B | 4.2/5 |
| Central Market | 4.2/5 |
| Whole Foods Market | 3.8/5 |
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Central Market as an Employer
Consumer vs. Employees
Central Market scored a 67 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Central Market would recommend the brand to a friend. ENPS measures how likely Central Market employees would recommend working at Central Market to a friend.
Net Promoter Score
67
NPS Score
| 82% | Promoters |
|---|---|
| 3% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 42% | Promoters |
|---|---|
| 21% | Passive |
| 37% | Detractors |
