100
NPS
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Centric Software
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About Centric Software's Brand
"Centric Software,provides product lifecycle management solutions for fashion, apparel, luxury goods, consumer goods, and footwear industries" Among its major competitors, Centric Software is ranked in 1st place for NPS while Tata is 2nd, and GoPro is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Centric Software Ranking
- #1 / 4 of its competitors
Centric Software NPS
Centric Software's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Centric Software's customers would recommend using the product based on a scale of -100 to 100.
Centric Software Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Centric Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Dec 2024 100 | Dec 2024 | 100 |
How Other Brands Compare
Centric Software is ranked first for NPS among its competitors. Tata and GoPro come in second and third, with Lily Gulik coming in at #4.
Centric Software |  GoPro |  Tata |  Lily Gulik | |
| Global Ranking | #- | #504 | #- | #- |
| NPS | 100 | 21 | 82 | - |
| Valuation Updated every 24 hours for public companies | - | $945.51M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Centric Software NPS vs. Competitors
Compared to its competitors, Centric Software's NPS is rated right above Tata.
| COMPANY | NPS Score | |
|---|---|---|
| Centric Software | 100 |
| Tata | 82 |
| GoPro | 21 |
| Lily Gulik | N/A |
Centric Software Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Centric Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Centric Software Customer Loyalty vs. Competitors
Compared to its competitors, Centric Software's Customer Loyalty score is rated right above Tata.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Centric Software | 100% |
| Tata | 87% |
| GoPro | 69% |
| Lily Gulik | N/A |
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Centric Software Product Quality
4.5/5
Centric Software has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Centric Software Product Information
Centric Software’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- www.centricsoftware.com
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Centric Software Product Quality vs. Competitors
Compared to its competitors, Centric Software's Product Quality score is rated right above Tata.
| COMPANY | Product Quality Score | |
|---|---|---|
| Centric Software | 4.5/5 |
| Tata | 4.5/5 |
| GoPro | 3.7/5 |
| Lily Gulik | N/A |
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Centric Software Pricing
Centric Software ROI & Value For Money
4.5/5
Centric Software has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Centric Software Pricing vs. Competitors
Compared to its competitors, Centric Software's ROI score is rated right above GoPro, and is preceded by Tata.
| COMPANY | Pricing Score | |
|---|---|---|
| Tata | 4.6/5 |
| Centric Software | 4.5/5 |
| GoPro | 3.3/5 |
| Lily Gulik | N/A |
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VS
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Centric Software Customer Satisfaction (CSAT)
Centric Software Customer Satisfaction (CSAT) Score
100 / 100
Centric Software has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Centric Software Customer Satisfaction vs. Competitors
Compared to its competitors, Centric Software's Customer Satisfaction score is rated right above Tata.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Centric Software | 100% |
| Tata | 100% |
| GoPro | 70% |
| Lily Gulik | 0% |
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Centric Software Customer Service
5/5
Centric Software has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Centric Software's Customer Service
Address
655 Campbell Technology Parkway, Los Gatos, CA 95008
Website
www.centricsoftware.com
Phone Number
408-574-7802
Centric Software Customer Service vs. Competitors
Compared to its competitors, Centric Software's Customer Service score is rated right above Tata.
| COMPANY | Customer Service Score | |
|---|---|---|
| Centric Software | 5/5 |
| Tata | 4.3/5 |
| GoPro | 3.4/5 |
| Lily Gulik | N/A |
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Centric Software as an Employer
2.5/5
Centric Software has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Centric Software scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Centric Software would recommend the brand to a friend. ENPS measures how likely Centric Software employees would recommend working at Centric Software to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
