Centura Health NPS & Customer Reviews

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Centura Health

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Centura Health

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About Centura Health's Brand

Among its major competitors, Centura Health is ranked in 3rd place for NPS while Kaiser Permanente is 1st, and Banner Health is 2nd.

Brand at a Glance

58%

Customer Loyalty

2.7/5

Product Quality

2.6/5

Pricing

2.7/5

Customer Service

Centura Health CMO

Melody Watkins

Centura Health Ranking

^#3 / 4 of its competitors

Centura Health NPS

Centura Health's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether Centura Health's customers would recommend using the product based on a scale of -100 to 100.

Centura Health Overall NPS

-28

NPS

29%	Promoters
14%	Passives
57%	Detractors

Centura Health NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2023 -24	Dec 2023	-24
Jan 2024 -23	Jan 2024	-23
Feb 2024 -24	Feb 2024	-24
Mar 2024 -24	Mar 2024	-24
May 2024 -23	May 2024	-23
Oct 2024 -25	Oct 2024	-25
Dec 2024 -25	Dec 2024	-25
Feb 2025 -27	Feb 2025	-27
May 2025 -27	May 2025	-27
Jun 2025 -28	Jun 2025	-28
Dec 2025 -28	Dec 2025	-28
Jan 2026 -28	Jan 2026	-28

How Other Brands Compare

Centura Health is ranked third for NPS among its competitors. Kaiser Permanente and Banner Health come in first and second, with Lumen (formerly CenturyLink) coming in at #4.

	Centura Health	Kaiser Permanente	Lumen (formerly CenturyLink)	Banner Health
Global Ranking	#-	#188	#-	#-
NPS	-28	1	-77	-27
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	-	-	$12.07B	$1.81B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Centura Health NPS by Gender

Male customers rated Centura Health's NPS 15 points higher than Female customers.

Male

-39

Centura Health's NPS was rated -39 by Male customers on Comparably.

23%

Promoters

15%

Passives

62%

Detractors

Female

-54

Centura Health's NPS was rated -54 by Female customers on Comparably.

17%

Promoters

12%

Passives

71%

Detractors

Centura Health NPS by Ethnicity

Centura Health's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -59	Caucasian	-59
Other -100	Other	-100

Centura Health NPS by Age

Centura Health's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

31-35

33%

67%

41-45

43%

57%

51-55

67%

33%

56-60

33%

67%

61-65

16%

17%

67%

66+

33%

67%

Centura Health NPS by Usage

Centura Health's NPS was rated the highest by customers who have used Centura Health's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -20	Less than 1 Year	-20
1 to 2 Years -56	1 to 2 Years	-56
2 to 5 Years -25	2 to 5 Years	-25
5 to 10 Years -76	5 to 10 Years	-76
Over 10 Years -20	Over 10 Years	-20

Centura Health NPS vs. Competitors

Compared to its competitors, Centura Health's NPS is rated right above HealthONE, and is preceded by Banner Health.

COMPANY		NPS Score
	Kaiser Permanente	1
	Banner Health	-27
	Centura Health	-28
	HealthONE	-60
	Lumen (formerly CenturyLink)	-77

Centura Health Customer Reviews

Out of the 5 Centura Health customer reviews 0 were positive and 5 were constructive. Centura Health customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.

Centura Health Customer Loyalty

58%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

58% of Centura Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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58%

42%

Centura Health Customer Loyalty Score by Gender

Female customers rated Centura Health's Customer Loyalty score 23% higher than Male customers.

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Male

38%

Yes

Female

61%

Yes

Centura Health Customer Loyalty Score by Ethnicity

Centura Health's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Other

Centura Health Customer Loyalty Score by Age

Centura Health's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

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20%

40%

60%

80%

100%

Summary	Age	Score
41-45 74%	41-45	74%
51-55 40%	51-55	40%
56-60 40%	56-60	40%
61-65 40%	61-65	40%
66+ 55%	66+	55%

Centura Health Customer Loyalty Score by Usage

Centura Health's Customer Loyalty score was rated the highest by customers who have used Centura Health's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	64%
1 to 2 Years	30%
2 to 5 Years	49%
5 to 10 Years	44%
Over 10 Years	82%

Centura Health Customer Loyalty Score by Industry

Centura Health's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.

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Tech	40%
Healthcare, Hospitals and Medicine	60%

Centura Health Customer Loyalty vs. Competitors

Compared to its competitors, Centura Health's Customer Loyalty score is rated right below Banner Health.

COMPANY		Customer Loyalty Score
	Kaiser Permanente	81%
	HealthONE	73%
	Lumen (formerly CenturyLink)	68%
	Banner Health	63%
	Centura Health	58%

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Centura Health Product Quality

2.7/5

Centura Health has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.

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Centura Health Product Information

Centura Health’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Centura Health's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Centura Health the lowest at 2.4.

Website: http://www.centura.org/home/

Company Size: 10,000+ Employees

Industry

Tech

Healthcare

Quick Insights into Centura Health Product Quality

Centura Health's Product Quality score was rated highest by customers ages 66+, and rated lowest by Other customers.

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Ranked Centura Health Product Quality the Highest

66+	3.1
2 to 5 Years	2.8
Tech	2.6

Ranked Centura Health Product Quality the Lowest

51-55	1.8
5 to 10 Years	1.7
Other	1.5

Centura Health Product Quality Score by Gender

Male customers rated Centura Health's Product Quality score 0.3 stars higher than Female customers.

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Male

2.5/5

Female

2.2/5

Centura Health Product Quality Score by Ethnicity

Centura Health's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.1	Caucasian	2.1
Other 1.5	Other	1.5

Centura Health Product Quality Score by Age

Centura Health's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.

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Summary	Age	Score
31-35 2.6	31-35	2.6
41-45 2.7	41-45	2.7
51-55 1.8	51-55	1.8
56-60 2.3	56-60	2.3
61-65 2.3	61-65	2.3
66+ 3.1	66+	3.1

Centura Health Product Quality Score by Usage

Centura Health's Product Quality score was rated the highest by customers who have used Centura Health's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.7
1 to 2 Years	2.1
2 to 5 Years	2.8
5 to 10 Years	1.7
Over 10 Years	2.8

Centura Health Product Quality Score by Industry

Centura Health's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	2.6
Healthcare, Hospitals and Medicine	2.4

Centura Health Product Quality vs. Competitors

Compared to its competitors, Centura Health's Product Quality score is rated right above Banner Health, and is preceded by HealthONE.

COMPANY		Product Quality Score
	Kaiser Permanente	3.3/5
	HealthONE	3/5
	Centura Health	2.7/5
	Banner Health	2.6/5
	Lumen (formerly CenturyLink)	1.5/5

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Centura Health Pricing

Centura Health ROI & Value For Money

2.6/5

Centura Health has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.

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Centura Health Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Centura Health.

Quick Insights into Centura Health ROI

Centura Health's ROI score was rated highest by customers from the Tech industry, and rated lowest by Other customers.

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Ranked Centura Health ROI the Highest

Tech	3
Over 10 Years	2.9
31-35	2.8

Ranked Centura Health ROI the Lowest

66+	2.1
5 to 10 Years	1.5
Other	1.5

Centura Health ROI Score by Gender

Centura Health's ROI score was rated 2.2 by both Female and Male customers on Comparably.

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Male

2.2/5

Female

2.2/5

Centura Health ROI Score by Ethnicity

Centura Health's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.8	Caucasian	1.8
Other 1.5	Other	1.5

Centura Health ROI Score by Age

Centura Health's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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Summary	Age	Score
31-35 2.8	31-35	2.8
41-45 2.6	41-45	2.6
51-55 2.1	51-55	2.1
56-60 2.3	56-60	2.3
61-65 2.1	61-65	2.1
66+ 2.1	66+	2.1

Centura Health ROI Score by Usage

Centura Health's ROI score was rated the highest by customers who have used Centura Health's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.5
1 to 2 Years	2
2 to 5 Years	2.5
5 to 10 Years	1.5
Over 10 Years	2.9

Centura Health ROI Score by Industry

Centura Health's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	3
Healthcare, Hospitals and Medicine	2.3

Centura Health Pricing vs. Competitors

Compared to its competitors, Centura Health's ROI score is rated right above Banner Health, and is preceded by HealthONE.

COMPANY		Pricing Score
	Kaiser Permanente	3.2/5
	HealthONE	3/5
	Centura Health	2.6/5
	Banner Health	2.4/5
	Lumen (formerly CenturyLink)	1.5/5

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Centura Health Customer Satisfaction (CSAT)

Centura Health Customer Satisfaction (CSAT) Score

34 / 100

Centura Health has an overall Customer Satisfaction score of 34 rated by its users and customers.

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Very Satisfied	18%
Satisfied	16%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	12%
Very Dissatisfied	45%

Very Satisfied

18%

Satisfied

16%

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

45%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Centura Health Customer Satisfaction

Centura Health's Customer Satisfaction score was rated highest by customers who have used Centura Health's products/services for Over 10 Years, and rated lowest by Other customers.

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Ranked Centura Health Customer Satisfaction the Highest

Over 10 Years	50%
41-45	40%
Healthcare, Hospitals and Medicine	29%

Ranked Centura Health Customer Satisfaction the Lowest

66+	20%
1 to 2 Years	0%
Other	0%

Centura Health Customer Satisfaction Score by Gender

Male customers rated Centura Health's Customer Satisfaction score 5 points higher than Female customers.

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27 / 100

Male

	Very Satisfied	9%
	Satisfied	18%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	73%

22 / 100

Female

	Very Satisfied	7%
	Satisfied	15%
	Neither Satisfied nor Dissatisfied	14%
	Dissatisfied	14%
	Very Dissatisfied	50%

Centura Health Customer Satisfaction Score by Ethnicity

Caucasian
22%
Other
0%

CSAT according to Caucasian

Centura Health's Customer Satisfaction (CSAT) score was rated 22% according to Caucasian users and customers.

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22 / 100

Very Satisfied	11%
Satisfied	11%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	11%
Very Dissatisfied	61%

Very Satisfied

11%

Satisfied

11%

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

61%

CSAT according to Other

Centura Health's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	100%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

100%

Centura Health Customer Satisfaction Score by Age

Centura Health's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

41-45

40%

51-55

34%

61-65

20%

66+

20%

Centura Health Customer Satisfaction Score by Usage

Centura Health's Customer Satisfaction score was rated the highest by customers who have used Centura Health's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	33
1 to 2 Years	0
2 to 5 Years	20
5 to 10 Years	25
Over 10 Years	50

Centura Health Customer Satisfaction Score by Industry

Centura Health's Customer Satisfaction score was rated 29 points by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	29

Centura Health Customer Satisfaction vs. Competitors

Compared to its competitors, Centura Health's Customer Satisfaction score is rated right above Lumen (formerly CenturyLink), and is preceded by Banner Health.

COMPANY		Customer Satisfaction (CSAT) Score
	Kaiser Permanente	55%
	Banner Health	37%
	Centura Health	34%
	Lumen (formerly CenturyLink)	14%
	HealthONE	0%

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Centura Health Customer Service

2.7/5

Centura Health has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.

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About Centura Health's Customer Service

Address

Englewood, CO

Website

http://www.centura.org/home/

Phone Number

303-290-6500

Quick Insights into Centura Health Customer Service

Centura Health's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Other customers.

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Ranked Centura Health Customer Service the Highest

Tech	3
2 to 5 Years	2.9
31-35	2.8

Ranked Centura Health Customer Service the Lowest

61-65	1.8
5 to 10 Years	1.5
Other	1.5

Centura Health Customer Service Score by Gender

Male customers rated Centura Health's Customer Service score 0.2 stars higher than Female customers.

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Male

2.4/5

Female

2.2/5

Centura Health Customer Service Score by Ethnicity

Centura Health's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.9	Caucasian	1.9
Other 1.5	Other	1.5

Centura Health Customer Service Score by Age

Centura Health's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
31-35 2.8	31-35	2.8
41-45 2.6	41-45	2.6
51-55 2.6	51-55	2.6
56-60 2.5	56-60	2.5
61-65 1.8	61-65	1.8
66+ 2.3	66+	2.3

Centura Health Customer Service Score by Usage

Centura Health's Customer Service score was rated the highest by customers who have used Centura Health's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.3
1 to 2 Years	2.4
2 to 5 Years	2.9
5 to 10 Years	1.5
Over 10 Years	2.9

Centura Health Customer Service Score by Industry

Centura Health's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	3
Healthcare, Hospitals and Medicine	2.4

Centura Health Customer Service vs. Competitors

Compared to its competitors, Centura Health's Customer Service score is rated right above Banner Health, and is preceded by HealthONE.

COMPANY		Customer Service Score
	Kaiser Permanente	3.3/5
	HealthONE	3/5
	Centura Health	2.7/5
	Banner Health	2.4/5
	Lumen (formerly CenturyLink)	1.5/5

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Centura Health as an Employer

2.3/5

Centura Health has a 2.3/5 stars for its overall company culture rated by their employees

bottom

CEO of Centura Health

Peter D. Banko

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Centura Health scored a -28 for Net Promoter Score and a -56 for Employee Net Promoter Score. NPS gauges how likely a customer of Centura Health would recommend the brand to a friend. ENPS measures how likely Centura Health employees would recommend working at Centura Health to a friend.

Net Promoter Score

-28

NPS Score

29%	Promoters
14%	Passive
57%	Detractors

Employee Net Promoter Score

-56

eNPS Score

14%	Promoters
16%	Passive
70%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail