-60
NPS
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HealthONE
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About HealthONE's Brand
HealthONE is a website providing information on doctors, hospitals, and medical services in Denver, CO. Among its major competitors, HealthONE is ranked in 4th place for NPS while Humana is 1st, and Centura Health is 2nd.
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3/5
Customer Service
HealthONE Ranking
- #4 / 4 of its competitors
HealthONE NPS
HealthONE's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether HealthONE's customers would recommend using the product based on a scale of -100 to 100.
HealthONE Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
HealthONE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Jul 2023 0 | Jul 2023 | 0 |
Oct 2024 -33 | Oct 2024 | -33 |
Nov 2024 -50 | Nov 2024 | -50 |
May 2025 -60 | May 2025 | -60 |
How Other Brands Compare
HealthONE is ranked #4 for NPS among its competitors. Humana and Centura Health come in first and second, with NextCare coming in at third.
HealthONE |  Humana |  Centura Health |  NextCare | |
| Global Ranking | #- | #300 | #- | #- |
| NPS | -60 | 2 | -28 | -53 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $53.34B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HealthONE NPS vs. Competitors
Compared to its competitors, HealthONE's NPS is rated right below NextCare.
| COMPANY | NPS Score | |
|---|---|---|
| Humana | 2 |
| Centura Health | -28 |
| NextCare | -53 |
| HealthONE | -60 |
HealthONE Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of HealthONE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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HealthONE Customer Loyalty vs. Competitors
Compared to its competitors, HealthONE's Customer Loyalty score is rated right above Centura Health, and is preceded by Humana.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Humana | 76% |
| HealthONE | 73% |
| Centura Health | 58% |
| NextCare | 56% |
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HealthONE Product Quality
3/5
HealthONE has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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HealthONE Product Information
HealthONE’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
HealthONE Product Quality vs. Competitors
Compared to its competitors, HealthONE's Product Quality score is rated right above Centura Health, and is preceded by Humana.
| COMPANY | Product Quality Score | |
|---|---|---|
| Humana | 3.3/5 |
| HealthONE | 3/5 |
| Centura Health | 2.7/5 |
| NextCare | 1.8/5 |
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HealthONE Pricing
HealthONE ROI & Value For Money
3/5
HealthONE has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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HealthONE Pricing vs. Competitors
Compared to its competitors, HealthONE's ROI score is rated right above Centura Health, and is preceded by Humana.
| COMPANY | Pricing Score | |
|---|---|---|
| Humana | 3.1/5 |
| HealthONE | 3/5 |
| Centura Health | 2.6/5 |
| NextCare | 1.7/5 |
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HealthONE Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HealthONE Customer Satisfaction vs. Competitors
Compared to its competitors, HealthONE's Customer Satisfaction score is rated right below NextCare.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Humana | 56% |
| Centura Health | 34% |
| NextCare | 21% |
| HealthONE | 0% |
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HealthONE Customer Service
3/5
HealthONE has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About HealthONE's Customer Service
Address
4900 South Monaco Street Suite 380, Denver, CO 80237
Website
http://www.healthonecares.com/
Phone Number
6157010661
HealthONE Customer Service vs. Competitors
Compared to its competitors, HealthONE's Customer Service score is rated right above Centura Health, and is preceded by Humana.
| COMPANY | Customer Service Score | |
|---|---|---|
| Humana | 3.2/5 |
| HealthONE | 3/5 |
| Centura Health | 2.7/5 |
| NextCare | 1.7/5 |
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HealthONE as an Employer
2.2/5
HealthONE has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
HealthONE scored a -60 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of HealthONE would recommend the brand to a friend. ENPS measures how likely HealthONE employees would recommend working at HealthONE to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
