38
NPS
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Ceros Inc
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About Ceros Inc's Brand
Ceros is an experiential content platform that empowers the creation of bespoke, immersive digital content without code. We’re passionate about helping companies transform their static digital content into engaging experiences. From custom interactive microcontent, to immersive event microsites, you can build it with Ceros. Publish and update live content instantly, and embed it into your site instantly. Join us in ending the endless creation of static content and be part of the movement towards meaningful content experiences. Among its major competitors, Ceros Inc is ranked in 2nd place for NPS while Microsoft is 1st, and JW Player is 3rd.
Brand at a Glance
73%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Ceros Inc Ranking
- #2 / 4 of its competitors
Ceros Inc NPS
Ceros Inc's Net Promoter Score (NPS) is a 38 with 69% Promoters, 0% Passives, and 31% Detractors. Net Promoter Score tracks whether Ceros Inc's customers would recommend using the product based on a scale of -100 to 100.
Ceros Inc Overall NPS
| 69% | Promoters |
|---|---|
| 0% | Passives |
| 31% | Detractors |
Ceros Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Apr 2021 100 | Apr 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Jun 2022 71 | Jun 2022 | 71 |
Aug 2022 55 | Aug 2022 | 55 |
Sep 2022 60 | Sep 2022 | 60 |
Oct 2022 63 | Oct 2022 | 63 |
Dec 2022 50 | Dec 2022 | 50 |
Mar 2023 39 | Mar 2023 | 39 |
How Other Brands Compare
Ceros Inc is ranked second for NPS among its competitors. Microsoft and EverString come in first and third, with Whisper coming in at #4.
Ceros Inc |  Microsoft |  EverString |  Whisper | |
| Global Ranking | #- | #22 | #- | #- |
| NPS | 38 | 38 | 4 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.91T | $250.00M | $200.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ceros Inc NPS by Usage
Ceros Inc's NPS was rated 100 points by customers who have used Ceros Inc's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
Ceros Inc NPS vs. Competitors
Compared to its competitors, Ceros Inc's NPS is rated right above JW Player, and is preceded by Microsoft.
| COMPANY | NPS Score | |
|---|---|---|
| Microsoft | 38 |
| Ceros Inc | 38 |
 | JW Player | 26 |
| EverString | 4 |
| Whisper | N/A |
 | ScrollMotion | N/A |
 | Corel | -27 |
Ceros Inc Customer Reviews
Out of the 4 Ceros Inc customer reviews 4 were positive and 0 were constructive. Ceros Inc customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Ceros Inc Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Ceros Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ceros Inc Customer Loyalty Score by Usage
Ceros Inc's Customer Loyalty score was rated 100% by customers who have used Ceros Inc's products/services for Less than 1 Year.
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Ceros Inc Customer Loyalty vs. Competitors
Compared to its competitors, Ceros Inc's Customer Loyalty score is rated right above EverString, and is preceded by Microsoft.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| JW Player | 100% |
| Corel | 89% |
| Microsoft | 84% |
| Ceros Inc | 73% |
| EverString | N/A |
| Whisper | N/A |
| ScrollMotion | N/A |
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Ceros Inc Product Quality
4.3/5
Ceros Inc has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Ceros Inc Product Information
Ceros Inc’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- https://www.ceros.com/
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Quick Insights into Ceros Inc Product Quality
Ceros Inc's Product Quality score was rated highest by customers who have used Ceros Inc's products/services for Less than 1 Year.
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Ranked Ceros Inc Product Quality the Highest
Ceros Inc Product Quality Score by Usage
Ceros Inc's Product Quality score was rated 5 stars by customers who have used Ceros Inc's products/services for Less than 1 Year.
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Ceros Inc Product Quality vs. Competitors
Compared to its competitors, Ceros Inc's Product Quality score is rated right above Microsoft.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ceros Inc | 4.3/5 |
| Microsoft | 4.1/5 |
| EverString | 4/5 |
| JW Player | 3.6/5 |
| Corel | 3.2/5 |
| Whisper | N/A |
| ScrollMotion | N/A |
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Ceros Inc Pricing
Ceros Inc ROI & Value For Money
4.2/5
Ceros Inc has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into Ceros Inc ROI
Ceros Inc's ROI score was rated highest by customers who have used Ceros Inc's products/services for Less than 1 Year.
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Ranked Ceros Inc ROI the Highest
Ceros Inc ROI Score by Usage
Ceros Inc's ROI score was rated 4.8 stars by customers who have used Ceros Inc's products/services for Less than 1 Year.
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Ceros Inc Pricing vs. Competitors
Compared to its competitors, Ceros Inc's ROI score is rated right above EverString.
| COMPANY | Pricing Score | |
|---|---|---|
| Ceros Inc | 4.2/5 |
| EverString | 4/5 |
| Microsoft | 4/5 |
| JW Player | 3.4/5 |
| Corel | 3.1/5 |
| Whisper | N/A |
| ScrollMotion | N/A |
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Ceros Inc Customer Satisfaction (CSAT)
Ceros Inc Customer Satisfaction (CSAT) Score
73 / 100
Ceros Inc has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Very Satisfied
55%
Satisfied
18%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
9%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ceros Inc Customer Satisfaction
Ceros Inc's Customer Satisfaction score was rated highest by customers who have used Ceros Inc's products/services for Less than 1 Year.
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Ranked Ceros Inc Customer Satisfaction the Highest
Ceros Inc Customer Satisfaction Score by Usage
Ceros Inc's Customer Satisfaction score was rated 100 points by customers who have used Ceros Inc's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Ceros Inc Customer Satisfaction vs. Competitors
Compared to its competitors, Ceros Inc's Customer Satisfaction score is rated right above Corel, and is preceded by Microsoft.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Microsoft | 80% |
| Ceros Inc | 73% |
| Corel | 40% |
| JW Player | 33% |
| EverString | 0% |
| Whisper | 0% |
| ScrollMotion | 0% |
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Ceros Inc Customer Service
4.2/5
Ceros Inc has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Ceros Inc's Customer Service
Address
40 W 25th Street, 12th floor, New York City, NY 10010
Website
https://www.ceros.com/
Ceros Inc's Social Links
Quick Insights into Ceros Inc Customer Service
Ceros Inc's Customer Service score was rated highest by customers who have used Ceros Inc's products/services for Less than 1 Year.
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Ranked Ceros Inc Customer Service the Highest
Ceros Inc Customer Service Score by Usage
Ceros Inc's Customer Service score was rated 5 stars by customers who have used Ceros Inc's products/services for Less than 1 Year.
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Ceros Inc Customer Service vs. Competitors
Compared to its competitors, Ceros Inc's Customer Service score is rated right above Microsoft, and is preceded by EverString.
| COMPANY | Customer Service Score | |
|---|---|---|
| EverString | 5/5 |
| Ceros Inc | 4.2/5 |
| Microsoft | 4/5 |
| JW Player | 3.5/5 |
| Corel | 2.5/5 |
| Whisper | N/A |
| ScrollMotion | N/A |
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Ceros Inc as an Employer
4.7/5
Ceros Inc has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ceros Inc scored a 38 for Net Promoter Score and a 64 for Employee Net Promoter Score. NPS gauges how likely a customer of Ceros Inc would recommend the brand to a friend. ENPS measures how likely Ceros Inc employees would recommend working at Ceros Inc to a friend.
Net Promoter Score
38
NPS Score
| 69% | Promoters |
|---|---|
| 0% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
64
eNPS Score
| 76% | Promoters |
|---|---|
| 12% | Passive |
| 12% | Detractors |
