-27
NPS
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Corel
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About Corel's Brand
Corel is a Canadian company that develops and delivers graphics, productivity, and digital media software. Among its major competitors, Corel is ranked in 4th place for NPS while Core-Apps is 1st, and Ceros Inc is 2nd.
Brand at a Glance
89%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
2.5/5
Customer Service
Corel Ranking
- #4 / 4 of its competitors
Corel NPS
Corel's Net Promoter Score (NPS) is a -27 with 35% Promoters, 3% Passives, and 62% Detractors. Net Promoter Score tracks whether Corel's customers would recommend using the product based on a scale of -100 to 100.
Corel Overall NPS
| 35% | Promoters |
|---|---|
| 3% | Passives |
| 62% | Detractors |
Corel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -10 | Dec 2022 | -10 |
Jan 2023 -5 | Jan 2023 | -5 |
Feb 2023 0 | Feb 2023 | 0 |
Apr 2023 -9 | Apr 2023 | -9 |
May 2023 -8 | May 2023 | -8 |
Aug 2023 -12 | Aug 2023 | -12 |
Oct 2023 -8 | Oct 2023 | -8 |
Nov 2023 -12 | Nov 2023 | -12 |
Dec 2023 -14 | Dec 2023 | -14 |
Apr 2024 -22 | Apr 2024 | -22 |
Sep 2024 -24 | Sep 2024 | -24 |
Nov 2025 -27 | Nov 2025 | -27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Corel NPS by Gender
Female customers rated Corel's NPS 46 points higher than Male customers.
Male
-46
Corel's NPS was rated -46 by Male customers on Comparably.
27%
Promoters
0%
Passives
73%
Detractors
Female
0
Corel's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Corel NPS by Ethnicity
Corel's NPS was rated -50 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Other -50 | Other | -50 |
Corel NPS by Age
Corel's NPS was rated -66 points by customers ages 66+ on Comparably.
Corel NPS by Usage
Corel's NPS was rated -16 points by customers who have used Corel's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -16 | Over 10 Years | -16 |
Corel Customer Reviews
Out of the 6 Corel customer reviews 3 were positive and 3 were constructive. Corel customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Corel Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Corel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Corel Customer Loyalty Score by Gender
Male customers rated Corel's Customer Loyalty score 14% higher than Female customers.
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Male
92%
Yes
Female
78%
Yes
Corel Customer Loyalty Score by Ethnicity
Corel's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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89
out of 100
Caucasian
100
out of 100
Other
Corel Customer Loyalty Score by Age
Corel's Customer Loyalty score was rated 85% by customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 85% | 66+ | 85% |
Corel Customer Loyalty Score by Usage
Corel's Customer Loyalty score was rated 100% by customers who have used Corel's products/services for Over 10 Years.
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Corel Customer Loyalty Score by Industry
Corel's Customer Loyalty score was rated 100% by Marketing, Advertising and Research industry customers.
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Corel Customer Loyalty vs. Competitors
Compared to its competitors, Corel's Customer Loyalty score is rated right above Adobe.
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Corel Product Quality
3.2/5
Corel has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Corel Product Information
Corel’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Corel's product the highest.
- Website
- http://www.corel.com
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Quick Insights into Corel Product Quality
Corel's Product Quality score was rated highest by Other customers, and rated lowest by Caucasian customers.
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Ranked Corel Product Quality the Highest
Ranked Corel Product Quality the Lowest
Corel Product Quality Score by Gender
Female customers rated Corel's Product Quality score 0.1 stars higher than Male customers.
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Male
3.1/5
Female
3.2/5
Corel Product Quality Score by Ethnicity
Corel's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 4.4 | Other | 4.4 |
Corel Product Quality Score by Age
Corel's Product Quality score was rated 2.5 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.5 | 66+ | 2.5 |
Corel Product Quality Score by Usage
Corel's Product Quality score was rated 3.4 stars by customers who have used Corel's products/services for Over 10 Years.
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Corel Product Quality Score by Industry
Corel's Product Quality score was rated 3.8 stars by Marketing, Advertising and Research industry customers.
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Corel Product Quality vs. Competitors
Compared to its competitors, Corel's Product Quality score is rated right below Adobe.
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Corel Pricing
Corel ROI & Value For Money
3.1/5
Corel has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Corel Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry.
Quick Insights into Corel ROI
Corel's ROI score was rated highest by Other customers, and rated lowest by Caucasian customers.
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Ranked Corel ROI the Highest
Ranked Corel ROI the Lowest
Corel ROI Score by Gender
Female customers rated Corel's ROI score 0.8 stars higher than Male customers.
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Male
2.9/5
Female
3.7/5
Corel ROI Score by Ethnicity
Corel's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 4.4 | Other | 4.4 |
Corel ROI Score by Age
Corel's ROI score was rated 1.9 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.9 | 66+ | 1.9 |
Corel ROI Score by Usage
Corel's ROI score was rated 3.3 stars by customers who have used Corel's products/services for Over 10 Years.
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Corel ROI Score by Industry
Corel's ROI score was rated 3.5 stars by Marketing, Advertising and Research industry customers.
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Corel Pricing vs. Competitors
Compared to its competitors, Corel's ROI score is rated right below Adobe.
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Corel Customer Satisfaction (CSAT)
Corel Customer Satisfaction (CSAT) Score
40 / 100
Corel has an overall Customer Satisfaction score of 40 rated by its users and customers.
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Very Satisfied
36%
Satisfied
4%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
12%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Corel Customer Satisfaction
Corel's Customer Satisfaction score was rated highest by customers who have used Corel's products/services for Over 10 Years, and rated lowest by Caucasian customers.
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Ranked Corel Customer Satisfaction the Highest
Ranked Corel Customer Satisfaction the Lowest
Corel Customer Satisfaction Score by Gender
Female customers rated Corel's Customer Satisfaction score 6 points higher than Male customers.
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27 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 64% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
Corel Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Corel's Customer Satisfaction (CSAT) score was rated 24% according to Caucasian users and customers.
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24 / 100
Very Satisfied
13%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
63%
CSAT according to Other
Corel's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Corel Customer Satisfaction Score by Age
Corel's Customer Satisfaction score was rated 17 points by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 17% |
Corel Customer Satisfaction Score by Usage
Corel's Customer Satisfaction score was rated 36 points by customers who have used Corel's products/services for Over 10 Years.
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Corel Customer Satisfaction vs. Competitors
Compared to its competitors, Corel's Customer Satisfaction score is rated right above Core-Apps, and is preceded by Adobe.
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Corel Customer Service
2.5/5
Corel has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Corel's Customer Service
Website
http://www.corel.com
Phone Number
1(877) 582-6735
Quick Insights into Corel Customer Service
Corel's Customer Service score was rated highest by Female customers, and rated lowest by Caucasian customers.
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Ranked Corel Customer Service the Highest
Ranked Corel Customer Service the Lowest
Corel Customer Service Score by Gender
Female customers rated Corel's Customer Service score 1.9 stars higher than Male customers.
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Male
1.7/5
Female
3.6/5
Corel Customer Service Score by Ethnicity
Corel's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 1.7 | Other | 1.7 |
Corel Customer Service Score by Age
Corel's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Corel Customer Service Score by Usage
Corel's Customer Service score was rated 2.3 stars by customers who have used Corel's products/services for Over 10 Years.
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Corel Customer Service Score by Industry
Corel's Customer Service score was rated 2 stars by Marketing, Advertising and Research industry customers.
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Corel Customer Service vs. Competitors
Compared to its competitors, Corel's Customer Service score is rated right below Adobe.
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Corel as an Employer
3.4/5
Corel has a 3.4/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Corel scored a -27 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Corel would recommend the brand to a friend. ENPS measures how likely Corel employees would recommend working at Corel to a friend.
Net Promoter Score
-27
NPS Score
| 35% | Promoters |
|---|---|
| 3% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 35% | Promoters |
|---|---|
| 12% | Passive |
| 53% | Detractors |
