-7
NPS
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Certent
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About Certent's Brand
Certent develops a web-based technology that streamlines plan management, financial reporting, and analysis. Among its major competitors, Certent is ranked in 4th place for NPS while Promontory Financial Group is 1st, and Carta is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
2.7/5
Customer Service
Certent Ranking
- #4 / 4 of its competitors
Certent NPS
Certent's Net Promoter Score (NPS) is a -7 with 40% Promoters, 13% Passives, and 47% Detractors. Net Promoter Score tracks whether Certent's customers would recommend using the product based on a scale of -100 to 100.
Certent Overall NPS
| 40% | Promoters |
|---|---|
| 13% | Passives |
| 47% | Detractors |
Certent NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Aug 2020 8 | Aug 2020 | 8 |
Mar 2022 -1 | Mar 2022 | -1 |
Dec 2023 -6 | Dec 2023 | -6 |
How Other Brands Compare
Certent is ranked #4 for NPS among its competitors. Promontory Financial Group and Carta come in first and second, with Computershare coming in at third.
Certent |  Carta |  Computershare |  Promontory Financial Group | |
| Global Ranking | #- | #575 | #- | #- |
| NPS | -7 | 34 | -3 | 50 |
| Valuation Updated every 24 hours for public companies | - | $1.70B | $5.98B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Certent NPS vs. Competitors
Compared to its competitors, Certent's NPS is rated right above Solium Capital, and is preceded by Computershare.
| COMPANY | NPS Score | |
|---|---|---|
| Promontory Financial Group | 50 |
| Carta | 34 |
 | Think IT Software Solutions | N/A |
| Computershare | -3 |
| Certent | -7 |
 | Solium Capital | -100 |
Certent Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Certent users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Certent Customer Loyalty vs. Competitors
Compared to its competitors, Certent's Customer Loyalty score is rated right above Solium Capital, and is preceded by Promontory Financial Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Promontory Financial Group | 100% |
| Certent | 100% |
| Solium Capital | 100% |
| Computershare | 72% |
| Carta | 66% |
| Think IT Software Solutions | N/A |
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Certent Product Quality
3.4/5
Certent has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Certent Product Information
Certent serves markets in the United States and Canada. Certent supports Web devices and offers products for medium and large sized businesses.
Certent’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.certent.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Certent Product Quality vs. Competitors
Compared to its competitors, Certent's Product Quality score is rated right above Computershare, and is preceded by Carta.
| COMPANY | Product Quality Score | |
|---|---|---|
| Promontory Financial Group | 4/5 |
| Carta | 3.9/5 |
| Certent | 3.4/5 |
| Computershare | 3.2/5 |
| Solium Capital | 1.5/5 |
| Think IT Software Solutions | N/A |
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Certent Pricing
Certent ROI & Value For Money
3.1/5
Certent has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Certent Pricing Plans
Certent has a pricing structure that accommodates medium and large businesses.
Who Uses Certent?
Medium Businesses
Large Enterprises
Certent Pricing vs. Competitors
Compared to its competitors, Certent's ROI score is rated right above Solium Capital, and is preceded by Computershare.
| COMPANY | Pricing Score | |
|---|---|---|
| Promontory Financial Group | 5/5 |
| Carta | 3.8/5 |
| Computershare | 3.1/5 |
| Certent | 3.1/5 |
| Solium Capital | 1.5/5 |
| Think IT Software Solutions | N/A |
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Certent Customer Satisfaction (CSAT)
Certent Customer Satisfaction (CSAT) Score
50 / 100
Certent has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Certent Customer Satisfaction vs. Competitors
Compared to its competitors, Certent's Customer Satisfaction score is rated right above Solium Capital, and is preceded by Computershare.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Carta | 76% |
| Promontory Financial Group | 67% |
| Computershare | 56% |
| Certent | 50% |
| Solium Capital | 0% |
| Think IT Software Solutions | 0% |
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Certent Customer Service
2.7/5
Certent has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Certent's Customer Service
Address
4683 Chabot Drive, Suite 260, Pleasanton, CA 94588
Website
http://www.certent.com
Phone Number
+1 (925) 730-4300
Certent Customer Service vs. Competitors
Compared to its competitors, Certent's Customer Service score is rated right above Solium Capital, and is preceded by Computershare.
| COMPANY | Customer Service Score | |
|---|---|---|
| Promontory Financial Group | 5/5 |
| Carta | 3.8/5 |
| Computershare | 3.1/5 |
| Certent | 2.7/5 |
| Solium Capital | 1.5/5 |
| Think IT Software Solutions | N/A |
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Consumer vs. Employees
Certent scored a -7 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Certent would recommend the brand to a friend. ENPS measures how likely Certent employees would recommend working at Certent to a friend.
Net Promoter Score
-7
NPS Score
| 40% | Promoters |
|---|---|
| 13% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
