-6
NPS
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CEVA Logistics
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About CEVA Logistics' Brand
CEVA was formed in August 2007 as a result of the merger of TNT Logistics and EGL Eagle Global Logistics. Among its major competitors, CEVA Logistics is ranked in 3rd place for NPS while FedEx is 1st, and Freightquote is 2nd. Overall, CEVA Logistics has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $1.34B
Brand at a Glance
68%
Customer Loyalty
2.9/5
Product Quality
3/5
Pricing
3/5
Customer Service
CEVA Logistics Ranking
- #3 / 4 of its competitors
CEVA Logistics NPS
CEVA Logistics's Net Promoter Score (NPS) is a -6 with 41% Promoters, 12% Passives, and 47% Detractors. Net Promoter Score tracks whether CEVA Logistics's customers would recommend using the product based on a scale of -100 to 100.
CEVA Logistics Overall NPS
| 41% | Promoters |
|---|---|
| 12% | Passives |
| 47% | Detractors |
CEVA Logistics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 3 | Feb 2024 | 3 |
Mar 2024 -2 | Mar 2024 | -2 |
Jun 2024 -2 | Jun 2024 | -2 |
Jul 2024 -4 | Jul 2024 | -4 |
Aug 2024 -2 | Aug 2024 | -2 |
Sep 2024 -5 | Sep 2024 | -5 |
Oct 2024 -5 | Oct 2024 | -5 |
Jan 2025 -3 | Jan 2025 | -3 |
Mar 2025 -3 | Mar 2025 | -3 |
Apr 2025 -4 | Apr 2025 | -4 |
Jul 2025 -4 | Jul 2025 | -4 |
Dec 2025 -5 | Dec 2025 | -5 |
How Other Brands Compare
CEVA Logistics is ranked third for NPS among its competitors. FedEx and Freightquote come in first and second, with XPO coming in at #4. Among those competitors, it is the lowest valued company behind FedEx.
CEVA Logistics |  FedEx |  Freightquote |  XPO | |
| Global Ranking | #- | #95 | #- | #- |
| NPS | -6 | 19 | 0 | -38 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $1.34B | $57.73B | $12.51B | $12.21B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CEVA Logistics NPS by Gender
Female customers rated CEVA Logistics's NPS 80 points higher than Male customers.
Male
-40
CEVA Logistics's NPS was rated -40 by Male customers on Comparably.
24%
Promoters
12%
Passives
64%
Detractors
Female
40
CEVA Logistics's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
CEVA Logistics NPS by Ethnicity
CEVA Logistics's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Asian or Pacific Islander -17 | Asian or Pacific Islander | -17 |
Other -11 | Other | -11 |
CEVA Logistics NPS by Age
CEVA Logistics's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
CEVA Logistics NPS by Usage
CEVA Logistics's NPS was rated the highest by customers who have used CEVA Logistics's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -52 | Less than 1 Year | -52 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years -67 | 2 to 5 Years | -67 |
Over 10 Years 67 | Over 10 Years | 67 |
CEVA Logistics NPS vs. Competitors
Compared to its competitors, CEVA Logistics's NPS is rated right above XPO, and is preceded by Freightquote.
| COMPANY | NPS Score | |
|---|---|---|
| FedEx | 19 |
| Freightquote | 0 |
| CEVA Logistics | -6 |
| XPO | -38 |
CEVA Logistics Customer Reviews
Out of the 9 CEVA Logistics customer reviews 3 were positive and 6 were constructive. CEVA Logistics customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
CEVA Logistics Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of CEVA Logistics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CEVA Logistics Customer Loyalty Score by Gender
Female customers rated CEVA Logistics's Customer Loyalty score 14% higher than Male customers.
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Male
68%
Yes
Female
82%
Yes
CEVA Logistics Customer Loyalty Score by Ethnicity
CEVA Logistics's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CEVA Logistics.
70
out of 100
Caucasian
85
out of 100
Asian or Pacific Islander
50
out of 100
Other
CEVA Logistics Customer Loyalty Score by Age
CEVA Logistics's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
36-40 55% | 36-40 | 55% |
41-45 55% | 41-45 | 55% |
51-55 70% | 51-55 | 70% |
56-60 70% | 56-60 | 70% |
61-65 100% | 61-65 | 100% |
CEVA Logistics Customer Loyalty Score by Usage
CEVA Logistics's Customer Loyalty score was rated the highest by customers who have used CEVA Logistics's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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CEVA Logistics Customer Loyalty Score by Industry
CEVA Logistics's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
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CEVA Logistics Customer Loyalty vs. Competitors
Compared to its competitors, CEVA Logistics's Customer Loyalty score is rated right above XPO, and is preceded by FedEx.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Freightquote | 100% |
| FedEx | 74% |
| CEVA Logistics | 68% |
| XPO | 54% |
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CEVA Logistics Product Quality
2.9/5
CEVA Logistics has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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CEVA Logistics Product Information
CEVA Logistics’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated CEVA Logistics's product the highest. Reviewers from the Retail industry rated CEVA Logistics the lowest at 1.5.
- Company Size
- 10,000+ Employees
Industry
Analytics
Travel
Quick Insights into CEVA Logistics Product Quality
CEVA Logistics's Product Quality score was rated highest by customers who have used CEVA Logistics's products/services for Over 10 Years, and rated lowest by customers from the Retail industry.
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Ranked CEVA Logistics Product Quality the Highest
Ranked CEVA Logistics Product Quality the Lowest
CEVA Logistics Product Quality Score by Gender
Female customers rated CEVA Logistics's Product Quality score 1 stars higher than Male customers.
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Male
2.2/5
Female
3.2/5
CEVA Logistics Product Quality Score by Ethnicity
CEVA Logistics's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 3.1 | Other | 3.1 |
CEVA Logistics Product Quality Score by Age
CEVA Logistics's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
36-40 2.9 | 36-40 | 2.9 |
41-45 3.4 | 41-45 | 3.4 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2 | 61-65 | 2 |
CEVA Logistics Product Quality Score by Usage
CEVA Logistics's Product Quality score was rated the highest by customers who have used CEVA Logistics's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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CEVA Logistics Product Quality Score by Industry
CEVA Logistics's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Retail industry customers.
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CEVA Logistics Product Quality vs. Competitors
Compared to its competitors, CEVA Logistics's Product Quality score is rated right above Freightquote, and is preceded by FedEx.
| COMPANY | Product Quality Score | |
|---|---|---|
| FedEx | 3.6/5 |
| CEVA Logistics | 2.9/5 |
| Freightquote | 2.7/5 |
| XPO | 2.4/5 |
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CEVA Logistics Pricing
CEVA Logistics ROI & Value For Money
3/5
CEVA Logistics has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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CEVA Logistics Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Retail industry think that they had the lowest ROI from CEVA Logistics.
Quick Insights into CEVA Logistics ROI
CEVA Logistics's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Retail industry.
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Ranked CEVA Logistics ROI the Highest
Ranked CEVA Logistics ROI the Lowest
CEVA Logistics ROI Score by Gender
Female customers rated CEVA Logistics's ROI score 1.6 stars higher than Male customers.
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Male
2.4/5
Female
4/5
CEVA Logistics ROI Score by Ethnicity
CEVA Logistics's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CEVA Logistics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 2.9 | Other | 2.9 |
CEVA Logistics ROI Score by Age
CEVA Logistics's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
36-40 2.3 | 36-40 | 2.3 |
41-45 3.5 | 41-45 | 3.5 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.1 | 61-65 | 2.1 |
CEVA Logistics ROI Score by Usage
CEVA Logistics's ROI score was rated the highest by customers who have used CEVA Logistics's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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CEVA Logistics ROI Score by Industry
CEVA Logistics's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Retail industry customers.
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CEVA Logistics Pricing vs. Competitors
Compared to its competitors, CEVA Logistics's ROI score is rated right above Freightquote, and is preceded by FedEx.
| COMPANY | Pricing Score | |
|---|---|---|
| FedEx | 3.4/5 |
| CEVA Logistics | 3/5 |
| Freightquote | 2.7/5 |
| XPO | 2.2/5 |
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CEVA Logistics Customer Satisfaction (CSAT)
CEVA Logistics Customer Satisfaction (CSAT) Score
52 / 100
CEVA Logistics has an overall Customer Satisfaction score of 52 rated by its users and customers.
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Very Satisfied
27%
Satisfied
25%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
2%
Very Dissatisfied
39%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CEVA Logistics Customer Satisfaction
CEVA Logistics's Customer Satisfaction score was rated highest by customers who have used CEVA Logistics's products/services for 1 to 2 Years, and rated lowest by customers from the Retail industry.
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Ranked CEVA Logistics Customer Satisfaction the Highest
Ranked CEVA Logistics Customer Satisfaction the Lowest
CEVA Logistics Customer Satisfaction Score by Gender
Female customers rated CEVA Logistics's Customer Satisfaction score 36 points higher than Male customers.
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39 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 4% | |
Very Dissatisfied | 57% |
75 / 100
FemaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
CEVA Logistics Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CEVA Logistics' Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
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17 / 100
Very Satisfied
9%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
75%
CSAT according to Asian or Pacific Islander
CEVA Logistics' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
CEVA Logistics' Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
38%
CEVA Logistics Customer Satisfaction Score by Age
CEVA Logistics's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 75% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 34% |
CEVA Logistics Customer Satisfaction Score by Usage
CEVA Logistics's Customer Satisfaction score was rated the highest by customers who have used CEVA Logistics's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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CEVA Logistics Customer Satisfaction Score by Industry
CEVA Logistics's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Retail industry customers.
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}CEVA Logistics Customer Satisfaction vs. Competitors
Compared to its competitors, CEVA Logistics's Customer Satisfaction score is rated right above XPO, and is preceded by FedEx.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| FedEx | 65% |
| CEVA Logistics | 52% |
| XPO | 36% |
| Freightquote | 0% |
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CEVA Logistics Customer Service
3/5
CEVA Logistics has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About CEVA Logistics's Customer Service
Address
Houston, TX
Website
http://www.cevalogistics.com/
Phone Number
31345545353
Quick Insights into CEVA Logistics Customer Service
CEVA Logistics's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Retail industry.
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Ranked CEVA Logistics Customer Service the Highest
Ranked CEVA Logistics Customer Service the Lowest
CEVA Logistics Customer Service Score by Gender
Female customers rated CEVA Logistics's Customer Service score 1.9 stars higher than Male customers.
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Male
2.1/5
Female
4/5
CEVA Logistics Customer Service Score by Ethnicity
CEVA Logistics's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 3.1 | Other | 3.1 |
CEVA Logistics Customer Service Score by Age
CEVA Logistics's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
36-40 2.5 | 36-40 | 2.5 |
41-45 3.4 | 41-45 | 3.4 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2 | 61-65 | 2 |
CEVA Logistics Customer Service Score by Usage
CEVA Logistics's Customer Service score was rated the highest by customers who have used CEVA Logistics's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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CEVA Logistics Customer Service Score by Industry
CEVA Logistics's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Retail industry customers.
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CEVA Logistics Customer Service vs. Competitors
Compared to its competitors, CEVA Logistics's Customer Service score is rated right above Freightquote, and is preceded by FedEx.
| COMPANY | Customer Service Score | |
|---|---|---|
| FedEx | 3.5/5 |
| CEVA Logistics | 3/5 |
| Freightquote | 2.7/5 |
| XPO | 2.1/5 |
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CEVA Logistics as an Employer
3.4/5
CEVA Logistics has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
CEVA Logistics scored a -6 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of CEVA Logistics would recommend the brand to a friend. ENPS measures how likely CEVA Logistics employees would recommend working at CEVA Logistics to a friend.
Net Promoter Score
-6
NPS Score
| 41% | Promoters |
|---|---|
| 12% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 47% | Promoters |
|---|---|
| 16% | Passive |
| 37% | Detractors |
