-52
NPS
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Change Healthcare
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About Change Healthcare's Brand
At Change Healthcare, we are focused on enabling smarter healthcare. Among its major competitors, Change Healthcare is ranked in 4th place for NPS while Health Catalyst is 1st, and Kaiser Permanente is 2nd.
Brand at a Glance
49%
Customer Loyalty
2/5
Product Quality
1.9/5
Pricing
1.9/5
Customer Service
Change Healthcare Ranking
- #4 / 4 of its competitors
Change Healthcare NPS
Change Healthcare's Net Promoter Score (NPS) is a -52 with 20% Promoters, 8% Passives, and 72% Detractors. Net Promoter Score tracks whether Change Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Change Healthcare Overall NPS
| 20% | Promoters |
|---|---|
| 8% | Passives |
| 72% | Detractors |
Change Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -44 | Sep 2023 | -44 |
Oct 2023 -43 | Oct 2023 | -43 |
Dec 2023 -43 | Dec 2023 | -43 |
Jan 2024 -43 | Jan 2024 | -43 |
Feb 2024 -44 | Feb 2024 | -44 |
Mar 2024 -48 | Mar 2024 | -48 |
Apr 2024 -48 | Apr 2024 | -48 |
Jun 2024 -48 | Jun 2024 | -48 |
Aug 2024 -50 | Aug 2024 | -50 |
Sep 2024 -50 | Sep 2024 | -50 |
May 2025 -50 | May 2025 | -50 |
Sep 2025 -52 | Sep 2025 | -52 |
How Other Brands Compare
Change Healthcare is ranked #4 for NPS among its competitors. Health Catalyst and Kaiser Permanente come in first and second, with Aledade coming in at third.
Change Healthcare |  Kaiser Permanente |  Aledade |  Health Catalyst | |
| Global Ranking | #- | #188 | #- | #- |
| NPS | -52 | 1 | -1 | 22 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $200.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Change Healthcare NPS by Gender
Female customers rated Change Healthcare's NPS 13 points higher than Male customers.
Male
-83
Change Healthcare's NPS was rated -83 by Male customers on Comparably.
0%
Promoters
17%
Passives
83%
Detractors
Female
-70
Change Healthcare's NPS was rated -70 by Female customers on Comparably.
10%
Promoters
10%
Passives
80%
Detractors
Change Healthcare NPS by Ethnicity
Change Healthcare's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
Hispanic or Latino -67 | Hispanic or Latino | -67 |
African American/Black -63 | African American/Black | -63 |
Asian or Pacific Islander -75 | Asian or Pacific Islander | -75 |
Other -100 | Other | -100 |
Change Healthcare NPS by Age
Change Healthcare's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Change Healthcare NPS by Usage
Change Healthcare's NPS was rated the highest by customers who have used Change Healthcare's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -65 | Less than 1 Year | -65 |
1 to 2 Years -33 | 1 to 2 Years | -33 |
2 to 5 Years -92 | 2 to 5 Years | -92 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years -83 | Over 10 Years | -83 |
Change Healthcare NPS vs. Competitors
Compared to its competitors, Change Healthcare's NPS is rated right below Aledade.
| COMPANY | NPS Score | |
|---|---|---|
| Health Catalyst | 22 |
| Kaiser Permanente | 1 |
 | HealthLoop | N/A |
 | Ingenious Med | N/A |
| Aledade | -1 |
| Change Healthcare | -52 |
Change Healthcare Customer Reviews
Out of the 4 Change Healthcare customer reviews 2 were positive and 2 were constructive. Change Healthcare customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Change Healthcare Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of Change Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Change Healthcare Customer Loyalty Score by Gender
Female customers rated Change Healthcare's Customer Loyalty score 11% higher than Male customers.
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Male
40%
Yes
Female
51%
Yes
Change Healthcare Customer Loyalty Score by Ethnicity
Change Healthcare's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Change Healthcare.
26
out of 100
Caucasian
70
out of 100
Hispanic or Latino
44
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
61
out of 100
Other
Change Healthcare Customer Loyalty Score by Age
Change Healthcare's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 64% | 26-30 | 64% |
31-35 28% | 31-35 | 28% |
36-40 49% | 36-40 | 49% |
41-45 55% | 41-45 | 55% |
46-50 10% | 46-50 | 10% |
51-55 74% | 51-55 | 74% |
61-65 55% | 61-65 | 55% |
66+ 40% | 66+ | 40% |
Change Healthcare Customer Loyalty Score by Usage
Change Healthcare's Customer Loyalty score was rated the highest by customers who have used Change Healthcare's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Change Healthcare Customer Loyalty Score by Industry
Change Healthcare's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Change Healthcare Customer Loyalty vs. Competitors
Compared to its competitors, Change Healthcare's Customer Loyalty score is rated right above HealthLoop, and is preceded by Aledade.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Health Catalyst | 87% |
| Kaiser Permanente | 81% |
| Aledade | 63% |
| Change Healthcare | 49% |
| HealthLoop | N/A |
| Ingenious Med | N/A |
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Change Healthcare Product Quality
2/5
Change Healthcare has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Change Healthcare Product Information
Change Healthcare’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Change Healthcare's product the highest. Reviewers from the Arts and Entertainment industry rated Change Healthcare the lowest at 1.5.
- Company Size
- 10,000+ Employees
Industry
Tech
Education
Enterprise
Healthcare
SaaS
Quick Insights into Change Healthcare Product Quality
Change Healthcare's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Professional Services industry.
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Ranked Change Healthcare Product Quality the Highest
Ranked Change Healthcare Product Quality the Lowest
Change Healthcare Product Quality Score by Gender
Change Healthcare's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Change Healthcare Product Quality Score by Ethnicity
Change Healthcare's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Other 1.5 | Other | 1.5 |
Change Healthcare Product Quality Score by Age
Change Healthcare's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.3 | 26-30 | 2.3 |
31-35 2 | 31-35 | 2 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.2 | 51-55 | 2.2 |
61-65 2.5 | 61-65 | 2.5 |
66+ 1.5 | 66+ | 1.5 |
Change Healthcare Product Quality Score by Usage
Change Healthcare's Product Quality score was rated the highest by customers who have used Change Healthcare's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Change Healthcare Product Quality Score by Industry
Change Healthcare's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Professional Services industry customers.
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Change Healthcare Product Quality vs. Competitors
Compared to its competitors, Change Healthcare's Product Quality score is rated right above HealthLoop, and is preceded by Aledade.
| COMPANY | Product Quality Score | |
|---|---|---|
| Health Catalyst | 4.3/5 |
| Kaiser Permanente | 3.3/5 |
| Aledade | 3/5 |
| Change Healthcare | 2/5 |
| HealthLoop | N/A |
| Ingenious Med | N/A |
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Change Healthcare Pricing
Change Healthcare ROI & Value For Money
1.9/5
Change Healthcare has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Change Healthcare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Change Healthcare.
Quick Insights into Change Healthcare ROI
Change Healthcare's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Professional Services industry.
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Ranked Change Healthcare ROI the Highest
Ranked Change Healthcare ROI the Lowest
Change Healthcare ROI Score by Gender
Change Healthcare's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Change Healthcare ROI Score by Ethnicity
Change Healthcare's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Change Healthcare ROI Score by Age
Change Healthcare's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.1 | 26-30 | 2.1 |
31-35 1.7 | 31-35 | 1.7 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2 | 41-45 | 2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.1 | 51-55 | 2.1 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
Change Healthcare ROI Score by Usage
Change Healthcare's ROI score was rated the highest by customers who have used Change Healthcare's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Change Healthcare ROI Score by Industry
Change Healthcare's ROI score was rated the highest by Accounting industry customers, and the lowest by Professional Services industry customers.
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Change Healthcare Pricing vs. Competitors
Compared to its competitors, Change Healthcare's ROI score is rated right above HealthLoop, and is preceded by Kaiser Permanente.
| COMPANY | Pricing Score | |
|---|---|---|
| Health Catalyst | 4/5 |
| Aledade | 3.3/5 |
| Kaiser Permanente | 3.2/5 |
| Change Healthcare | 1.9/5 |
| HealthLoop | N/A |
| Ingenious Med | N/A |
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Change Healthcare Customer Satisfaction (CSAT)
Change Healthcare Customer Satisfaction (CSAT) Score
26 / 100
Change Healthcare has an overall Customer Satisfaction score of 26 rated by its users and customers.
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Very Satisfied
13%
Satisfied
13%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
7%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Change Healthcare Customer Satisfaction
Change Healthcare's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked Change Healthcare Customer Satisfaction the Highest
Ranked Change Healthcare Customer Satisfaction the Lowest
Change Healthcare Customer Satisfaction Score by Gender
Female customers rated Change Healthcare's Customer Satisfaction score 14 points higher than Male customers.
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12 / 100
MaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 19% | |
Dissatisfied | 0% | |
Very Dissatisfied | 69% |
26 / 100
FemaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 63% |
Change Healthcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Change Healthcare's Customer Satisfaction (CSAT) score was rated 7% according to Caucasian users and customers.
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7 / 100
Very Satisfied
7%
Satisfied
0%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
6%
Very Dissatisfied
80%
CSAT according to Hispanic or Latino
Change Healthcare's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to African American/Black
Change Healthcare's Customer Satisfaction (CSAT) score was rated 14% according to African American/Black users and customers.
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14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
43%
Dissatisfied
0%
Very Dissatisfied
43%
CSAT according to Asian or Pacific Islander
Change Healthcare's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
Change Healthcare's Customer Satisfaction (CSAT) score was rated 14% according to Other users and customers.
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14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
72%
Change Healthcare Customer Satisfaction Score by Age
Change Healthcare's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 60% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 36-40 | 14% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 61-65 | 50% | |||||||||||||||
| 66+ | 33% |
Change Healthcare Customer Satisfaction Score by Usage
Change Healthcare's Customer Satisfaction score was rated the highest by customers who have used Change Healthcare's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Change Healthcare Customer Satisfaction Score by Industry
Change Healthcare's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
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{
"title": "Change Healthcare Customer Satisfaction Score by Industry",
"text": "Change Healthcare's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.",
"bars": [
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"label": "Tech",
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"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Accounting",
"groupId": 495,
"score": 75,
"stars": 0,
"csatScore": 75,
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{
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"groupId": 499,
"score": 0,
"stars": 0,
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"scoreClassName": "",
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}Change Healthcare Customer Satisfaction vs. Competitors
Compared to its competitors, Change Healthcare's Customer Satisfaction score is rated right above HealthLoop, and is preceded by Aledade.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Health Catalyst | 84% |
| Kaiser Permanente | 55% |
| Aledade | 50% |
| Change Healthcare | 26% |
| HealthLoop | 0% |
| Ingenious Med | 0% |
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Change Healthcare Customer Service
1.9/5
Change Healthcare has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Change Healthcare's Customer Service
Address
216 Centerview Drive, Suite 300, Brentwood, TN
Website
http://www.changehealthcare.com
Quick Insights into Change Healthcare Customer Service
Change Healthcare's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Professional Services industry.
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Ranked Change Healthcare Customer Service the Highest
Ranked Change Healthcare Customer Service the Lowest
Change Healthcare Customer Service Score by Gender
Female customers rated Change Healthcare's Customer Service score 0.1 stars higher than Male customers.
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Male
1.5/5
Female
1.6/5
Change Healthcare Customer Service Score by Ethnicity
Change Healthcare's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 2.2 | African American/Black | 2.2 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Other 1.5 | Other | 1.5 |
Change Healthcare Customer Service Score by Age
Change Healthcare's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.3 | 26-30 | 2.3 |
31-35 1.7 | 31-35 | 1.7 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.9 | 41-45 | 1.9 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.5 | 51-55 | 2.5 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
Change Healthcare Customer Service Score by Usage
Change Healthcare's Customer Service score was rated the highest by customers who have used Change Healthcare's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Change Healthcare Customer Service Score by Industry
Change Healthcare's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Professional Services industry customers.
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Change Healthcare Customer Service vs. Competitors
Compared to its competitors, Change Healthcare's Customer Service score is rated right above HealthLoop, and is preceded by Aledade.
| COMPANY | Customer Service Score | |
|---|---|---|
| Health Catalyst | 4/5 |
| Kaiser Permanente | 3.3/5 |
| Aledade | 3.2/5 |
| Change Healthcare | 1.9/5 |
| HealthLoop | N/A |
| Ingenious Med | N/A |
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Change Healthcare as an Employer
2.6/5
Change Healthcare has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Change Healthcare scored a -52 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Change Healthcare would recommend the brand to a friend. ENPS measures how likely Change Healthcare employees would recommend working at Change Healthcare to a friend.
Net Promoter Score
-52
NPS Score
| 20% | Promoters |
|---|---|
| 8% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 24% | Promoters |
|---|---|
| 16% | Passive |
| 60% | Detractors |
