100
NPS
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Chariot
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About Chariot's Brand
Interactive digital production studio Among its major competitors, Chariot is ranked in 1st place for NPS while Nintendo is 2nd, and GungHo is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Chariot Ranking
- #1 / 4 of its competitors
Chariot NPS
Chariot's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Chariot's customers would recommend using the product based on a scale of -100 to 100.
Chariot Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Chariot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 100 | Mar 2024 | 100 |
How Other Brands Compare
Chariot is ranked first for NPS among its competitors. Nintendo and GungHo come in second and third, with SQLstream coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chariot NPS vs. Competitors
Compared to its competitors, Chariot's NPS is rated right above Nintendo.
| COMPANY | NPS Score | |
|---|---|---|
| Chariot | 100 |
 | Nintendo | 55 |
 | SQLstream | N/A |
 | Gumi Ventures | N/A |
 | Arvia Technology | N/A |
Chariot Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Chariot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chariot Customer Loyalty vs. Competitors
Compared to its competitors, Chariot's Customer Loyalty score is rated right above Nintendo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chariot | 100% |
| Nintendo | 89% |
| SQLstream | N/A |
| Gumi Ventures | N/A |
| Arvia Technology | N/A |
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Chariot Product Quality
5/5
Chariot has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Chariot Product Information
Chariot’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.chariot.co.jp
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
Mobile App
SaaS
Social
Virtual Reality
Chariot Product Quality vs. Competitors
Compared to its competitors, Chariot's Product Quality score is rated right above Nintendo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Chariot | 5/5 |
| Nintendo | 4.4/5 |
| SQLstream | N/A |
| Gumi Ventures | N/A |
| Arvia Technology | N/A |
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Chariot Pricing
Chariot ROI & Value For Money
5/5
Chariot has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Chariot Pricing vs. Competitors
Compared to its competitors, Chariot's ROI score is rated right above Nintendo.
| COMPANY | Pricing Score | |
|---|---|---|
| Chariot | 5/5 |
| Nintendo | 4/5 |
| SQLstream | N/A |
| Gumi Ventures | N/A |
| Arvia Technology | N/A |
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Chariot Customer Satisfaction (CSAT)
Chariot Customer Satisfaction (CSAT) Score
100 / 100
Chariot has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Chariot Customer Satisfaction vs. Competitors
Compared to its competitors, Chariot's Customer Satisfaction score is rated right above Nintendo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Chariot | 100% |
| Nintendo | 88% |
| SQLstream | 0% |
| Gumi Ventures | 0% |
| Arvia Technology | 0% |
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Chariot Customer Service
5/5
Chariot has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Chariot's Customer Service
Address
4 Kanda-Iwamotocho, Chiyoda-ku, Hasegawa Building 3F, San Francisco, CA
Website
http://www.chariot.co.jp
Chariot Customer Service vs. Competitors
Compared to its competitors, Chariot's Customer Service score is rated right above Nintendo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Chariot | 5/5 |
| Nintendo | 4/5 |
| SQLstream | N/A |
| Gumi Ventures | N/A |
| Arvia Technology | N/A |
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Chariot as an Employer
2.5/5
Chariot has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Chariot scored a 100 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Chariot would recommend the brand to a friend. ENPS measures how likely Chariot employees would recommend working at Chariot to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
