-22
NPS
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Chartbeat
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About Chartbeat's Brand
Among its major competitors, Chartbeat is ranked in 4th place for NPS while Dataminr is 1st, and Ezoic is 2nd.Their current valuation is $100.00M
Brand at a Glance
69%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Chartbeat Ranking
- #4 / 4 of its competitors
Chartbeat NPS
Chartbeat's Net Promoter Score (NPS) is a -22 with 22% Promoters, 34% Passives, and 44% Detractors. Net Promoter Score tracks whether Chartbeat's customers would recommend using the product based on a scale of -100 to 100.
Chartbeat Overall NPS
| 22% | Promoters |
|---|---|
| 34% | Passives |
| 44% | Detractors |
Chartbeat NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
Jun 2021 0 | Jun 2021 | 0 |
Jul 2021 0 | Jul 2021 | 0 |
Apr 2022 -25 | Apr 2022 | -25 |
Sep 2022 -40 | Sep 2022 | -40 |
Mar 2023 -17 | Mar 2023 | -17 |
Aug 2023 -29 | Aug 2023 | -29 |
Sep 2024 -38 | Sep 2024 | -38 |
Nov 2024 -22 | Nov 2024 | -22 |
How Other Brands Compare
Chartbeat is ranked #4 for NPS among its competitors. Dataminr and Ezoic come in first and second, with Woopra coming in at third. Among those competitors, it is the lowest valued company behind Dataminr.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chartbeat NPS vs. Competitors
Compared to its competitors, Chartbeat's NPS is rated right below Woopra.
| COMPANY | NPS Score | |
|---|---|---|
 | Dataminr | 29 |
 | Ezoic | 20 |
 | NewsWhip | N/A |
 | Brickwork | N/A |
 | Mobile STIR | N/A |
 | 360insights | N/A |
 | Woopra | -1 |
| Chartbeat | -22 |
Chartbeat Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Chartbeat users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chartbeat Customer Loyalty vs. Competitors
Compared to its competitors, Chartbeat's Customer Loyalty score is rated right above Ezoic, and is preceded by Dataminr.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dataminr | 84% |
| Chartbeat | 69% |
| Ezoic | 68% |
| Woopra | N/A |
| NewsWhip | N/A |
| Brickwork | N/A |
| Mobile STIR | N/A |
| 360insights | N/A |
Unlock Chartbeat Customer Loyalty vs. Competitors Data
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Chartbeat Product Quality
3.3/5
Chartbeat has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Chartbeat Product Information
Chartbeat serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Chartbeat supports iOS and Web devices and offers products for medium and large sized businesses.
Chartbeat’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://chartbeat.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Analytics
Languages Supported
English
Product Type
Content Management System (CMS) Software
Business Intelligence (BI) Software
Analytics Software
Web Analytics Software
Customer Engagement Software
Chartbeat Product Quality vs. Competitors
Compared to its competitors, Chartbeat's Product Quality score is rated right above NewsWhip, and is preceded by Ezoic.
| COMPANY | Product Quality Score | |
|---|---|---|
| Dataminr | 4.1/5 |
| Woopra | 3.8/5 |
| Ezoic | 3.4/5 |
| Chartbeat | 3.3/5 |
| NewsWhip | N/A |
| Brickwork | N/A |
| Mobile STIR | N/A |
| 360insights | N/A |
Unlock Chartbeat Product Quality vs. Competitors Data
VS
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Chartbeat Pricing
Chartbeat ROI & Value For Money
3.4/5
Chartbeat has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Chartbeat's overall ROI score rated by its users and customers.
Chartbeat Pricing Plans
Chartbeat has a pricing structure that accommodates medium and large businesses. Starting from $7000/year, Chartbeat uses a subscription model and offers the following: Please contact Chartbeat for pricing or get started with a free trial..
Who Uses Chartbeat?
Medium Businesses
Large Enterprises
Chartbeat Pricing vs. Competitors
Compared to its competitors, Chartbeat's ROI score is rated right above Ezoic, and is preceded by Woopra.
| COMPANY | Pricing Score | |
|---|---|---|
| Dataminr | 3.8/5 |
| Woopra | 3.6/5 |
| Chartbeat | 3.4/5 |
| Ezoic | 3.4/5 |
| NewsWhip | N/A |
| Brickwork | N/A |
| Mobile STIR | N/A |
| 360insights | N/A |
Unlock Chartbeat ROI vs. Competitors Data
VS
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Chartbeat Customer Satisfaction (CSAT)
Chartbeat Customer Satisfaction (CSAT) Score
50 / 100
Chartbeat has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Chartbeat Customer Satisfaction vs. Competitors
Compared to its competitors, Chartbeat's Customer Satisfaction score is rated right above Woopra, and is preceded by Ezoic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Dataminr | 77% |
| Ezoic | 67% |
| Chartbeat | 50% |
| Woopra | 0% |
| NewsWhip | 0% |
| Brickwork | 0% |
| Mobile STIR | 0% |
| 360insights | 0% |
Unlock Chartbeat Customer Satisfaction vs. Competitors Data
VS
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Chartbeat Customer Service
3.4/5
Chartbeat has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Chartbeat's overall Customer Service score rated by its users and customers.
About Chartbeat's Customer Service
Address
826 Broadway, New York City, NY 10003
Website
http://chartbeat.com
Phone Number
1-646-218-9333
Chartbeat Customer Service vs. Competitors
Compared to its competitors, Chartbeat's Customer Service score is rated right above Ezoic, and is preceded by Woopra.
| COMPANY | Customer Service Score | |
|---|---|---|
| Dataminr | 4/5 |
| Woopra | 3.7/5 |
| Chartbeat | 3.4/5 |
| Ezoic | 3.4/5 |
| NewsWhip | N/A |
| Brickwork | N/A |
| Mobile STIR | N/A |
| 360insights | N/A |
Unlock Chartbeat Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Chartbeat Customer Service vs. Competitors data and gain insights into your customers today.
Chartbeat as an Employer
3.0/5
Chartbeat has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Chartbeat scored a -22 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Chartbeat would recommend the brand to a friend. ENPS measures how likely Chartbeat employees would recommend working at Chartbeat to a friend.
Net Promoter Score
-22
NPS Score
| 22% | Promoters |
|---|---|
| 34% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
