-72
NPS
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Checkout.com
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About Checkout.com's Brand
Checkout.com is one of the most exciting and valuable fintechs in the world, with our Series D taking our valuation to $40 billion. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Binance, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how. We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re number 9 on the Forbes Cloud 100 list and on Glassdoor’s list of Top 10 fintechs to work for. And we’re just getting started. Among its major competitors, Checkout.com is ranked in 3rd place for NPS while Adyen is 1st, and Stripe is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Checkout.com Ranking
- #3 / 3 of its competitors
Checkout.com NPS
Checkout.com's Net Promoter Score (NPS) is a -72 with 14% Promoters, 0% Passives, and 86% Detractors. Net Promoter Score tracks whether Checkout.com's customers would recommend using the product based on a scale of -100 to 100.
Checkout.com Overall NPS
| 14% | Promoters |
|---|---|
| 0% | Passives |
| 86% | Detractors |
Checkout.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Mar 2022 0 | Mar 2022 | 0 |
Aug 2023 -33 | Aug 2023 | -33 |
Mar 2024 -50 | Mar 2024 | -50 |
Oct 2024 -60 | Oct 2024 | -60 |
Feb 2025 -67 | Feb 2025 | -67 |
Jul 2025 -71 | Jul 2025 | -71 |
How Other Brands Compare
Checkout.com is ranked third for NPS among its competitors. Adyen and Stripe come in first and second.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Checkout.com NPS vs. Competitors
Compared to its competitors, Checkout.com's NPS is rated right below Stripe.
| COMPANY | NPS Score | |
|---|---|---|
 | Adyen | 27 |
 | Stripe | 26 |
| Checkout.com | -72 |
Checkout.com Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Checkout.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Checkout.com Customer Loyalty vs. Competitors
Compared to its competitors, Checkout.com's Customer Loyalty score is rated right below Stripe.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Adyen | 79% |
| Stripe | 77% |
| Checkout.com | 73% |
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Checkout.com Product Quality
3.3/5
Checkout.com has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Checkout.com Product Information
Checkout.com’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.checkout.com/
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Checkout.com Product Quality vs. Competitors
Compared to its competitors, Checkout.com's Product Quality score is rated right below Stripe.
| COMPANY | Product Quality Score | |
|---|---|---|
| Adyen | 4/5 |
| Stripe | 3.8/5 |
| Checkout.com | 3.3/5 |
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Checkout.com Pricing
Checkout.com ROI & Value For Money
3.1/5
Checkout.com has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Checkout.com Pricing vs. Competitors
Compared to its competitors, Checkout.com's ROI score is rated right below Stripe.
| COMPANY | Pricing Score | |
|---|---|---|
| Adyen | 3.8/5 |
| Stripe | 3.7/5 |
| Checkout.com | 3.1/5 |
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Checkout.com Customer Satisfaction (CSAT)
Checkout.com Customer Satisfaction (CSAT) Score
60 / 100
Checkout.com has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Checkout.com Customer Satisfaction vs. Competitors
Compared to its competitors, Checkout.com's Customer Satisfaction score is rated right below Stripe.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Adyen | 68% |
| Stripe | 68% |
| Checkout.com | 60% |
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Checkout.com Customer Service
3/5
Checkout.com has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Checkout.com's Customer Service
Address
Wenlock Works, London N1 7LH United Kingdom
Website
https://www.checkout.com/
Checkout.com's Social Links
Checkout.com Customer Service vs. Competitors
Compared to its competitors, Checkout.com's Customer Service score is rated right below Stripe.
| COMPANY | Customer Service Score | |
|---|---|---|
| Adyen | 3.9/5 |
| Stripe | 3.6/5 |
| Checkout.com | 3/5 |
Unlock Checkout.com Customer Service vs. Competitors Data
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Checkout.com as an Employer
2.5/5
Checkout.com has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Checkout.com scored a -72 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Checkout.com would recommend the brand to a friend. ENPS measures how likely Checkout.com employees would recommend working at Checkout.com to a friend.
Net Promoter Score
-72
NPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 22% | Promoters |
|---|---|
| 22% | Passive |
| 56% | Detractors |
