31
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Cherry Mobile
Marketing or Exec? Claim Your Free Account
About Cherry Mobile's Brand
Cherry Mobile is a mobile phone and electronics company that offers home devices, tablets and PCs, feature phones, and smartphones. Among its major competitors, Cherry Mobile is ranked in 1st place for NPS while MediaTek is 2nd, and OPPO is 3rd.
Brand at a Glance
73%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Cherry Mobile Ranking
- #1 / 4 of its competitors
Cherry Mobile NPS
Cherry Mobile's Net Promoter Score (NPS) is a 31 with 56% Promoters, 19% Passives, and 25% Detractors. Net Promoter Score tracks whether Cherry Mobile's customers would recommend using the product based on a scale of -100 to 100.
Cherry Mobile Overall NPS
| 56% | Promoters |
|---|---|
| 19% | Passives |
| 25% | Detractors |
Cherry Mobile NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Dec 2021 66 | Dec 2021 | 66 |
Oct 2022 25 | Oct 2022 | 25 |
Nov 2022 49 | Nov 2022 | 49 |
Dec 2022 29 | Dec 2022 | 29 |
Jan 2023 44 | Jan 2023 | 44 |
Feb 2023 50 | Feb 2023 | 50 |
May 2023 54 | May 2023 | 54 |
May 2024 54 | May 2024 | 54 |
Jun 2025 43 | Jun 2025 | 43 |
Nov 2025 31 | Nov 2025 | 31 |
How Other Brands Compare
Cherry Mobile is ranked first for NPS among its competitors. MediaTek and OPPO come in second and third, with Lazada Group coming in at #4.
Cherry Mobile |  OPPO |  MediaTek |  Lazada Group | |
| Global Ranking | #- | #983 | #- | #- |
| NPS | 31 | 23 | 27 | 23 |
| Valuation Updated every 24 hours for public companies | - | - | $11.55B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cherry Mobile NPS by Gender
Female customers rated Cherry Mobile's NPS 32 points higher than Male customers.
Male
34
Cherry Mobile's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
66
Cherry Mobile's NPS was rated 66 by Female customers on Comparably.
83%
Promoters
0%
Passives
17%
Detractors
Cherry Mobile NPS by Ethnicity
Cherry Mobile's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Other -34 | Other | -34 |
Cherry Mobile NPS by Age
Cherry Mobile's NPS was rated 50 points by customers ages 18-25 on Comparably.
Cherry Mobile NPS by Usage
Cherry Mobile's NPS was rated 34 points by customers who have used Cherry Mobile's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
Cherry Mobile NPS vs. Competitors
Compared to its competitors, Cherry Mobile's NPS is rated right above MediaTek.
| COMPANY | NPS Score | |
|---|---|---|
| Cherry Mobile | 31 |
| MediaTek | 27 |
| OPPO | 23 |
| Lazada Group | 23 |
Cherry Mobile Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Cherry Mobile users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cherry Mobile Customer Loyalty Score by Gender
Female customers rated Cherry Mobile's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Cherry Mobile.
Male
70%
Yes
Female
100%
Yes
Cherry Mobile Customer Loyalty Score by Ethnicity
Cherry Mobile's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cherry Mobile.
100
out of 100
Asian or Pacific Islander
70
out of 100
Other
Cherry Mobile Customer Loyalty Score by Age
Cherry Mobile's Customer Loyalty score was rated 89% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cherry Mobile.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 89% | 18-25 | 89% |
Cherry Mobile Customer Loyalty Score by Usage
Cherry Mobile's Customer Loyalty score was rated 100% by customers who have used Cherry Mobile's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cherry Mobile Customer Loyalty vs. Competitors
Compared to its competitors, Cherry Mobile's Customer Loyalty score is rated right above MediaTek, and is preceded by Lazada Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| OPPO | 88% |
| Lazada Group | 81% |
| Cherry Mobile | 73% |
| MediaTek | 72% |
Unlock Cherry Mobile Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Cherry Mobile Customer Loyalty vs. Competitors data and gain insights into your customers today.
Cherry Mobile Product Quality
4.1/5
Cherry Mobile has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Cherry Mobile's overall Product Quality score rated by its users and customers.
Cherry Mobile Product Information
Cherry Mobile’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Mobile App
Quick Insights into Cherry Mobile Product Quality
Cherry Mobile's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Cherry Mobile's Product Quality.
Ranked Cherry Mobile Product Quality the Highest
Ranked Cherry Mobile Product Quality the Lowest
Cherry Mobile Product Quality Score by Gender
Female customers rated Cherry Mobile's Product Quality score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cherry Mobile.
Male
4.3/5
Female
4.5/5
Cherry Mobile Product Quality Score by Ethnicity
Cherry Mobile's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cherry Mobile.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 4.3 | Other | 4.3 |
Cherry Mobile Product Quality Score by Age
Cherry Mobile's Product Quality score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cherry Mobile.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Cherry Mobile Product Quality Score by Usage
Cherry Mobile's Product Quality score was rated 4.3 stars by customers who have used Cherry Mobile's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Cherry Mobile Product Quality vs. Competitors
Compared to its competitors, Cherry Mobile's Product Quality score is rated right above OPPO.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cherry Mobile | 4.1/5 |
| OPPO | 4/5 |
| MediaTek | 3.9/5 |
| Lazada Group | 3.9/5 |
Unlock Cherry Mobile Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Cherry Mobile Product Quality vs. Competitors data and gain insights into your customers today.
Cherry Mobile Pricing
Cherry Mobile ROI & Value For Money
4/5
Cherry Mobile has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Cherry Mobile's overall ROI score rated by its users and customers.
Quick Insights into Cherry Mobile ROI
Cherry Mobile's ROI score was rated highest by customers who have used Cherry Mobile's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Cherry Mobile's ROI score.
Ranked Cherry Mobile ROI the Highest
Ranked Cherry Mobile ROI the Lowest
Cherry Mobile ROI Score by Gender
Female customers rated Cherry Mobile's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cherry Mobile.
Male
4/5
Female
4.1/5
Cherry Mobile ROI Score by Ethnicity
Cherry Mobile's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cherry Mobile.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.8 | Other | 3.8 |
Cherry Mobile ROI Score by Age
Cherry Mobile's ROI score was rated 4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cherry Mobile.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Cherry Mobile ROI Score by Usage
Cherry Mobile's ROI score was rated 4.5 stars by customers who have used Cherry Mobile's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Cherry Mobile Pricing vs. Competitors
Compared to its competitors, Cherry Mobile's ROI score is rated right above OPPO, and is preceded by MediaTek.
| COMPANY | Pricing Score | |
|---|---|---|
| MediaTek | 4.1/5 |
| Cherry Mobile | 4/5 |
| OPPO | 3.8/5 |
| Lazada Group | 3.8/5 |
Unlock Cherry Mobile ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Cherry Mobile ROI vs. Competitors data and gain insights into your customers today.
Cherry Mobile Customer Satisfaction (CSAT)
Cherry Mobile Customer Satisfaction (CSAT) Score
93 / 100
Cherry Mobile has an overall Customer Satisfaction score of 93 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
64%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cherry Mobile Customer Satisfaction
Cherry Mobile's Customer Satisfaction score was rated highest by customers who have used Cherry Mobile's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Cherry Mobile's Customer Satisfaction.
Ranked Cherry Mobile Customer Satisfaction the Highest
Ranked Cherry Mobile Customer Satisfaction the Lowest
Cherry Mobile Customer Satisfaction Score by Gender
Cherry Mobile's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cherry Mobile.
100 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 100% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Cherry Mobile Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Cherry Mobile's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cherry Mobile.
100 / 100
Very Satisfied
20%
Satisfied
80%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Cherry Mobile's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cherry Mobile.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Cherry Mobile Customer Satisfaction Score by Age
Cherry Mobile's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cherry Mobile.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Cherry Mobile Customer Satisfaction Score by Usage
Cherry Mobile's Customer Satisfaction score was rated 100 points by customers who have used Cherry Mobile's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Cherry Mobile Customer Satisfaction vs. Competitors
Compared to its competitors, Cherry Mobile's Customer Satisfaction score is rated right above OPPO.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cherry Mobile | 93% |
| OPPO | 81% |
| Lazada Group | 77% |
| MediaTek | 72% |
Unlock Cherry Mobile Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Cherry Mobile Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Cherry Mobile Customer Service
4.1/5
Cherry Mobile has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Cherry Mobile's overall Customer Service score rated by its users and customers.
About Cherry Mobile's Customer Service
Address
1000 Philippines
Website
http://www.cherrymobile.com.ph
Phone Number
+63 4000336
Quick Insights into Cherry Mobile Customer Service
Cherry Mobile's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Cherry Mobile's Customer Service score.
Ranked Cherry Mobile Customer Service the Highest
Ranked Cherry Mobile Customer Service the Lowest
Cherry Mobile Customer Service Score by Gender
Female customers rated Cherry Mobile's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cherry Mobile.
Male
4/5
Female
4.5/5
Cherry Mobile Customer Service Score by Ethnicity
Cherry Mobile's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cherry Mobile.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 3.8 | Other | 3.8 |
Cherry Mobile Customer Service Score by Age
Cherry Mobile's Customer Service score was rated 4.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cherry Mobile.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Cherry Mobile Customer Service Score by Usage
Cherry Mobile's Customer Service score was rated 4.5 stars by customers who have used Cherry Mobile's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Cherry Mobile Customer Service vs. Competitors
Compared to its competitors, Cherry Mobile's Customer Service score is rated right above MediaTek.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cherry Mobile | 4.1/5 |
| MediaTek | 4.1/5 |
| Lazada Group | 4/5 |
| OPPO | 3.9/5 |
Unlock Cherry Mobile Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Cherry Mobile Customer Service vs. Competitors data and gain insights into your customers today.
Cherry Mobile as an Employer
3.9/5
Cherry Mobile has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cherry Mobile scored a 31 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Cherry Mobile would recommend the brand to a friend. ENPS measures how likely Cherry Mobile employees would recommend working at Cherry Mobile to a friend.
Net Promoter Score
31
NPS Score
| 56% | Promoters |
|---|---|
| 19% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
