100
NPS
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CHS Hedging
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About CHS Hedging's Brand
Commodity brokerage of CHS Inc providing market intelligence, insight and price risk management to farmers, ranchers and agribusinesses. Among its major competitors, CHS Hedging is ranked in 1st place for NPS while ConocoPhillips is 2nd, and Cargill is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
CHS Hedging Ranking
- #1 / 3 of its competitors
CHS Hedging NPS
CHS Hedging's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether CHS Hedging's customers would recommend using the product based on a scale of -100 to 100.
CHS Hedging Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
CHS Hedging NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
How Other Brands Compare
CHS Hedging is ranked first for NPS among its competitors. ConocoPhillips and Cargill come in second and third.
CHS Hedging |  Cargill |  ConocoPhillips | |
| Global Ranking | #- | #297 | #- |
| NPS | 100 | 26 | 40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $70.60B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CHS Hedging NPS vs. Competitors
Compared to its competitors, CHS Hedging's NPS is rated right above ConocoPhillips.
| COMPANY | NPS Score | |
|---|---|---|
| CHS Hedging | 100 |
| ConocoPhillips | 40 |
| Cargill | 26 |
CHS Hedging Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CHS Hedging users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CHS Hedging Customer Loyalty vs. Competitors
Compared to its competitors, CHS Hedging's Customer Loyalty score is rated right above ConocoPhillips.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CHS Hedging | 100% |
| ConocoPhillips | 83% |
| Cargill | 81% |
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CHS Hedging Product Quality
5/5
CHS Hedging has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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CHS Hedging Product Information
CHS Hedging’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.chsinc.com/
Industry
Tech
Agriculture & Farming
CHS Hedging Product Quality vs. Competitors
Compared to its competitors, CHS Hedging's Product Quality score is rated right above Cargill.
| COMPANY | Product Quality Score | |
|---|---|---|
| CHS Hedging | 5/5 |
| Cargill | 4/5 |
| ConocoPhillips | 3.9/5 |
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CHS Hedging Pricing
CHS Hedging ROI & Value For Money
5/5
CHS Hedging has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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CHS Hedging Pricing vs. Competitors
Compared to its competitors, CHS Hedging's ROI score is rated right above ConocoPhillips.
| COMPANY | Pricing Score | |
|---|---|---|
| CHS Hedging | 5/5 |
| ConocoPhillips | 4.3/5 |
| Cargill | 3.8/5 |
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CHS Hedging Customer Satisfaction (CSAT)
CHS Hedging Customer Satisfaction (CSAT) Score
50 / 100
CHS Hedging has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CHS Hedging Customer Satisfaction vs. Competitors
Compared to its competitors, CHS Hedging's Customer Satisfaction score is rated right below Cargill.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ConocoPhillips | 81% |
| Cargill | 77% |
| CHS Hedging | 50% |
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CHS Hedging Customer Service
5/5
CHS Hedging has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About CHS Hedging's Customer Service
Address
5500 Cenex Drive, Inver Grove Heights, MN 55077
Website
http://www.chsinc.com/
Phone Number
(800)232-3639
CHS Hedging Customer Service vs. Competitors
Compared to its competitors, CHS Hedging's Customer Service score is rated right above ConocoPhillips.
| COMPANY | Customer Service Score | |
|---|---|---|
| CHS Hedging | 5/5 |
| ConocoPhillips | 4.3/5 |
| Cargill | 3.9/5 |
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Consumer vs. Employees
CHS Hedging scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of CHS Hedging would recommend the brand to a friend. ENPS measures how likely CHS Hedging employees would recommend working at CHS Hedging to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
