100
NPS
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CiCi's
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About CiCi's' Brand
Cicis invented the unlimited pizza buffet - 450 locations nationwide and growing! Among its major competitors, CiCi's is ranked in 1st place for NPS while Domino's Pizza is 2nd, and Pizza Hut is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
CiCi's Ranking
- #1 / 4 of its competitors
CiCi's NPS
CiCi's's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether CiCi's's customers would recommend using the product based on a scale of -100 to 100.
CiCi's Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
CiCi's NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 100 | Mar 2024 | 100 |
Jun 2024 100 | Jun 2024 | 100 |
How Other Brands Compare
CiCi's is ranked first for NPS among its competitors. Domino's Pizza and Pizza Hut come in second and third, with Golden Corral coming in at #4.
CiCi's |  Domino's Pizza |  Pizza Hut |  Golden Corral | |
| Global Ranking | #- | #115 | #153 | #- |
| NPS | 100 | 17 | 5 | -22 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $14.27B | $33.20B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CiCi's NPS vs. Competitors
Compared to its competitors, CiCi's's NPS is rated right above Domino's Pizza.
| COMPANY | NPS Score | |
|---|---|---|
| CiCi's | 100 |
| Domino's Pizza | 17 |
| Pizza Hut | 5 |
| Golden Corral | -22 |
CiCi's Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CiCi's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CiCi's Customer Loyalty vs. Competitors
Compared to its competitors, CiCi's's Customer Loyalty score is rated right above Domino's Pizza.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CiCi's | 100% |
| Domino's Pizza | 76% |
| Golden Corral | 76% |
| Pizza Hut | 74% |
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CiCi's Product Quality
5/5
CiCi's has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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CiCi's Product Information
CiCi's’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://cicis.com/our-story
- Company Size
- 201-500 Employees
CiCi's Product Quality vs. Competitors
Compared to its competitors, CiCi's's Product Quality score is rated right above Domino's Pizza.
| COMPANY | Product Quality Score | |
|---|---|---|
| CiCi's | 5/5 |
| Domino's Pizza | 3.7/5 |
| Pizza Hut | 3.6/5 |
| Golden Corral | 2.7/5 |
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CiCi's Pricing
CiCi's ROI & Value For Money
5/5
CiCi's has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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CiCi's Pricing vs. Competitors
Compared to its competitors, CiCi's's ROI score is rated right above Domino's Pizza.
| COMPANY | Pricing Score | |
|---|---|---|
| CiCi's | 5/5 |
| Domino's Pizza | 3.6/5 |
| Pizza Hut | 3.3/5 |
| Golden Corral | 2.8/5 |
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CiCi's Customer Satisfaction (CSAT)
CiCi's Customer Satisfaction (CSAT) Score
50 / 100
CiCi's has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CiCi's Customer Satisfaction vs. Competitors
Compared to its competitors, CiCi's's Customer Satisfaction score is rated right above Golden Corral, and is preceded by Pizza Hut.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Domino's Pizza | 75% |
| Pizza Hut | 68% |
| CiCi's | 50% |
| Golden Corral | 46% |
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CiCi's Customer Service
5/5
CiCi's has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About CiCi's's Customer Service
Address
Coppell, TX 75019
Website
http://cicis.com/our-story
CiCi's Customer Service vs. Competitors
Compared to its competitors, CiCi's's Customer Service score is rated right above Domino's Pizza.
| COMPANY | Customer Service Score | |
|---|---|---|
| CiCi's | 5/5 |
| Domino's Pizza | 3.7/5 |
| Pizza Hut | 3.4/5 |
| Golden Corral | 2.8/5 |
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