54
NPS
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City National Bank of Florida
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About City National Bank of Florida's Brand
Say Yes to Possibility. Among its major competitors, City National Bank of Florida is ranked in 1st place for NPS while FirstBank is 2nd, and BankUnited is 3rd. Overall, City National Bank of Florida has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
92%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
City National Bank of Florida Ranking
- #1 / 4 of its competitors
City National Bank of Florida NPS
City National Bank of Florida's Net Promoter Score (NPS) is a 54 with 69% Promoters, 16% Passives, and 15% Detractors. Net Promoter Score tracks whether City National Bank of Florida's customers would recommend using the product based on a scale of -100 to 100.
City National Bank of Florida Overall NPS
| 69% | Promoters |
|---|---|
| 16% | Passives |
| 15% | Detractors |
City National Bank of Florida NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Aug 2020 80 | Aug 2020 | 80 |
Nov 2020 75 | Nov 2020 | 75 |
Dec 2020 77 | Dec 2020 | 77 |
Oct 2022 80 | Oct 2022 | 80 |
May 2024 81 | May 2024 | 81 |
May 2025 54 | May 2025 | 54 |
How Other Brands Compare
City National Bank of Florida is ranked first for NPS among its competitors. FirstBank and BankUnited come in second and third, with IBERIABANK coming in at #4.
City National Bank of Florida |  FirstBank |  BankUnited |  IBERIABANK | |
| Global Ranking | #- | #864 | #- | #- |
| NPS | 54 | 17 | -37 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
| Valuation Updated every 24 hours for public companies | - | $136.39M | $4.14B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
City National Bank of Florida NPS by Ethnicity
City National Bank of Florida's NPS was rated -34 points by Hispanic or Latino customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino -34 | Hispanic or Latino | -34 |
City National Bank of Florida NPS by Usage
City National Bank of Florida's NPS was rated 0 points by customers who have used City National Bank of Florida's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
City National Bank of Florida NPS vs. Competitors
Compared to its competitors, City National Bank of Florida's NPS is rated right above FirstBank.
| COMPANY | NPS Score | |
|---|---|---|
| City National Bank of Florida | 54 |
| FirstBank | 17 |
| BankUnited | -37 |
| IBERIABANK | -100 |
City National Bank of Florida Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of City National Bank of Florida users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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City National Bank of Florida Customer Loyalty Score by Ethnicity
City National Bank of Florida's Customer Loyalty score was rated 70% by Hispanic or Latino customers on Comparably.
% who answered "Yes"
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70
out of 100
Hispanic or Latino
City National Bank of Florida Customer Loyalty Score by Usage
City National Bank of Florida's Customer Loyalty score was rated 82% by customers who have used City National Bank of Florida's products/services for 2 to 5 Years.
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City National Bank of Florida Customer Loyalty Score by Industry
City National Bank of Florida's Customer Loyalty score was rated 100% by Banking and Financial Services industry customers.
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City National Bank of Florida Customer Loyalty vs. Competitors
Compared to its competitors, City National Bank of Florida's Customer Loyalty score is rated right above FirstBank, and is preceded by IBERIABANK.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| IBERIABANK | 100% |
| City National Bank of Florida | 92% |
| FirstBank | 89% |
| BankUnited | 66% |
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City National Bank of Florida Product Quality
4/5
City National Bank of Florida has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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City National Bank of Florida Product Information
City National Bank of Florida’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated City National Bank of Florida's product the highest.
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
Quick Insights into City National Bank of Florida Product Quality
City National Bank of Florida's Product Quality score was rated highest by customers from the Banking and Financial Services industry.
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Ranked City National Bank of Florida Product Quality the Highest
City National Bank of Florida Product Quality Score by Ethnicity
City National Bank of Florida's Product Quality score was rated 2 stars by Hispanic or Latino customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 2 | Hispanic or Latino | 2 |
City National Bank of Florida Product Quality Score by Usage
City National Bank of Florida's Product Quality score was rated 3.2 stars by customers who have used City National Bank of Florida's products/services for 2 to 5 Years.
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City National Bank of Florida Product Quality Score by Industry
City National Bank of Florida's Product Quality score was rated 5 stars by Banking and Financial Services industry customers.
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City National Bank of Florida Product Quality vs. Competitors
Compared to its competitors, City National Bank of Florida's Product Quality score is rated right above FirstBank, and is preceded by IBERIABANK.
| COMPANY | Product Quality Score | |
|---|---|---|
| IBERIABANK | 5/5 |
| City National Bank of Florida | 4/5 |
| FirstBank | 3.9/5 |
| BankUnited | 2.6/5 |
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City National Bank of Florida Pricing
City National Bank of Florida ROI & Value For Money
4/5
City National Bank of Florida has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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City National Bank of Florida Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into City National Bank of Florida ROI
City National Bank of Florida's ROI score was rated highest by customers from the Banking and Financial Services industry.
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Ranked City National Bank of Florida ROI the Highest
City National Bank of Florida ROI Score by Ethnicity
City National Bank of Florida's ROI score was rated 2 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of City National Bank of Florida.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 2 | Hispanic or Latino | 2 |
City National Bank of Florida ROI Score by Usage
City National Bank of Florida's ROI score was rated 3.1 stars by customers who have used City National Bank of Florida's products/services for 2 to 5 Years.
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City National Bank of Florida ROI Score by Industry
City National Bank of Florida's ROI score was rated 5 stars by Banking and Financial Services industry customers.
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City National Bank of Florida Pricing vs. Competitors
Compared to its competitors, City National Bank of Florida's ROI score is rated right above FirstBank, and is preceded by IBERIABANK.
| COMPANY | Pricing Score | |
|---|---|---|
| IBERIABANK | 5/5 |
| City National Bank of Florida | 4/5 |
| FirstBank | 3.5/5 |
| BankUnited | 2.6/5 |
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City National Bank of Florida Customer Satisfaction (CSAT)
City National Bank of Florida Customer Satisfaction (CSAT) Score
100 / 100
City National Bank of Florida has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into City National Bank of Florida Customer Satisfaction
City National Bank of Florida's Customer Satisfaction score was rated highest by Hispanic or Latino customers.
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Ranked City National Bank of Florida Customer Satisfaction the Highest
City National Bank of Florida Customer Satisfaction Score by Ethnicity
CSAT according to Hispanic or Latino
City National Bank of Florida's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
City National Bank of Florida Customer Satisfaction vs. Competitors
Compared to its competitors, City National Bank of Florida's Customer Satisfaction score is rated right above FirstBank.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| City National Bank of Florida | 100% |
| FirstBank | 76% |
| BankUnited | 37% |
| IBERIABANK | 0% |
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City National Bank of Florida Customer Service
4/5
City National Bank of Florida has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About City National Bank of Florida's Customer Service
Address
100 S.E. 2nd Street, Miami, FL 33131
Website
https://www.citynational.com/
Phone Number
305-448-6500 or 833-448-6
City National Bank of Florida's Social Links
Quick Insights into City National Bank of Florida Customer Service
City National Bank of Florida's Customer Service score was rated highest by customers from the Banking and Financial Services industry.
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Ranked City National Bank of Florida Customer Service the Highest
City National Bank of Florida Customer Service Score by Ethnicity
City National Bank of Florida's Customer Service score was rated 2 stars by Hispanic or Latino customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Hispanic or Latino 2 | Hispanic or Latino | 2 |
City National Bank of Florida Customer Service Score by Usage
City National Bank of Florida's Customer Service score was rated 3 stars by customers who have used City National Bank of Florida's products/services for 2 to 5 Years.
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City National Bank of Florida Customer Service Score by Industry
City National Bank of Florida's Customer Service score was rated 5 stars by Banking and Financial Services industry customers.
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City National Bank of Florida Customer Service vs. Competitors
Compared to its competitors, City National Bank of Florida's Customer Service score is rated right above FirstBank, and is preceded by IBERIABANK.
| COMPANY | Customer Service Score | |
|---|---|---|
| IBERIABANK | 5/5 |
| City National Bank of Florida | 4/5 |
| FirstBank | 3.6/5 |
| BankUnited | 2.9/5 |
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City National Bank of Florida as an Employer
4.9/5
City National Bank of Florida has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
CEO of City National Bank of Florida
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
City National Bank of Florida scored a 54 for Net Promoter Score and a 68 for Employee Net Promoter Score. NPS gauges how likely a customer of City National Bank of Florida would recommend the brand to a friend. ENPS measures how likely City National Bank of Florida employees would recommend working at City National Bank of Florida to a friend.
Net Promoter Score
54
NPS Score
| 69% | Promoters |
|---|---|
| 16% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
68
eNPS Score
| 74% | Promoters |
|---|---|
| 20% | Passive |
| 6% | Detractors |
