-100
NPS
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Clearent
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About Clearent's Brand
Clearent we like to keep things simple. Our goal is to be one of the world’s very best credit card processing companies. Among its major competitors, Clearent is ranked in 3rd place for NPS while beqom is 1st, and Paychex is 2nd.
Brand at a Glance
53%
Customer Loyalty
2.2/5
Product Quality
1.9/5
Pricing
1.9/5
Customer Service
Clearent Ranking
- #3 / 4 of its competitors
Clearent NPS
Clearent's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Clearent's customers would recommend using the product based on a scale of -100 to 100.
Clearent Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Clearent NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Oct 2024 -100 | Oct 2024 | -100 |
May 2025 -100 | May 2025 | -100 |
How Other Brands Compare
Clearent is ranked third for NPS among its competitors. beqom and Paychex come in first and second, with JHA Payment Processing Solutions coming in at #4.
Clearent |  Paychex |  beqom |  JHA Payment Processing Solutions | |
| Global Ranking | #- | #195 | #- | #- |
| NPS | -100 | -14 | 42 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $35.62B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clearent NPS by Gender
Clearent's NPS was rated -100 by Male customers on Comparably.
Male
-100
Clearent's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Clearent's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Clearent NPS by Ethnicity
Clearent's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Clearent Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Clearent users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clearent Customer Loyalty Score by Gender
Clearent's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Clearent Customer Loyalty Score by Ethnicity
Clearent's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Clearent.
40
out of 100
Caucasian
Clearent Customer Loyalty vs. Competitors
Compared to its competitors, Clearent's Customer Loyalty score is rated right below beqom.
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Clearent Product Quality
2.2/5
Clearent has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Clearent Product Information
Clearent’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.clearent.com
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Quick Insights into Clearent Product Quality
Clearent's Product Quality score was rated highest by Caucasian customers.
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Ranked Clearent Product Quality the Highest
Clearent Product Quality Score by Gender
Clearent's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Clearent.
Male
1.5/5
Female
N/A
Clearent Product Quality Score by Ethnicity
Clearent's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Clearent.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Clearent Product Quality vs. Competitors
Compared to its competitors, Clearent's Product Quality score is rated right below Paychex.
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Clearent Pricing
Clearent ROI & Value For Money
1.9/5
Clearent has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Quick Insights into Clearent ROI
Clearent's ROI score was rated highest by Caucasian customers.
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Ranked Clearent ROI the Highest
Clearent ROI Score by Gender
Clearent's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Clearent ROI Score by Ethnicity
Clearent's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Clearent.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Clearent Pricing vs. Competitors
Compared to its competitors, Clearent's ROI score is rated right below Paychex.
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Clearent Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Clearent Customer Satisfaction
Clearent's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Clearent Customer Satisfaction the Highest
Clearent Customer Satisfaction Score by Gender
Clearent's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Clearent.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Clearent Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Clearent's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Clearent.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Clearent Customer Satisfaction vs. Competitors
Compared to its competitors, Clearent's Customer Satisfaction score is rated right below Paychex.
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Clearent Customer Service
1.9/5
Clearent has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Clearent's Customer Service
Address
222 South Central, Suite 700, Clayton, MI 63105
Website
http://www.clearent.com
Phone Number
(866) 205-4721
Quick Insights into Clearent Customer Service
Clearent's Customer Service score was rated highest by Caucasian customers.
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Ranked Clearent Customer Service the Highest
Clearent Customer Service Score by Gender
Clearent's Customer Service score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Clearent Customer Service Score by Ethnicity
Clearent's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Clearent.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Clearent Customer Service vs. Competitors
Compared to its competitors, Clearent's Customer Service score is rated right below Paychex.
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Clearent as an Employer
4.7/5
Clearent has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Clearent scored a -100 for Net Promoter Score and a 44 for Employee Net Promoter Score. NPS gauges how likely a customer of Clearent would recommend the brand to a friend. ENPS measures how likely Clearent employees would recommend working at Clearent to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
44
eNPS Score
| 44% | Promoters |
|---|---|
| 56% | Passive |
| 0% | Detractors |
