0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Clickatell
Marketing or Exec? Claim Your Free Account
About Clickatell's Brand
A leader in mobile messaging & transactions. Via 1000+ networks in 220+ territories, we enable businesses to connect with their customers. Among its major competitors, Clickatell is ranked in 5th place for NPS while Message Media is 1st, and beqom is 2nd.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Clickatell Ranking
- #3 / 4 of its competitors
Clickatell NPS
Clickatell's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Clickatell's customers would recommend using the product based on a scale of -100 to 100.
Clickatell Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Clickatell NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Aug 2022 0 | Aug 2022 | 0 |
How Other Brands Compare
Clickatell is ranked third for NPS among its competitors. Twilio Inc. and Nexmo come in first and second, with 4INFO coming in at #4.
Clickatell |  Twilio Inc. |  Nexmo |  4INFO | |
| Global Ranking | #- | #328 | #- | #- |
| NPS | 0 | 31 | 22 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $56.34B | $3.05B | $210.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clickatell NPS vs. Competitors
Compared to its competitors, Clickatell's NPS is rated right above 4INFO, and is preceded by Nexmo.
| COMPANY | NPS Score | |
|---|---|---|
 | Message Media | 42 |
 | beqom | 42 |
| Twilio Inc. | 31 |
| Nexmo | 22 |
| Clickatell | 0 |
| 4INFO | N/A |
Clickatell Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Clickatell users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clickatell Customer Loyalty vs. Competitors
Compared to its competitors, Clickatell's Customer Loyalty score is rated right above Twilio Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Clickatell | 100% |
| Twilio Inc. | 80% |
| beqom | 60% |
| Message Media | N/A |
| Nexmo | N/A |
| 4INFO | N/A |
Unlock Clickatell Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Clickatell Customer Loyalty vs. Competitors data and gain insights into your customers today.
Clickatell Product Quality
4.5/5
Clickatell has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Clickatell's overall Product Quality score rated by its users and customers.
Clickatell Product Information
Clickatell’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.clickatell.com
- Company Size
- 51-200 Employees
Industry
Telecommunications
Clickatell Product Quality vs. Competitors
Compared to its competitors, Clickatell's Product Quality score is rated right above Message Media.
| COMPANY | Product Quality Score | |
|---|---|---|
| Clickatell | 4.5/5 |
| Message Media | 4.1/5 |
| Twilio Inc. | 4/5 |
| Nexmo | 4/5 |
| beqom | 3.5/5 |
| 4INFO | N/A |
Unlock Clickatell Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Clickatell Product Quality vs. Competitors data and gain insights into your customers today.
Clickatell Pricing
Clickatell ROI & Value For Money
5/5
Clickatell has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Clickatell's overall ROI score rated by its users and customers.
Clickatell Pricing vs. Competitors
Compared to its competitors, Clickatell's ROI score is rated right above Message Media.
| COMPANY | Pricing Score | |
|---|---|---|
| Clickatell | 5/5 |
| Message Media | 4/5 |
| Twilio Inc. | 3.9/5 |
| Nexmo | 3.9/5 |
| beqom | 3.7/5 |
| 4INFO | N/A |
Unlock Clickatell ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Clickatell ROI vs. Competitors data and gain insights into your customers today.
Clickatell Customer Satisfaction (CSAT)
Clickatell Customer Satisfaction (CSAT) Score
100 / 100
Clickatell has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Clickatell Customer Satisfaction vs. Competitors
Compared to its competitors, Clickatell's Customer Satisfaction score is rated right above Twilio Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Clickatell | 100% |
| Twilio Inc. | 75% |
| beqom | 50% |
| Message Media | 0% |
| Nexmo | 0% |
| 4INFO | 0% |
Unlock Clickatell Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Clickatell Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Clickatell Customer Service
5/5
Clickatell has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Clickatell's overall Customer Service score rated by its users and customers.
About Clickatell's Customer Service
Address
3200 Bridge Parkway, Suite 201, Redwood City, CA 94065
Website
http://www.clickatell.com
Phone Number
+27 910 7700
Clickatell's Social Links
Clickatell Customer Service vs. Competitors
Compared to its competitors, Clickatell's Customer Service score is rated right above Twilio Inc., and is preceded by Message Media.
| COMPANY | Customer Service Score | |
|---|---|---|
| Message Media | 5/5 |
| Clickatell | 5/5 |
| Twilio Inc. | 3.8/5 |
| Nexmo | 3.7/5 |
| beqom | 3.2/5 |
| 4INFO | N/A |
Unlock Clickatell Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Clickatell Customer Service vs. Competitors data and gain insights into your customers today.
Clickatell as an Employer
4.4/5
Clickatell has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Clickatell scored a 0 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Clickatell would recommend the brand to a friend. ENPS measures how likely Clickatell employees would recommend working at Clickatell to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
