-44
NPS
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Clopay
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About Clopay's Brand
"Clopay manufactures residential garage, coordinating entry and commercial garage doors." Among its major competitors, Clopay is ranked in 3rd place for NPS while The Home Depot is 1st, and The AMES Companies is 2nd.
Brand at a Glance
53%
Customer Loyalty
2.3/5
Product Quality
2.1/5
Pricing
1.8/5
Customer Service
Clopay Ranking
- #3 / 4 of its competitors
Clopay NPS
Clopay's Net Promoter Score (NPS) is a -44 with 24% Promoters, 8% Passives, and 68% Detractors. Net Promoter Score tracks whether Clopay's customers would recommend using the product based on a scale of -100 to 100.
Clopay Overall NPS
| 24% | Promoters |
|---|---|
| 8% | Passives |
| 68% | Detractors |
Clopay NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -50 | Feb 2024 | -50 |
Mar 2024 -50 | Mar 2024 | -50 |
Apr 2024 -46 | Apr 2024 | -46 |
Sep 2024 -47 | Sep 2024 | -47 |
Nov 2024 -49 | Nov 2024 | -49 |
Dec 2024 -49 | Dec 2024 | -49 |
Apr 2025 -47 | Apr 2025 | -47 |
Jul 2025 -47 | Jul 2025 | -47 |
Aug 2025 -44 | Aug 2025 | -44 |
Oct 2025 -46 | Oct 2025 | -46 |
Dec 2025 -46 | Dec 2025 | -46 |
Jan 2026 -44 | Jan 2026 | -44 |
How Other Brands Compare
Clopay is ranked third for NPS among its competitors. The Home Depot and The AMES Companies come in first and second, with Overhead Door coming in at #4.
Clopay |  The Home Depot |  The AMES Companies |  Overhead Door | |
| Global Ranking | #- | #86 | #- | #- |
| NPS | -44 | 21 | -39 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $301.06B | $237.37M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clopay NPS by Gender
Female customers rated Clopay's NPS 38 points higher than Male customers.
Male
-88
Clopay's NPS was rated -88 by Male customers on Comparably.
6%
Promoters
0%
Passives
94%
Detractors
Female
-50
Clopay's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Clopay NPS by Ethnicity
Clopay's NPS was rated -70 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -70 | Caucasian | -70 |
Clopay NPS by Age
Clopay's NPS was rated -100 points by customers ages 46-50 and customers ages 61-65 on Comparably.
Clopay NPS by Usage
Clopay's NPS was rated the highest by customers who have used Clopay's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
Over 10 Years -100 | Over 10 Years | -100 |
Clopay NPS vs. Competitors
Compared to its competitors, Clopay's NPS is rated right below The AMES Companies.
| COMPANY | NPS Score | |
|---|---|---|
| The Home Depot | 21 |
 | Telephonics | N/A |
 | Overhead | N/A |
| The AMES Companies | -39 |
| Clopay | -44 |
Clopay Customer Reviews
Out of the 5 Clopay customer reviews 0 were positive and 5 were constructive. Clopay customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Clopay Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Clopay users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Clopay Customer Loyalty Score by Gender
Female customers rated Clopay's Customer Loyalty score 47% higher than Male customers.
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Male
31%
Yes
Female
78%
Yes
Clopay Customer Loyalty Score by Ethnicity
Clopay's Customer Loyalty score was rated 52% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Clopay.
52
out of 100
Caucasian
Clopay Customer Loyalty Score by Age
Clopay's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Clopay.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 70% | 46-50 | 70% |
56-60 23% | 56-60 | 23% |
61-65 23% | 61-65 | 23% |
Clopay Customer Loyalty Score by Usage
Clopay's Customer Loyalty score was rated the highest by customers who have used Clopay's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Clopay Customer Loyalty Score by Industry
Clopay's Customer Loyalty score was rated 70% by Construction industry customers.
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Clopay Customer Loyalty vs. Competitors
Compared to its competitors, Clopay's Customer Loyalty score is rated right above Telephonics, and is preceded by The AMES Companies.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Home Depot | 81% |
| The AMES Companies | 73% |
| Clopay | 53% |
| Telephonics | N/A |
| Overhead | N/A |
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Clopay Product Quality
2.3/5
Clopay has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Clopay Product Information
Clopay’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Clopay's product the highest.
- Website
- http://www.clopaydoor.com/
- Company Size
- 501-1,000 Employees
Industry
Real Estate
Tech
Quick Insights into Clopay Product Quality
Clopay's Product Quality score was rated highest by Female customers, and rated lowest by customers who have used Clopay's products/services for Less than 1 Year.
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Ranked Clopay Product Quality the Highest
Ranked Clopay Product Quality the Lowest
Clopay Product Quality Score by Gender
Female customers rated Clopay's Product Quality score 0.9 stars higher than Male customers.
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Male
1.6/5
Female
2.5/5
Clopay Product Quality Score by Ethnicity
Clopay's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Clopay.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Clopay Product Quality Score by Age
Clopay's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Clopay.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.3 | 46-50 | 2.3 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.5 | 61-65 | 1.5 |
Clopay Product Quality Score by Usage
Clopay's Product Quality score was rated the highest by customers who have used Clopay's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Clopay Product Quality Score by Industry
Clopay's Product Quality score was rated 1.7 stars by Construction industry customers.
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Clopay Product Quality vs. Competitors
Compared to its competitors, Clopay's Product Quality score is rated right above Telephonics, and is preceded by The AMES Companies.
| COMPANY | Product Quality Score | |
|---|---|---|
| The Home Depot | 3.6/5 |
| The AMES Companies | 2.9/5 |
| Clopay | 2.3/5 |
| Telephonics | N/A |
| Overhead | N/A |
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Clopay Pricing
Clopay ROI & Value For Money
2.1/5
Clopay has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Clopay Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into Clopay ROI
Clopay's ROI score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Clopay ROI the Highest
Ranked Clopay ROI the Lowest
Clopay ROI Score by Gender
Female customers rated Clopay's ROI score 0.6 stars higher than Male customers.
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Male
1.5/5
Female
2.1/5
Clopay ROI Score by Ethnicity
Clopay's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Clopay.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Clopay ROI Score by Age
Clopay's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Clopay.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.6 | 61-65 | 1.6 |
Clopay ROI Score by Usage
Clopay's ROI score was rated the highest by customers who have used Clopay's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Clopay ROI Score by Industry
Clopay's ROI score was rated 1.9 stars by Construction industry customers.
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Clopay Pricing vs. Competitors
Compared to its competitors, Clopay's ROI score is rated right above Telephonics, and is preceded by The AMES Companies.
| COMPANY | Pricing Score | |
|---|---|---|
| The Home Depot | 3.6/5 |
| The AMES Companies | 2.9/5 |
| Clopay | 2.1/5 |
| Telephonics | N/A |
| Overhead | N/A |
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Clopay Customer Satisfaction (CSAT)
Clopay Customer Satisfaction (CSAT) Score
40 / 100
Clopay has an overall Customer Satisfaction score of 40 rated by its users and customers.
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Very Satisfied
27%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
48%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Clopay Customer Satisfaction
Clopay's Customer Satisfaction score was rated highest by customers who have used Clopay's products/services for 1 to 2 Years, and rated lowest by customers who have used Clopay's products/services for Over 10 Years.
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Ranked Clopay Customer Satisfaction the Highest
Ranked Clopay Customer Satisfaction the Lowest
Clopay Customer Satisfaction Score by Gender
Female customers rated Clopay's Customer Satisfaction score 10 points higher than Male customers.
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15 / 100
MaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 23% | |
Very Dissatisfied | 62% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Clopay Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Clopay's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Clopay.
25 / 100
Very Satisfied
17%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
Clopay Customer Satisfaction Score by Age
Clopay's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Clopay.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 0% | |||||||||||||||
| 61-65 | 16% |
Clopay Customer Satisfaction Score by Usage
Clopay's Customer Satisfaction score was rated the highest by customers who have used Clopay's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Clopay Customer Satisfaction Score by Industry
Clopay's Customer Satisfaction score was rated 25 points by Construction industry customers.
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{
"label": "Construction",
"groupId": 510,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Clopay's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
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}Clopay Customer Satisfaction vs. Competitors
Compared to its competitors, Clopay's Customer Satisfaction score is rated right above The AMES Companies, and is preceded by The Home Depot.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Home Depot | 68% |
| Clopay | 40% |
| The AMES Companies | 36% |
| Telephonics | 0% |
| Overhead | 0% |
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Clopay Customer Service
1.8/5
Clopay has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About Clopay's Customer Service
Address
Mason, OH
Website
http://www.clopaydoor.com/
Quick Insights into Clopay Customer Service
Clopay's Customer Service score was rated highest by customers who have used Clopay's products/services for 1 to 2 Years, and rated lowest by customers who have used Clopay's products/services for Over 10 Years.
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Ranked Clopay Customer Service the Highest
Ranked Clopay Customer Service the Lowest
Clopay Customer Service Score by Gender
Female customers rated Clopay's Customer Service score 0.4 stars higher than Male customers.
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Male
1.5/5
Female
1.9/5
Clopay Customer Service Score by Ethnicity
Clopay's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Clopay.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Clopay Customer Service Score by Age
Clopay's Customer Service score was rated 1.5 stars by customers ages 46-50 and customers ages 61-65 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Clopay Customer Service Score by Usage
Clopay's Customer Service score was rated the highest by customers who have used Clopay's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Clopay Customer Service Score by Industry
Clopay's Customer Service score was rated 1.5 stars by Construction industry customers.
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Clopay Customer Service vs. Competitors
Compared to its competitors, Clopay's Customer Service score is rated right above Telephonics, and is preceded by The AMES Companies.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Home Depot | 3.6/5 |
| The AMES Companies | 2.7/5 |
| Clopay | 1.8/5 |
| Telephonics | N/A |
| Overhead | N/A |
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Clopay as an Employer
2.6/5
Clopay has a 2.6/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Clopay scored a -44 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Clopay would recommend the brand to a friend. ENPS measures how likely Clopay employees would recommend working at Clopay to a friend.
Net Promoter Score
-44
NPS Score
| 24% | Promoters |
|---|---|
| 8% | Passive |
| 68% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 39% | Promoters |
|---|---|
| 14% | Passive |
| 47% | Detractors |
