-13
NPS
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Club Monaco
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About Club Monaco's Brand
Club Monaco is a one-of-a-kind destination for fashion, food, books, flowers, vintage and coffee. Part of Ralph Lauren Corporation. Among its major competitors, Club Monaco is ranked in 4th place for NPS while The Oak is 1st, and J. Crew is 2nd.Their current market cap is $8.23B
Brand at a Glance
58%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Club Monaco Ranking
- #4 / 4 of its competitors
Club Monaco NPS
Club Monaco's Net Promoter Score (NPS) is a -13 with 32% Promoters, 23% Passives, and 45% Detractors. Net Promoter Score tracks whether Club Monaco's customers would recommend using the product based on a scale of -100 to 100.
Club Monaco Overall NPS
| 32% | Promoters |
|---|---|
| 23% | Passives |
| 45% | Detractors |
Club Monaco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -4 | Apr 2023 | -4 |
May 2023 -1 | May 2023 | -1 |
Aug 2023 4 | Aug 2023 | 4 |
Nov 2023 2 | Nov 2023 | 2 |
Dec 2023 -3 | Dec 2023 | -3 |
Jan 2024 -6 | Jan 2024 | -6 |
Mar 2024 -9 | Mar 2024 | -9 |
Apr 2024 -12 | Apr 2024 | -12 |
May 2024 -17 | May 2024 | -17 |
Jun 2024 -20 | Jun 2024 | -20 |
Jan 2025 -16 | Jan 2025 | -16 |
Dec 2025 -13 | Dec 2025 | -13 |
How Other Brands Compare
Club Monaco is ranked #4 for NPS among its competitors. The Oak and J. Crew come in first and second, with Bonobos coming in at third. Among those competitors, it is the lowest valued company.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Club Monaco NPS by Gender
Male customers rated Club Monaco's NPS 37 points higher than Female customers.
Male
20
Club Monaco's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
-17
Club Monaco's NPS was rated -17 by Female customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Club Monaco NPS by Ethnicity
Club Monaco's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Club Monaco NPS by Usage
Club Monaco's NPS was rated 11 points by customers who have used Club Monaco's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 11 | Less than 1 Year | 11 |
Club Monaco NPS vs. Competitors
Compared to its competitors, Club Monaco's NPS is rated right below Bonobos.
| COMPANY | NPS Score | |
|---|---|---|
 | The Oak | 100 |
 | J. Crew | 23 |
 | Bonobos | -9 |
| Club Monaco | -13 |
Club Monaco Customer Reviews
Out of the 5 Club Monaco customer reviews 3 were positive and 2 were constructive. Club Monaco customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Club Monaco Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Club Monaco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Club Monaco Customer Loyalty Score by Gender
Female customers rated Club Monaco's Customer Loyalty score 9% higher than Male customers.
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Male
46%
Yes
Female
55%
Yes
Club Monaco Customer Loyalty Score by Ethnicity
Club Monaco's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
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46
out of 100
Caucasian
Club Monaco Customer Loyalty Score by Usage
Club Monaco's Customer Loyalty score was rated 44% by customers who have used Club Monaco's products/services for Less than 1 Year.
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Club Monaco Customer Loyalty vs. Competitors
Compared to its competitors, Club Monaco's Customer Loyalty score is rated right above The Oak, and is preceded by Bonobos.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| J. Crew | 76% |
| Bonobos | 64% |
| Club Monaco | 58% |
| The Oak | N/A |
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Club Monaco Product Quality
3.1/5
Club Monaco has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Club Monaco Product Information
Club Monaco’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.clubmonaco.com/
- Company Size
- 1,001-5,000 Employees
Industry
Fashion and Beauty
Quick Insights into Club Monaco Product Quality
Club Monaco's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Club Monaco Product Quality the Highest
Ranked Club Monaco Product Quality the Lowest
Club Monaco Product Quality Score by Gender
Male customers rated Club Monaco's Product Quality score 1.3 stars higher than Female customers.
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Male
3.9/5
Female
2.6/5
Club Monaco Product Quality Score by Ethnicity
Club Monaco's Product Quality score was rated 1.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Club Monaco Product Quality Score by Usage
Club Monaco's Product Quality score was rated 3.7 stars by customers who have used Club Monaco's products/services for Less than 1 Year.
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Club Monaco Product Quality vs. Competitors
Compared to its competitors, Club Monaco's Product Quality score is rated right above The Oak, and is preceded by Bonobos.
| COMPANY | Product Quality Score | |
|---|---|---|
| J. Crew | 3.9/5 |
| Bonobos | 3.2/5 |
| Club Monaco | 3.1/5 |
| The Oak | N/A |
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Club Monaco Pricing
Club Monaco ROI & Value For Money
3.1/5
Club Monaco has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Club Monaco ROI
Club Monaco's ROI score was rated highest by customers who have used Club Monaco's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked Club Monaco ROI the Highest
Ranked Club Monaco ROI the Lowest
Club Monaco ROI Score by Gender
Male customers rated Club Monaco's ROI score 0.2 stars higher than Female customers.
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Male
3/5
Female
2.8/5
Club Monaco ROI Score by Ethnicity
Club Monaco's ROI score was rated 1.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Club Monaco ROI Score by Usage
Club Monaco's ROI score was rated 3 stars by customers who have used Club Monaco's products/services for Less than 1 Year.
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Club Monaco Pricing vs. Competitors
Compared to its competitors, Club Monaco's ROI score is rated right above The Oak, and is preceded by Bonobos.
| COMPANY | Pricing Score | |
|---|---|---|
| J. Crew | 3.8/5 |
| Bonobos | 3.1/5 |
| Club Monaco | 3.1/5 |
| The Oak | N/A |
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Club Monaco Customer Satisfaction (CSAT)
Club Monaco Customer Satisfaction (CSAT) Score
49 / 100
Club Monaco has an overall Customer Satisfaction score of 49 rated by its users and customers.
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Very Satisfied
28%
Satisfied
21%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
6%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Club Monaco Customer Satisfaction
Club Monaco's Customer Satisfaction score was rated highest by customers who have used Club Monaco's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked Club Monaco Customer Satisfaction the Highest
Ranked Club Monaco Customer Satisfaction the Lowest
Club Monaco Customer Satisfaction Score by Gender
Male customers rated Club Monaco's Customer Satisfaction score 27 points higher than Female customers.
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60 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Club Monaco Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Club Monaco's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
Club Monaco Customer Satisfaction Score by Usage
Club Monaco's Customer Satisfaction score was rated 62 points by customers who have used Club Monaco's products/services for Less than 1 Year.
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Club Monaco Customer Satisfaction vs. Competitors
Compared to its competitors, Club Monaco's Customer Satisfaction score is rated right above Bonobos, and is preceded by J. Crew.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| J. Crew | 75% |
| Club Monaco | 49% |
| Bonobos | 37% |
| The Oak | 0% |
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Club Monaco Customer Service
3/5
Club Monaco has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Club Monaco's Customer Service
Address
601 W. 26th St Suite 800, New York City, NY 10022
Website
http://www.clubmonaco.com/
Phone Number
(212) 886-2660
Quick Insights into Club Monaco Customer Service
Club Monaco's Customer Service score was rated highest by customers who have used Club Monaco's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked Club Monaco Customer Service the Highest
Ranked Club Monaco Customer Service the Lowest
Club Monaco Customer Service Score by Gender
Male customers rated Club Monaco's Customer Service score 0.7 stars higher than Female customers.
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Male
3.2/5
Female
2.5/5
Club Monaco Customer Service Score by Ethnicity
Club Monaco's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Club Monaco Customer Service Score by Usage
Club Monaco's Customer Service score was rated 3.2 stars by customers who have used Club Monaco's products/services for Less than 1 Year.
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Club Monaco Customer Service vs. Competitors
Compared to its competitors, Club Monaco's Customer Service score is rated right above The Oak, and is preceded by Bonobos.
| COMPANY | Customer Service Score | |
|---|---|---|
| J. Crew | 3.9/5 |
| Bonobos | 3.1/5 |
| Club Monaco | 3/5 |
| The Oak | N/A |
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Club Monaco as an Employer
2.9/5
Club Monaco has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Club Monaco scored a -13 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Club Monaco would recommend the brand to a friend. ENPS measures how likely Club Monaco employees would recommend working at Club Monaco to a friend.
Net Promoter Score
-13
NPS Score
| 32% | Promoters |
|---|---|
| 23% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
