-34
NPS
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Coastal
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About Coastal's Brand
Among its major competitors, Coastal is ranked in 3rd place for NPS while Warby Parker is 1st, and 1-800 Contacts is 2nd.
Brand at a Glance
100%
Customer Loyalty
3/5
Product Quality
3.5/5
Pricing
2.5/5
Customer Service
Coastal Ranking
- #3 / 4 of its competitors
Coastal NPS
Coastal's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Coastal's customers would recommend using the product based on a scale of -100 to 100.
Coastal Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Coastal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Jan 2022 -33 | Jan 2022 | -33 |
How Other Brands Compare
Coastal is ranked third for NPS among its competitors. Warby Parker and 1-800 Contacts come in first and second, with Just Eyewear coming in at #4.
Coastal |  Warby Parker |  1-800 Contacts |  Just Eyewear | |
| Global Ranking | #- | #223 | #- | #- |
| NPS | -34 | 16 | 8 | - |
| Valuation Updated every 24 hours for public companies | - | $1.77B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coastal NPS vs. Competitors
Compared to its competitors, Coastal's NPS is rated right below Just Eyewear.
| COMPANY | NPS Score | |
|---|---|---|
| Warby Parker | 16 |
| 1-800 Contacts | 8 |
| Just Eyewear | N/A |
| Coastal | -34 |
Coastal Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Coastal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Coastal Customer Loyalty vs. Competitors
Compared to its competitors, Coastal's Customer Loyalty score is rated right above 1-800 Contacts.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Coastal | 100% |
| 1-800 Contacts | 78% |
| Warby Parker | 72% |
| Just Eyewear | N/A |
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Coastal Product Quality
3/5
Coastal has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Coastal Product Information
Coastal’s product quality score is a 3 out of 5 as rated by its users and customers.
Coastal Product Quality vs. Competitors
Compared to its competitors, Coastal's Product Quality score is rated right above Just Eyewear, and is preceded by 1-800 Contacts.
| COMPANY | Product Quality Score | |
|---|---|---|
| Warby Parker | 3.6/5 |
| 1-800 Contacts | 3.6/5 |
| Coastal | 3/5 |
| Just Eyewear | N/A |
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Coastal Pricing
Coastal ROI & Value For Money
3.5/5
Coastal has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Coastal Pricing vs. Competitors
Compared to its competitors, Coastal's ROI score is rated right above Just Eyewear, and is preceded by 1-800 Contacts.
| COMPANY | Pricing Score | |
|---|---|---|
| Warby Parker | 3.8/5 |
| 1-800 Contacts | 3.6/5 |
| Coastal | 3.5/5 |
| Just Eyewear | N/A |
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Coastal Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Coastal Customer Satisfaction vs. Competitors
Compared to its competitors, Coastal's Customer Satisfaction score is rated right above Just Eyewear, and is preceded by Warby Parker.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| 1-800 Contacts | 71% |
| Warby Parker | 63% |
| Coastal | 0% |
| Just Eyewear | 0% |
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Coastal Customer Service
2.5/5
Coastal has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Coastal's Customer Service
Website
http://www.coastalinsulationcorp.com
Coastal Customer Service vs. Competitors
Compared to its competitors, Coastal's Customer Service score is rated right above Just Eyewear, and is preceded by Warby Parker.
| COMPANY | Customer Service Score | |
|---|---|---|
| 1-800 Contacts | 3.6/5 |
| Warby Parker | 3.5/5 |
| Coastal | 2.5/5 |
| Just Eyewear | N/A |
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Coastal as an Employer
3.6/5
Coastal has a 3.6/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Coastal scored a -34 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Coastal would recommend the brand to a friend. ENPS measures how likely Coastal employees would recommend working at Coastal to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
