8
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
1-800 Contacts
Marketing or Exec? Claim Your Free Account
About 1-800 Contacts' Brand
"1-800 Contacts is an online retailer of disposables, toric, color, bifocal lenses, and eye care solutions." Among its major competitors, 1-800 Contacts is ranked in 4th place for NPS while Costco is 1st, and CooperVision is 2nd.
Brand at a Glance
78%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
1-800 Contacts CMO
Phil Bienert
Phil Bienert serves as the Chief Marketing Officer of 1-800 CONTACTS. Phil currently resides in the Phoenix, Arizona Area.
1-800 Contacts Ranking
- #3 / 4 of its competitors
1-800 Contacts NPS
1-800 Contacts's Net Promoter Score (NPS) is a 8 with 50% Promoters, 8% Passives, and 42% Detractors. Net Promoter Score tracks whether 1-800 Contacts's customers would recommend using the product based on a scale of -100 to 100.
1-800 Contacts Overall NPS
| 50% | Promoters |
|---|---|
| 8% | Passives |
| 42% | Detractors |
1-800 Contacts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -16 | May 2022 | -16 |
Apr 2023 -8 | Apr 2023 | -8 |
Jun 2023 -6 | Jun 2023 | -6 |
Aug 2023 -1 | Aug 2023 | -1 |
Nov 2023 0 | Nov 2023 | 0 |
Apr 2024 5 | Apr 2024 | 5 |
May 2024 0 | May 2024 | 0 |
Aug 2024 4 | Aug 2024 | 4 |
Sep 2024 0 | Sep 2024 | 0 |
Oct 2024 -1 | Oct 2024 | -1 |
Feb 2025 4 | Feb 2025 | 4 |
Aug 2025 8 | Aug 2025 | 8 |
How Other Brands Compare
1-800 Contacts is ranked third for NPS among its competitors. Costco and CooperVision come in first and second, with 1-800 FLOWERS coming in at #4.
1-800 Contacts |  Costco |  CooperVision |  1-800 FLOWERS | |
| Global Ranking | #- | #1 | #775 | #- |
| NPS | 8 | 50 | 43 | -63 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $157.15B | $20.72B | $1.02B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
1-800 Contacts NPS by Gender
Male customers rated 1-800 Contacts's NPS 70 points higher than Female customers.
Male
50
1-800 Contacts's NPS was rated 50 by Male customers on Comparably.
50%
Promoters
50%
Passives
0%
Detractors
Female
-20
1-800 Contacts's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
1-800 Contacts NPS by Ethnicity
1-800 Contacts's NPS was rated 40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
1-800 Contacts NPS by Age
1-800 Contacts's NPS was rated 34 points by customers ages 41-45 on Comparably.
1-800 Contacts NPS by Usage
1-800 Contacts's NPS was rated the highest by customers who have used 1-800 Contacts's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
Over 10 Years 0 | Over 10 Years | 0 |
1-800 Contacts NPS vs. Competitors
Compared to its competitors, 1-800 Contacts's NPS is rated right above Coastal, and is preceded by Vision Express.
| COMPANY | NPS Score | |
|---|---|---|
| Costco | 50 |
| CooperVision | 43 |
 | Vision Express | 34 |
| 1-800 Contacts | 8 |
 | Coastal | -34 |
| 1-800 FLOWERS | -63 |
1-800 Contacts Customer Reviews
Out of the 2 1-800 Contacts customer reviews 1 was positive and 1 was constructive. 1-800 Contacts customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
1-800 Contacts Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of 1-800 Contacts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
1-800 Contacts Customer Loyalty Score by Gender
Male customers rated 1-800 Contacts's Customer Loyalty score 14% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of 1-800 Contacts.
Male
78%
Yes
Female
64%
Yes
1-800 Contacts Customer Loyalty Score by Ethnicity
1-800 Contacts's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of 1-800 Contacts.
100
out of 100
Caucasian
1-800 Contacts Customer Loyalty Score by Age
1-800 Contacts's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of 1-800 Contacts.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
1-800 Contacts Customer Loyalty Score by Usage
1-800 Contacts's Customer Loyalty score was rated the highest by customers who have used 1-800 Contacts's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
1-800 Contacts Customer Loyalty vs. Competitors
Compared to its competitors, 1-800 Contacts's Customer Loyalty score is rated right above 1-800 FLOWERS, and is preceded by Vision Express.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Coastal | 100% |
| Costco | 89% |
| CooperVision | 84% |
| Vision Express | 83% |
| 1-800 Contacts | 78% |
| 1-800 FLOWERS | 57% |
Unlock 1-800 Contacts Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full 1-800 Contacts Customer Loyalty vs. Competitors data and gain insights into your customers today.
1-800 Contacts Product Quality
3.6/5
1-800 Contacts has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock 1-800 Contacts' overall Product Quality score rated by its users and customers.
1-800 Contacts Product Information
1-800 Contacts’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.1800contacts.com
- Company Size
- 501-1,000 Employees
Industry
Retail
Quick Insights into 1-800 Contacts Product Quality
1-800 Contacts's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked 1-800 Contacts' Product Quality.
Ranked 1-800 Contacts Product Quality the Highest
Ranked 1-800 Contacts Product Quality the Lowest
1-800 Contacts Product Quality Score by Gender
Male customers rated 1-800 Contacts's Product Quality score 1.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of 1-800 Contacts.
Male
4.7/5
Female
3.2/5
1-800 Contacts Product Quality Score by Ethnicity
1-800 Contacts's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of 1-800 Contacts.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
1-800 Contacts Product Quality Score by Age
1-800 Contacts's Product Quality score was rated 3.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of 1-800 Contacts.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
1-800 Contacts Product Quality Score by Usage
1-800 Contacts's Product Quality score was rated 4.1 stars by customers who have used 1-800 Contacts's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
1-800 Contacts Product Quality vs. Competitors
Compared to its competitors, 1-800 Contacts's Product Quality score is rated right above Coastal, and is preceded by Vision Express.
| COMPANY | Product Quality Score | |
|---|---|---|
| Costco | 4.3/5 |
| CooperVision | 4/5 |
| Vision Express | 3.8/5 |
| 1-800 Contacts | 3.6/5 |
| Coastal | 3/5 |
| 1-800 FLOWERS | 1.6/5 |
Unlock 1-800 Contacts Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full 1-800 Contacts Product Quality vs. Competitors data and gain insights into your customers today.
1-800 Contacts Pricing
1-800 Contacts ROI & Value For Money
3.6/5
1-800 Contacts has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock 1-800 Contacts' overall ROI score rated by its users and customers.
Quick Insights into 1-800 Contacts ROI
1-800 Contacts's ROI score was rated highest by customers who have used 1-800 Contacts's products/services for Less than 1 Year, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked 1-800 Contacts' ROI score.
Ranked 1-800 Contacts ROI the Highest
Ranked 1-800 Contacts ROI the Lowest
1-800 Contacts ROI Score by Gender
Male customers rated 1-800 Contacts's ROI score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of 1-800 Contacts.
Male
4.2/5
Female
3.3/5
1-800 Contacts ROI Score by Ethnicity
1-800 Contacts's ROI score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of 1-800 Contacts.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
1-800 Contacts ROI Score by Age
1-800 Contacts's ROI score was rated 3.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of 1-800 Contacts.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
1-800 Contacts ROI Score by Usage
1-800 Contacts's ROI score was rated the highest by customers who have used 1-800 Contacts's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
1-800 Contacts Pricing vs. Competitors
Compared to its competitors, 1-800 Contacts's ROI score is rated right above Coastal, and is preceded by Vision Express.
| COMPANY | Pricing Score | |
|---|---|---|
| Costco | 4.1/5 |
| CooperVision | 4.1/5 |
| Vision Express | 3.6/5 |
| 1-800 Contacts | 3.6/5 |
| Coastal | 3.5/5 |
| 1-800 FLOWERS | 1.5/5 |
Unlock 1-800 Contacts ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full 1-800 Contacts ROI vs. Competitors data and gain insights into your customers today.
1-800 Contacts Customer Satisfaction (CSAT)
1-800 Contacts Customer Satisfaction (CSAT) Score
71 / 100
1-800 Contacts has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
24%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
6%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into 1-800 Contacts Customer Satisfaction
1-800 Contacts's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked 1-800 Contacts' Customer Satisfaction.
Ranked 1-800 Contacts Customer Satisfaction the Highest
Ranked 1-800 Contacts Customer Satisfaction the Lowest
1-800 Contacts Customer Satisfaction Score by Gender
Male customers rated 1-800 Contacts's Customer Satisfaction score 50 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of 1-800 Contacts.
100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
1-800 Contacts Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
1-800 Contacts' Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of 1-800 Contacts.
80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
1-800 Contacts Customer Satisfaction Score by Age
1-800 Contacts's Customer Satisfaction score was rated 67 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of 1-800 Contacts.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 67% |
1-800 Contacts Customer Satisfaction Score by Usage
1-800 Contacts's Customer Satisfaction score was rated 67 points by customers who have used 1-800 Contacts's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
1-800 Contacts Customer Satisfaction vs. Competitors
Compared to its competitors, 1-800 Contacts's Customer Satisfaction score is rated right above 1-800 FLOWERS, and is preceded by CooperVision.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Vision Express | 100% |
| Costco | 84% |
| CooperVision | 77% |
| 1-800 Contacts | 71% |
| 1-800 FLOWERS | 15% |
| Coastal | 0% |
Unlock 1-800 Contacts Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full 1-800 Contacts Customer Satisfaction vs. Competitors data and gain insights into your customers today.
1-800 Contacts Customer Service
3.6/5
1-800 Contacts has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock 1-800 Contacts' overall Customer Service score rated by its users and customers.
About 1-800 Contacts's Customer Service
Address
261 W Data Drive, Draper, UT 84020
Website
http://www.1800contacts.com
Phone Number
801-316-5000
Quick Insights into 1-800 Contacts Customer Service
1-800 Contacts's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked 1-800 Contacts' Customer Service score.
Ranked 1-800 Contacts Customer Service the Highest
Ranked 1-800 Contacts Customer Service the Lowest
1-800 Contacts Customer Service Score by Gender
Male customers rated 1-800 Contacts's Customer Service score 1.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of 1-800 Contacts.
Male
4.6/5
Female
3.2/5
1-800 Contacts Customer Service Score by Ethnicity
1-800 Contacts's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of 1-800 Contacts.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
1-800 Contacts Customer Service Score by Age
1-800 Contacts's Customer Service score was rated 3.6 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of 1-800 Contacts.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.6 | 41-45 | 3.6 |
1-800 Contacts Customer Service Score by Usage
1-800 Contacts's Customer Service score was rated the highest by customers who have used 1-800 Contacts's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
1-800 Contacts Customer Service vs. Competitors
Compared to its competitors, 1-800 Contacts's Customer Service score is rated right above Coastal, and is preceded by Vision Express.
| COMPANY | Customer Service Score | |
|---|---|---|
| Costco | 4.2/5 |
| CooperVision | 4.1/5 |
| Vision Express | 3.6/5 |
| 1-800 Contacts | 3.6/5 |
| Coastal | 2.5/5 |
| 1-800 FLOWERS | 1.5/5 |
Unlock 1-800 Contacts Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full 1-800 Contacts Customer Service vs. Competitors data and gain insights into your customers today.
1-800 Contacts as an Employer
4.6/5
1-800 Contacts has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
1-800 Contacts scored a 8 for Net Promoter Score and a 32 for Employee Net Promoter Score. NPS gauges how likely a customer of 1-800 Contacts would recommend the brand to a friend. ENPS measures how likely 1-800 Contacts employees would recommend working at 1-800 Contacts to a friend.
Net Promoter Score
8
NPS Score
| 50% | Promoters |
|---|---|
| 8% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
32
eNPS Score
| 63% | Promoters |
|---|---|
| 6% | Passive |
| 31% | Detractors |
