30
NPS
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Coca-Cola Bottling Consolidated
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About Coca-Cola Bottling Consolidated's Brand
Among its major competitors, Coca-Cola Bottling Consolidated is ranked in 3rd place for NPS while Coca-Cola Icecek is 1st, and Spadel is 2nd.Their current market cap is $2.06B
Brand at a Glance
88%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Coca-Cola Bottling Consolidated Ranking
- #3 / 4 of its competitors
Coca-Cola Bottling Consolidated NPS
Coca-Cola Bottling Consolidated's Net Promoter Score (NPS) is a 30 with 59% Promoters, 12% Passives, and 29% Detractors. Net Promoter Score tracks whether Coca-Cola Bottling Consolidated's customers would recommend using the product based on a scale of -100 to 100.
Coca-Cola Bottling Consolidated Overall NPS
| 59% | Promoters |
|---|---|
| 12% | Passives |
| 29% | Detractors |
Coca-Cola Bottling Consolidated NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 30 | Mar 2024 | 30 |
Apr 2024 22 | Apr 2024 | 22 |
May 2024 26 | May 2024 | 26 |
Aug 2024 28 | Aug 2024 | 28 |
Sep 2024 27 | Sep 2024 | 27 |
Oct 2024 32 | Oct 2024 | 32 |
Nov 2024 34 | Nov 2024 | 34 |
Dec 2024 32 | Dec 2024 | 32 |
Mar 2025 31 | Mar 2025 | 31 |
Aug 2025 29 | Aug 2025 | 29 |
Dec 2025 29 | Dec 2025 | 29 |
Jan 2026 31 | Jan 2026 | 31 |
How Other Brands Compare
Coca-Cola Bottling Consolidated is ranked third for NPS among its competitors. Coca-Cola Icecek and Spadel come in first and second, with PepsiCo coming in at #4. Among those competitors, it is the lowest valued company behind PepsiCo.
Coca-Cola Bottling Consolidated |  PepsiCo |  Coca-Cola Icecek |  Spadel | |
| Global Ranking | #- | #105 | #- | #- |
| NPS | 30 | 24 | 100 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $2.06B | $195.21B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coca-Cola Bottling Consolidated NPS by Gender
Male customers rated Coca-Cola Bottling Consolidated's NPS 29 points higher than Female customers.
Male
28
Coca-Cola Bottling Consolidated's NPS was rated 28 by Male customers on Comparably.
64%
Promoters
0%
Passives
36%
Detractors
Female
-1
Coca-Cola Bottling Consolidated's NPS was rated -1 by Female customers on Comparably.
37%
Promoters
25%
Passives
38%
Detractors
Coca-Cola Bottling Consolidated NPS by Ethnicity
Coca-Cola Bottling Consolidated's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
African American/Black 100 | African American/Black | 100 |
Other 34 | Other | 34 |
Coca-Cola Bottling Consolidated NPS by Age
Coca-Cola Bottling Consolidated's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Coca-Cola Bottling Consolidated NPS by Usage
Coca-Cola Bottling Consolidated's NPS was rated the highest by customers who have used Coca-Cola Bottling Consolidated's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Over 10 Years 50 | Over 10 Years | 50 |
Coca-Cola Bottling Consolidated NPS vs. Competitors
Compared to its competitors, Coca-Cola Bottling Consolidated's NPS is rated right above PepsiCo, and is preceded by Spadel.
| COMPANY | NPS Score | |
|---|---|---|
| Coca-Cola Icecek | 100 |
| Spadel | 100 |
| Coca-Cola Bottling Consolidated | 30 |
| PepsiCo | 24 |
 | Minute Maid | 0 |
Coca-Cola Bottling Consolidated Customer Reviews
Out of the 4 Coca-Cola Bottling Consolidated customer reviews 3 were positive and 1 was constructive. Coca-Cola Bottling Consolidated customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Coca-Cola Bottling Consolidated Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of Coca-Cola Bottling Consolidated users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Coca-Cola Bottling Consolidated Customer Loyalty Score by Gender
Male customers rated Coca-Cola Bottling Consolidated's Customer Loyalty score 5% higher than Female customers.
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Male
92%
Yes
Female
87%
Yes
Coca-Cola Bottling Consolidated Customer Loyalty Score by Ethnicity
Coca-Cola Bottling Consolidated's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
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87
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Other
Coca-Cola Bottling Consolidated Customer Loyalty Score by Age
Coca-Cola Bottling Consolidated's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
61-65 70% | 61-65 | 70% |
Coca-Cola Bottling Consolidated Customer Loyalty Score by Usage
Coca-Cola Bottling Consolidated's Customer Loyalty score was rated the highest by customers who have used Coca-Cola Bottling Consolidated's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Coca-Cola Bottling Consolidated Customer Loyalty vs. Competitors
Compared to its competitors, Coca-Cola Bottling Consolidated's Customer Loyalty score is rated right above PepsiCo, and is preceded by Minute Maid.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Coca-Cola Icecek | 100% |
| Spadel | 100% |
| Minute Maid | 100% |
| Coca-Cola Bottling Consolidated | 88% |
| PepsiCo | 82% |
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Coca-Cola Bottling Consolidated Product Quality
3.9/5
Coca-Cola Bottling Consolidated has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Coca-Cola Bottling Consolidated Product Information
Coca-Cola Bottling Consolidated’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Quick Insights into Coca-Cola Bottling Consolidated Product Quality
Coca-Cola Bottling Consolidated's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used Coca-Cola Bottling Consolidated's products/services for Less than 1 Year.
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Ranked Coca-Cola Bottling Consolidated Product Quality the Highest
Ranked Coca-Cola Bottling Consolidated Product Quality the Lowest
Coca-Cola Bottling Consolidated Product Quality Score by Gender
Coca-Cola Bottling Consolidated's Product Quality score was rated 4 by both Female and Male customers on Comparably.
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Male
4/5
Female
4/5
Coca-Cola Bottling Consolidated Product Quality Score by Ethnicity
Coca-Cola Bottling Consolidated's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
African American/Black 4.6 | African American/Black | 4.6 |
Other 4 | Other | 4 |
Coca-Cola Bottling Consolidated Product Quality Score by Age
Coca-Cola Bottling Consolidated's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4.7 | 26-30 | 4.7 |
61-65 4.1 | 61-65 | 4.1 |
Coca-Cola Bottling Consolidated Product Quality Score by Usage
Coca-Cola Bottling Consolidated's Product Quality score was rated the highest by customers who have used Coca-Cola Bottling Consolidated's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Coca-Cola Bottling Consolidated Product Quality vs. Competitors
Compared to its competitors, Coca-Cola Bottling Consolidated's Product Quality score is rated right above Coca-Cola Icecek, and is preceded by Minute Maid.
| COMPANY | Product Quality Score | |
|---|---|---|
| Spadel | 5/5 |
| PepsiCo | 4/5 |
| Minute Maid | 4/5 |
| Coca-Cola Bottling Consolidated | 3.9/5 |
| Coca-Cola Icecek | 3.2/5 |
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Coca-Cola Bottling Consolidated Pricing
Coca-Cola Bottling Consolidated ROI & Value For Money
3.7/5
Coca-Cola Bottling Consolidated has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Coca-Cola Bottling Consolidated ROI
Coca-Cola Bottling Consolidated's ROI score was rated highest by customers ages 26-30, and rated lowest by customers ages 61-65.
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Ranked Coca-Cola Bottling Consolidated ROI the Highest
Ranked Coca-Cola Bottling Consolidated ROI the Lowest
Coca-Cola Bottling Consolidated ROI Score by Gender
Male customers rated Coca-Cola Bottling Consolidated's ROI score 0.3 stars higher than Female customers.
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Male
3.7/5
Female
3.4/5
Coca-Cola Bottling Consolidated ROI Score by Ethnicity
Coca-Cola Bottling Consolidated's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 4 | African American/Black | 4 |
Other 4.2 | Other | 4.2 |
Coca-Cola Bottling Consolidated ROI Score by Age
Coca-Cola Bottling Consolidated's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.7 | 26-30 | 4.7 |
61-65 3 | 61-65 | 3 |
Coca-Cola Bottling Consolidated ROI Score by Usage
Coca-Cola Bottling Consolidated's ROI score was rated the highest by customers who have used Coca-Cola Bottling Consolidated's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Coca-Cola Bottling Consolidated Pricing vs. Competitors
Compared to its competitors, Coca-Cola Bottling Consolidated's ROI score is rated right above Minute Maid, and is preceded by PepsiCo.
| COMPANY | Pricing Score | |
|---|---|---|
| Spadel | 4.5/5 |
| Coca-Cola Icecek | 4.2/5 |
| PepsiCo | 3.8/5 |
| Coca-Cola Bottling Consolidated | 3.7/5 |
| Minute Maid | 3.5/5 |
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Coca-Cola Bottling Consolidated Customer Satisfaction (CSAT)
Coca-Cola Bottling Consolidated Customer Satisfaction (CSAT) Score
71 / 100
Coca-Cola Bottling Consolidated has an overall Customer Satisfaction score of 71 rated by its users and customers.
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Very Satisfied
50%
Satisfied
21%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
5%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Coca-Cola Bottling Consolidated Customer Satisfaction
Coca-Cola Bottling Consolidated's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 61-65.
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Ranked Coca-Cola Bottling Consolidated Customer Satisfaction the Highest
Ranked Coca-Cola Bottling Consolidated Customer Satisfaction the Lowest
Coca-Cola Bottling Consolidated Customer Satisfaction Score by Gender
Female customers rated Coca-Cola Bottling Consolidated's Customer Satisfaction score 28 points higher than Male customers.
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55 / 100
MaleVery Satisfied | 37% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 27% | |
Dissatisfied | 0% | |
Very Dissatisfied | 18% |
83 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
Coca-Cola Bottling Consolidated Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Coca-Cola Bottling Consolidated's Customer Satisfaction (CSAT) score was rated 71% according to Caucasian users and customers.
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71 / 100
Very Satisfied
57%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
29%
CSAT according to Other
Coca-Cola Bottling Consolidated's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
17%
Coca-Cola Bottling Consolidated Customer Satisfaction Score by Age
Coca-Cola Bottling Consolidated's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 34% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 61-65 | 34% |
Coca-Cola Bottling Consolidated Customer Satisfaction Score by Usage
Coca-Cola Bottling Consolidated's Customer Satisfaction score was rated the highest by customers who have used Coca-Cola Bottling Consolidated's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Coca-Cola Bottling Consolidated Customer Satisfaction vs. Competitors
Compared to its competitors, Coca-Cola Bottling Consolidated's Customer Satisfaction score is rated right above Spadel, and is preceded by PepsiCo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Coca-Cola Icecek | 100% |
| Minute Maid | 100% |
| PepsiCo | 79% |
| Coca-Cola Bottling Consolidated | 71% |
| Spadel | 0% |
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Coca-Cola Bottling Consolidated Customer Service
3.8/5
Coca-Cola Bottling Consolidated has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Coca-Cola Bottling Consolidated's Customer Service
Website
http://www.cokeconsolidated.com
Quick Insights into Coca-Cola Bottling Consolidated Customer Service
Coca-Cola Bottling Consolidated's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used Coca-Cola Bottling Consolidated's products/services for Less than 1 Year.
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Ranked Coca-Cola Bottling Consolidated Customer Service the Highest
Ranked Coca-Cola Bottling Consolidated Customer Service the Lowest
Coca-Cola Bottling Consolidated Customer Service Score by Gender
Male customers rated Coca-Cola Bottling Consolidated's Customer Service score 0.6 stars higher than Female customers.
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Male
3.9/5
Female
3.3/5
Coca-Cola Bottling Consolidated Customer Service Score by Ethnicity
Coca-Cola Bottling Consolidated's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 4.5 | African American/Black | 4.5 |
Other 4.1 | Other | 4.1 |
Coca-Cola Bottling Consolidated Customer Service Score by Age
Coca-Cola Bottling Consolidated's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.9 | 26-30 | 4.9 |
61-65 3.6 | 61-65 | 3.6 |
Coca-Cola Bottling Consolidated Customer Service Score by Usage
Coca-Cola Bottling Consolidated's Customer Service score was rated the highest by customers who have used Coca-Cola Bottling Consolidated's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Coca-Cola Bottling Consolidated Customer Service vs. Competitors
Compared to its competitors, Coca-Cola Bottling Consolidated's Customer Service score is rated right above Minute Maid, and is preceded by PepsiCo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Coca-Cola Icecek | 4.7/5 |
| PepsiCo | 3.8/5 |
| Coca-Cola Bottling Consolidated | 3.8/5 |
| Minute Maid | 3.5/5 |
| Spadel | 2.5/5 |
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Coca-Cola Bottling Consolidated as an Employer
2.9/5
Coca-Cola Bottling Consolidated has a 2.9/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Coca-Cola Bottling Consolidated
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Coca-Cola Bottling Consolidated scored a 30 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Coca-Cola Bottling Consolidated would recommend the brand to a friend. ENPS measures how likely Coca-Cola Bottling Consolidated employees would recommend working at Coca-Cola Bottling Consolidated to a friend.
Net Promoter Score
30
NPS Score
| 59% | Promoters |
|---|---|
| 12% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 31% | Promoters |
|---|---|
| 22% | Passive |
| 47% | Detractors |
