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NPS
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Minute Maid
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About Minute Maid's Brand
Product line of beverages Among its major competitors, Minute Maid is ranked in 3rd place for NPS while The Coca-Cola Company is 1st, and Tropicana Beverage Group is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Minute Maid Ranking
- #3 / 4 of its competitors
Minute Maid NPS
Minute Maid's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Minute Maid's customers would recommend using the product based on a scale of -100 to 100.
Minute Maid Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Minute Maid NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 0 | Feb 2023 | 0 |
How Other Brands Compare
Minute Maid is ranked third for NPS among its competitors. The Coca-Cola Company and Tropicana Beverage Group come in first and second, with Encyclopedia coming in at #4.
Minute Maid |  The Coca-Cola Company |  Tropicana Beverage Group |  Encyclopedia | |
| Global Ranking | #- | #55 | #- | #- |
| NPS | 0 | 39 | 0 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $215.34B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Minute Maid NPS vs. Competitors
Compared to its competitors, Minute Maid's NPS is rated right below Tropicana Beverage Group.
| COMPANY | NPS Score | |
|---|---|---|
| The Coca-Cola Company | 39 |
| Tropicana Beverage Group | 0 |
| Minute Maid | 0 |
Minute Maid Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Minute Maid users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Minute Maid Customer Loyalty vs. Competitors
Compared to its competitors, Minute Maid's Customer Loyalty score is rated right above The Coca-Cola Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Minute Maid | 100% |
| The Coca-Cola Company | 85% |
| Tropicana Beverage Group | 55% |
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Minute Maid Product Quality
4/5
Minute Maid has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Minute Maid Product Information
Minute Maid’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.minutemaid.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Food and Beverages
Minute Maid Product Quality vs. Competitors
Compared to its competitors, Minute Maid's Product Quality score is rated right above Tropicana Beverage Group, and is preceded by The Coca-Cola Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| The Coca-Cola Company | 4.2/5 |
| Minute Maid | 4/5 |
| Tropicana Beverage Group | 3.7/5 |
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Minute Maid Pricing
Minute Maid ROI & Value For Money
3.5/5
Minute Maid has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Minute Maid Pricing vs. Competitors
Compared to its competitors, Minute Maid's ROI score is rated right above Tropicana Beverage Group, and is preceded by The Coca-Cola Company.
| COMPANY | Pricing Score | |
|---|---|---|
| The Coca-Cola Company | 3.9/5 |
| Minute Maid | 3.5/5 |
| Tropicana Beverage Group | 2.7/5 |
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Minute Maid Customer Satisfaction (CSAT)
Minute Maid Customer Satisfaction (CSAT) Score
100 / 100
Minute Maid has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Minute Maid Customer Satisfaction vs. Competitors
Compared to its competitors, Minute Maid's Customer Satisfaction score is rated right above The Coca-Cola Company, and is preceded by Tropicana Beverage Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tropicana Beverage Group | 100% |
| Minute Maid | 100% |
| The Coca-Cola Company | 87% |
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Minute Maid Customer Service
3.5/5
Minute Maid has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Minute Maid's Customer Service
Address
2150 Town Square Place, Sugar Land, TX 77479
Website
http://www.minutemaid.com
Phone Number
(281)302-4800
Minute Maid Customer Service vs. Competitors
Compared to its competitors, Minute Maid's Customer Service score is rated right above Tropicana Beverage Group, and is preceded by The Coca-Cola Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Coca-Cola Company | 4/5 |
| Minute Maid | 3.5/5 |
| Tropicana Beverage Group | 3/5 |
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Consumer vs. Employees
Minute Maid scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Minute Maid would recommend the brand to a friend. ENPS measures how likely Minute Maid employees would recommend working at Minute Maid to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
