-100
NPS
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Coffee Holding
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About Coffee Holding's Brand
Coffee Holding is a leading integrated wholesale coffee roaster and dealer in the United States. Among its major competitors, Coffee Holding is ranked in 4th place for NPS while Rich Products Corporation is 1st, and Coca-Cola Enterprises is 2nd.Their current market cap is $9.36M
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Coffee Holding Ranking
- #4 / 4 of its competitors
Coffee Holding NPS
Coffee Holding's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Coffee Holding's customers would recommend using the product based on a scale of -100 to 100.
Coffee Holding Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Coffee Holding NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
How Other Brands Compare
Coffee Holding is ranked #4 for NPS among its competitors. Rich Products Corporation and Coca-Cola Enterprises come in first and second, with Keurig Green Mountain coming in at third. Among those competitors, it is the lowest valued company.
Coffee Holding |  Coca-Cola Enterprises |  Rich Products Corporation |  Keurig Green Mountain | |
| Global Ranking | #- | #850 | #- | #- |
| NPS | -100 | 34 | 56 | 0 |
| Valuation Updated every 24 hours for public companies | $9.36M | - | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coffee Holding NPS vs. Competitors
Compared to its competitors, Coffee Holding's NPS is rated right below Keurig Green Mountain.
| COMPANY | NPS Score | |
|---|---|---|
| Rich Products Corporation | 56 |
| Coca-Cola Enterprises | 34 |
| Keurig Green Mountain | 0 |
| Coffee Holding | -100 |
Coffee Holding Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Coffee Holding users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Coffee Holding Customer Loyalty vs. Competitors
Compared to its competitors, Coffee Holding's Customer Loyalty score is rated right above Rich Products Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Coffee Holding | 100% |
| Rich Products Corporation | 91% |
| Coca-Cola Enterprises | 81% |
| Keurig Green Mountain | 74% |
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Coffee Holding Product Quality
1.5/5
Coffee Holding has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Coffee Holding Product Information
Coffee Holding’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Travel
Coffee Holding Product Quality vs. Competitors
Compared to its competitors, Coffee Holding's Product Quality score is rated right below Keurig Green Mountain.
| COMPANY | Product Quality Score | |
|---|---|---|
| Coca-Cola Enterprises | 4.1/5 |
| Rich Products Corporation | 3.6/5 |
| Keurig Green Mountain | 3.4/5 |
| Coffee Holding | 1.5/5 |
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Coffee Holding Pricing
Coffee Holding ROI & Value For Money
1.5/5
Coffee Holding has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Coffee Holding Pricing vs. Competitors
Compared to its competitors, Coffee Holding's ROI score is rated right below Keurig Green Mountain.
| COMPANY | Pricing Score | |
|---|---|---|
| Rich Products Corporation | 3.9/5 |
| Coca-Cola Enterprises | 3.9/5 |
| Keurig Green Mountain | 3.1/5 |
| Coffee Holding | 1.5/5 |
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Coffee Holding Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Coffee Holding Customer Satisfaction vs. Competitors
Compared to its competitors, Coffee Holding's Customer Satisfaction score is rated right below Keurig Green Mountain.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Coca-Cola Enterprises | 85% |
| Rich Products Corporation | 71% |
| Keurig Green Mountain | 53% |
| Coffee Holding | 0% |
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Coffee Holding Customer Service
1.5/5
Coffee Holding has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Coffee Holding's Customer Service
Address
3475 Victory Blvd, Staten Island, NY
Website
http://www.coffeeholding.com/
Coffee Holding Customer Service vs. Competitors
Compared to its competitors, Coffee Holding's Customer Service score is rated right below Keurig Green Mountain.
| COMPANY | Customer Service Score | |
|---|---|---|
| Coca-Cola Enterprises | 3.9/5 |
| Rich Products Corporation | 3.8/5 |
| Keurig Green Mountain | 3.1/5 |
| Coffee Holding | 1.5/5 |
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Consumer vs. Employees
Coffee Holding scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Coffee Holding would recommend the brand to a friend. ENPS measures how likely Coffee Holding employees would recommend working at Coffee Holding to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
