20
NPS
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Cognex Corporation
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About Cognex Corporation's Brand
Among its major competitors, Cognex Corporation is ranked in 3rd place for NPS while Datalogic is 1st, and Rockwell Automation is 2nd.Their current market cap is $15.39B
Brand at a Glance
83%
Customer Loyalty
3.3/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Cognex Corporation Ranking
- #3 / 3 of its competitors
Cognex Corporation NPS
Cognex Corporation's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Cognex Corporation's customers would recommend using the product based on a scale of -100 to 100.
Cognex Corporation Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Cognex Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Oct 2022 0 | Oct 2022 | 0 |
Jan 2023 33 | Jan 2023 | 33 |
Feb 2023 0 | Feb 2023 | 0 |
Feb 2024 20 | Feb 2024 | 20 |
How Other Brands Compare
Cognex Corporation is ranked third for NPS among its competitors. Datalogic and Rockwell Automation come in first and second. Among those competitors, it is the second most valued company behind Rockwell Automation.
Cognex Corporation |  Rockwell Automation |  Datalogic | |
| Global Ranking | #- | #520 | #- |
| NPS | 20 | 21 | 26 |
| Valuation Updated every 24 hours for public companies | $15.39B | $30.54B | $1.21B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cognex Corporation NPS vs. Competitors
Compared to its competitors, Cognex Corporation's NPS is rated right below Rockwell Automation.
| COMPANY | NPS Score | |
|---|---|---|
| Datalogic | 26 |
| Rockwell Automation | 21 |
| Cognex Corporation | 20 |
Cognex Corporation Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Cognex Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cognex Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Cognex Corporation's Customer Loyalty score is rated right below Datalogic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Rockwell Automation | 86% |
| Datalogic | 84% |
| Cognex Corporation | 83% |
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Cognex Corporation Product Quality
3.3/5
Cognex Corporation has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Cognex Corporation Product Information
Cognex Corporation’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.cognex.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
SaaS
Manufacturing
Cognex Corporation Product Quality vs. Competitors
Compared to its competitors, Cognex Corporation's Product Quality score is rated right below Rockwell Automation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Datalogic | 4/5 |
| Rockwell Automation | 4/5 |
| Cognex Corporation | 3.3/5 |
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Cognex Corporation Pricing
Cognex Corporation ROI & Value For Money
3.5/5
Cognex Corporation has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Cognex Corporation Pricing vs. Competitors
Compared to its competitors, Cognex Corporation's ROI score is rated right below Rockwell Automation.
| COMPANY | Pricing Score | |
|---|---|---|
| Datalogic | 4/5 |
| Rockwell Automation | 3.8/5 |
| Cognex Corporation | 3.5/5 |
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Cognex Corporation Customer Satisfaction (CSAT)
Cognex Corporation Customer Satisfaction (CSAT) Score
33 / 100
Cognex Corporation has an overall Customer Satisfaction score of 33 rated by its users and customers.
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Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cognex Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Cognex Corporation's Customer Satisfaction score is rated right below Rockwell Automation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Datalogic | 78% |
| Rockwell Automation | 67% |
| Cognex Corporation | 33% |
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Cognex Corporation Customer Service
3.5/5
Cognex Corporation has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Cognex Corporation's Customer Service
Website
http://www.cognex.com
Cognex Corporation Customer Service vs. Competitors
Compared to its competitors, Cognex Corporation's Customer Service score is rated right below Rockwell Automation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Datalogic | 3.7/5 |
| Rockwell Automation | 3.7/5 |
| Cognex Corporation | 3.5/5 |
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Cognex Corporation as an Employer
4.3/5
Cognex Corporation has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Cognex Corporation scored a 20 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Cognex Corporation would recommend the brand to a friend. ENPS measures how likely Cognex Corporation employees would recommend working at Cognex Corporation to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 50% | Promoters |
|---|---|
| 23% | Passive |
| 27% | Detractors |
