26
NPS
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Datalogic
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About Datalogic's Brand
Datalogic is a global technology leader in the Automatic Data Capture and Industrial Automation markets. Among its major competitors, Datalogic is ranked in 2nd place for NPS while FieldAware is 1st, and Zebra Technologies is 3rd.Their current valuation is $1.21B
Brand at a Glance
84%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
Datalogic Ranking
- #1 / 4 of its competitors
Datalogic NPS
Datalogic's Net Promoter Score (NPS) is a 26 with 48% Promoters, 30% Passives, and 22% Detractors. Net Promoter Score tracks whether Datalogic's customers would recommend using the product based on a scale of -100 to 100.
Datalogic Overall NPS
| 48% | Promoters |
|---|---|
| 30% | Passives |
| 22% | Detractors |
Datalogic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 45 | Nov 2022 | 45 |
Dec 2022 30 | Dec 2022 | 30 |
Jan 2023 36 | Jan 2023 | 36 |
Mar 2023 25 | Mar 2023 | 25 |
Apr 2023 24 | Apr 2023 | 24 |
Jun 2023 11 | Jun 2023 | 11 |
Jul 2023 15 | Jul 2023 | 15 |
Sep 2023 18 | Sep 2023 | 18 |
Dec 2023 23 | Dec 2023 | 23 |
Jan 2024 20 | Jan 2024 | 20 |
Jul 2024 23 | Jul 2024 | 23 |
Sep 2024 26 | Sep 2024 | 26 |
How Other Brands Compare
Datalogic is ranked first for NPS among its competitors. Zebra Technologies and Honeywell come in second and third, with NCR Corporation coming in at #4. Among those competitors, it is the lowest valued company behind Honeywell.
Datalogic |  Honeywell |  NCR Corporation |  Zebra Technologies | |
| Global Ranking | #- | #179 | #390 | #- |
| NPS | 26 | 9 | 4 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $1.21B | $141.58B | $4.47B | $26.31B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Datalogic NPS by Gender
Datalogic's NPS was rated 57 by Male customers on Comparably.
Male
57
Datalogic's NPS was rated 57 by Male customers on Comparably.
57%
Promoters
43%
Passives
0%
Detractors
Female
N/A
Datalogic's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Datalogic NPS by Ethnicity
Datalogic's NPS was rated -33 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
Datalogic NPS by Usage
Datalogic's NPS was rated the highest by customers who have used Datalogic's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years 100 | Over 10 Years | 100 |
Datalogic NPS vs. Competitors
Compared to its competitors, Datalogic's NPS is rated right above Zebra Technologies, and is preceded by FieldAware.
| COMPANY | NPS Score | |
|---|---|---|
 | FieldAware | 31 |
| Datalogic | 26 |
| Zebra Technologies | 25 |
 | Cognex | 14 |
 | Brady Corporation | 10 |
| Honeywell | 9 |
| NCR Corporation | 4 |
 | ipDatatel | N/A |
 | SICK USA | N/A |
Datalogic Customer Reviews
Out of the 2 Datalogic customer reviews 2 were positive and 0 were constructive. Datalogic customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Datalogic Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Datalogic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Datalogic Customer Loyalty Score by Gender
Datalogic's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Datalogic Customer Loyalty Score by Ethnicity
Datalogic's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Datalogic Customer Loyalty Score by Usage
Datalogic's Customer Loyalty score was rated the highest by customers who have used Datalogic's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Datalogic Customer Loyalty vs. Competitors
Compared to its competitors, Datalogic's Customer Loyalty score is rated right above Zebra Technologies.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Datalogic | 84% |
| Zebra Technologies | 79% |
| NCR Corporation | 77% |
| Honeywell | 73% |
| Cognex | 72% |
| Brady Corporation | 68% |
| FieldAware | N/A |
| ipDatatel | N/A |
| SICK USA | N/A |
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Datalogic Product Quality
4/5
Datalogic has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Datalogic Product Information
Datalogic’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.datalogic.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AI, Big Data and Analytics
Hardware and Devices
Manufacturing
Quick Insights into Datalogic Product Quality
Datalogic's Product Quality score was rated highest by customers who have used Datalogic's products/services for Over 10 Years, and rated lowest by customers who have used Datalogic's products/services for 5 to 10 Years.
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Ranked Datalogic Product Quality the Highest
Ranked Datalogic Product Quality the Lowest
Datalogic Product Quality Score by Gender
Datalogic's Product Quality score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Datalogic Product Quality Score by Ethnicity
Datalogic's Product Quality score was rated 2.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Datalogic Product Quality Score by Usage
Datalogic's Product Quality score was rated the highest by customers who have used Datalogic's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Datalogic Product Quality vs. Competitors
Compared to its competitors, Datalogic's Product Quality score is rated right above Honeywell, and is preceded by Zebra Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cognex | 4.1/5 |
| Zebra Technologies | 4/5 |
| Datalogic | 4/5 |
| Honeywell | 3.6/5 |
| NCR Corporation | 3.5/5 |
| Brady Corporation | 3.5/5 |
| FieldAware | 3.4/5 |
| ipDatatel | N/A |
| SICK USA | N/A |
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Datalogic Pricing
Datalogic ROI & Value For Money
4/5
Datalogic has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Datalogic ROI
Datalogic's ROI score was rated highest by customers who have used Datalogic's products/services for Over 10 Years, and rated lowest by customers who have used Datalogic's products/services for 5 to 10 Years.
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Ranked Datalogic ROI the Highest
Ranked Datalogic ROI the Lowest
Datalogic ROI Score by Gender
Datalogic's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Datalogic ROI Score by Ethnicity
Datalogic's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Datalogic ROI Score by Usage
Datalogic's ROI score was rated the highest by customers who have used Datalogic's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Datalogic Pricing vs. Competitors
Compared to its competitors, Datalogic's ROI score is rated right above Zebra Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| Datalogic | 4/5 |
| Zebra Technologies | 3.9/5 |
| Cognex | 3.8/5 |
| Brady Corporation | 3.6/5 |
| Honeywell | 3.5/5 |
| NCR Corporation | 3.4/5 |
| FieldAware | 3.1/5 |
| ipDatatel | N/A |
| SICK USA | N/A |
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Datalogic Customer Satisfaction (CSAT)
Datalogic Customer Satisfaction (CSAT) Score
78 / 100
Datalogic has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
44%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Datalogic Customer Satisfaction
Datalogic's Customer Satisfaction score was rated highest by Male customers.
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Ranked Datalogic Customer Satisfaction the Highest
Datalogic Customer Satisfaction Score by Gender
Datalogic's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Datalogic Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Datalogic's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Datalogic Customer Satisfaction vs. Competitors
Compared to its competitors, Datalogic's Customer Satisfaction score is rated right above Zebra Technologies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Datalogic | 78% |
| Zebra Technologies | 76% |
| Cognex | 65% |
| Honeywell | 64% |
| Brady Corporation | 59% |
| NCR Corporation | 54% |
| FieldAware | 0% |
| ipDatatel | 0% |
| SICK USA | 0% |
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Datalogic Customer Service
3.7/5
Datalogic has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Datalogic's Customer Service
Address
959 Terry St, 97402
Website
http://www.datalogic.com
Phone Number
(541) 683-5700
Quick Insights into Datalogic Customer Service
Datalogic's Customer Service score was rated highest by customers who have used Datalogic's products/services for Over 10 Years, and rated lowest by customers who have used Datalogic's products/services for 5 to 10 Years.
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Ranked Datalogic Customer Service the Highest
Ranked Datalogic Customer Service the Lowest
Datalogic Customer Service Score by Gender
Datalogic's Customer Service score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Datalogic Customer Service Score by Ethnicity
Datalogic's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Datalogic Customer Service Score by Usage
Datalogic's Customer Service score was rated the highest by customers who have used Datalogic's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Datalogic Customer Service vs. Competitors
Compared to its competitors, Datalogic's Customer Service score is rated right above Brady Corporation, and is preceded by FieldAware.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cognex | 4/5 |
| Zebra Technologies | 3.9/5 |
| FieldAware | 3.7/5 |
| Datalogic | 3.7/5 |
| Brady Corporation | 3.6/5 |
| Honeywell | 3.5/5 |
| NCR Corporation | 3.4/5 |
| ipDatatel | N/A |
| SICK USA | N/A |
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Datalogic as an Employer
2.6/5
Datalogic has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Datalogic scored a 26 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Datalogic would recommend the brand to a friend. ENPS measures how likely Datalogic employees would recommend working at Datalogic to a friend.
Net Promoter Score
26
NPS Score
| 48% | Promoters |
|---|---|
| 30% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 23% | Promoters |
|---|---|
| 22% | Passive |
| 55% | Detractors |
