34
NPS
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Colt Technology Services
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About Colt Technology Services' Brand
Provider of communication and info technology service. The company provides network, data center, voice and managed cloud services. Among its major competitors, Colt Technology Services is ranked in 1st place for NPS while Computacenter is 2nd, and Equinix is 3rd.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Colt Technology Services Ranking
- #1 / 4 of its competitors
Colt Technology Services NPS
Colt Technology Services's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Colt Technology Services's customers would recommend using the product based on a scale of -100 to 100.
Colt Technology Services Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Colt Technology Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Nov 2023 0 | Nov 2023 | 0 |
Apr 2024 33 | Apr 2024 | 33 |
How Other Brands Compare
Colt Technology Services is ranked first for NPS among its competitors. Computacenter and Equinix come in second and third, with Fidelity Investments coming in at #4.
Colt Technology Services |  Fidelity Investments |  Equinix |  Computacenter | |
| Global Ranking | #- | #162 | #613 | #- |
| NPS | 34 | 8 | 30 | 32 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $11.88B | $60.54B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Colt Technology Services NPS vs. Competitors
Compared to its competitors, Colt Technology Services's NPS is rated right above Computacenter.
| COMPANY | NPS Score | |
|---|---|---|
| Colt Technology Services | 34 |
| Computacenter | 32 |
| Equinix | 30 |
| Fidelity Investments | 8 |
Colt Technology Services Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Colt Technology Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Colt Technology Services Customer Loyalty vs. Competitors
Compared to its competitors, Colt Technology Services's Customer Loyalty score is rated right below Computacenter.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fidelity Investments | 83% |
| Equinix | 80% |
| Computacenter | 66% |
| Colt Technology Services | 55% |
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Colt Technology Services Product Quality
2.7/5
Colt Technology Services has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Colt Technology Services Product Information
Colt Technology Services’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- www.colt.net
- Company Size
- 5,001-10,000 Employees
Colt Technology Services Product Quality vs. Competitors
Compared to its competitors, Colt Technology Services's Product Quality score is rated right below Fidelity Investments.
| COMPANY | Product Quality Score | |
|---|---|---|
| Equinix | 4.1/5 |
| Computacenter | 3.4/5 |
| Fidelity Investments | 3.4/5 |
| Colt Technology Services | 2.7/5 |
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Colt Technology Services Pricing
Colt Technology Services ROI & Value For Money
2.7/5
Colt Technology Services has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Colt Technology Services Pricing vs. Competitors
Compared to its competitors, Colt Technology Services's ROI score is rated right below Fidelity Investments.
| COMPANY | Pricing Score | |
|---|---|---|
| Equinix | 4/5 |
| Computacenter | 3.6/5 |
| Fidelity Investments | 3.4/5 |
| Colt Technology Services | 2.7/5 |
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Colt Technology Services Customer Satisfaction (CSAT)
Colt Technology Services Customer Satisfaction (CSAT) Score
50 / 100
Colt Technology Services has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Colt Technology Services Customer Satisfaction vs. Competitors
Compared to its competitors, Colt Technology Services's Customer Satisfaction score is rated right below Fidelity Investments.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Equinix | 79% |
| Computacenter | 59% |
| Fidelity Investments | 58% |
| Colt Technology Services | 50% |
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Colt Technology Services Customer Service
2.7/5
Colt Technology Services has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Colt Technology Services's Customer Service
Address
Colt House, London, EC2A 3EH Bahamas
Website
www.colt.net
Phone Number
7
Colt Technology Services Customer Service vs. Competitors
Compared to its competitors, Colt Technology Services's Customer Service score is rated right below Fidelity Investments.
| COMPANY | Customer Service Score | |
|---|---|---|
| Equinix | 4.1/5 |
| Computacenter | 3.8/5 |
| Fidelity Investments | 3.3/5 |
| Colt Technology Services | 2.7/5 |
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Consumer vs. Employees
Colt Technology Services scored a 34 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Colt Technology Services would recommend the brand to a friend. ENPS measures how likely Colt Technology Services employees would recommend working at Colt Technology Services to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
