-73
NPS
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Comporium
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About Comporium's Brand
Comporium is a diversified communications company providing a Quintuple Play of five services -- voice, video, data, wireless and security Among its major competitors, Comporium is ranked in 3rd place for NPS while AT&T is 1st, and Duke Energy Corporation is 2nd.
Brand at a Glance
79%
Customer Loyalty
2/5
Product Quality
1.8/5
Pricing
2.1/5
Customer Service
Comporium Ranking
- #3 / 4 of its competitors
Comporium NPS
Comporium's Net Promoter Score (NPS) is a -73 with 11% Promoters, 5% Passives, and 84% Detractors. Net Promoter Score tracks whether Comporium's customers would recommend using the product based on a scale of -100 to 100.
Comporium Overall NPS
| 11% | Promoters |
|---|---|
| 5% | Passives |
| 84% | Detractors |
Comporium NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -71 | Dec 2022 | -71 |
Feb 2023 -75 | Feb 2023 | -75 |
Mar 2023 -77 | Mar 2023 | -77 |
Apr 2023 -60 | Apr 2023 | -60 |
May 2023 -63 | May 2023 | -63 |
Jun 2023 -67 | Jun 2023 | -67 |
Dec 2023 -71 | Dec 2023 | -71 |
Jan 2024 -73 | Jan 2024 | -73 |
Feb 2024 -75 | Feb 2024 | -75 |
Jul 2024 -72 | Jul 2024 | -72 |
Oct 2024 -72 | Oct 2024 | -72 |
Jan 2025 -74 | Jan 2025 | -74 |
How Other Brands Compare
Comporium is ranked third for NPS among its competitors. AT&T and Duke Energy Corporation come in first and second, with CHARTER COMMUNICATIONS, INC. coming in at #4.
Comporium |  Duke Energy Corporation |  AT&T |  CHARTER COMMUNICATIONS, INC. | |
| Global Ranking | #- | #338 | #- | #- |
| NPS | -73 | -21 | -18 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $75.41B | $217.30B | $131.01B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Comporium NPS by Gender
Comporium's NPS was rated -76 by Male customers on Comparably.
Male
-76
Comporium's NPS was rated -76 by Male customers on Comparably.
12%
Promoters
0%
Passives
88%
Detractors
Female
N/A
Comporium's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Comporium NPS by Ethnicity
Comporium's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Comporium NPS by Age
Comporium's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Comporium NPS by Usage
Comporium's NPS was rated -83 points by customers who have used Comporium's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -83 | Over 10 Years | -83 |
Comporium NPS vs. Competitors
Compared to its competitors, Comporium's NPS is rated right below Duke Energy Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| CHARTER COMMUNICATIONS, INC. | N/A |
 | DTV | N/A |
| AT&T | -18 |
| Duke Energy Corporation | -21 |
| Comporium | -73 |
Comporium Customer Reviews
Out of the 3 Comporium customer reviews 0 were positive and 3 were constructive. Comporium customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Comporium Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Comporium users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Comporium Customer Loyalty Score by Gender
Comporium's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Comporium Customer Loyalty Score by Ethnicity
Comporium's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Comporium.
70
out of 100
Caucasian
Comporium Customer Loyalty Score by Age
Comporium's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 70% | 46-50 | 70% |
66+ 78% | 66+ | 78% |
Comporium Customer Loyalty Score by Usage
Comporium's Customer Loyalty score was rated 70% by customers who have used Comporium's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Comporium Customer Loyalty Score by Industry
Comporium's Customer Loyalty score was rated 70% by Tech industry customers.
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Comporium Customer Loyalty vs. Competitors
Compared to its competitors, Comporium's Customer Loyalty score is rated right above AT&T, and is preceded by Duke Energy Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Duke Energy Corporation | 82% |
| Comporium | 79% |
| AT&T | 77% |
| CHARTER COMMUNICATIONS, INC. | N/A |
| DTV | N/A |
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Comporium Product Quality
2/5
Comporium has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Comporium Product Information
Comporium’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Comporium's product the highest.
- Website
- http://www.comporium.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
SaaS
Sports & Entertainment
Quick Insights into Comporium Product Quality
Comporium's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers ages 66+.
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Ranked Comporium Product Quality the Highest
Ranked Comporium Product Quality the Lowest
Comporium Product Quality Score by Gender
Comporium's Product Quality score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Comporium Product Quality Score by Ethnicity
Comporium's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Comporium Product Quality Score by Age
Comporium's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2 | 46-50 | 2 |
66+ 1.5 | 66+ | 1.5 |
Comporium Product Quality Score by Usage
Comporium's Product Quality score was rated 1.6 stars by customers who have used Comporium's products/services for Over 10 Years.
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Comporium Product Quality Score by Industry
Comporium's Product Quality score was rated 2 stars by Tech industry customers.
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Comporium Product Quality vs. Competitors
Compared to its competitors, Comporium's Product Quality score is rated right above CHARTER COMMUNICATIONS, INC., and is preceded by AT&T.
| COMPANY | Product Quality Score | |
|---|---|---|
| Duke Energy Corporation | 2.9/5 |
| AT&T | 2.9/5 |
| Comporium | 2/5 |
| CHARTER COMMUNICATIONS, INC. | N/A |
| DTV | N/A |
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Comporium Pricing
Comporium ROI & Value For Money
1.8/5
Comporium has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Comporium Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Comporium ROI
Comporium's ROI score was rated highest by customers ages 46-50, and rated lowest by customers ages 66+.
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Ranked Comporium ROI the Highest
Ranked Comporium ROI the Lowest
Comporium ROI Score by Gender
Comporium's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Comporium ROI Score by Ethnicity
Comporium's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Comporium.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Comporium ROI Score by Age
Comporium's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2 | 46-50 | 2 |
66+ 1.5 | 66+ | 1.5 |
Comporium ROI Score by Usage
Comporium's ROI score was rated 1.5 stars by customers who have used Comporium's products/services for Over 10 Years.
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Comporium ROI Score by Industry
Comporium's ROI score was rated 2 stars by Tech industry customers.
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Comporium Pricing vs. Competitors
Compared to its competitors, Comporium's ROI score is rated right above CHARTER COMMUNICATIONS, INC., and is preceded by Duke Energy Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| AT&T | 2.7/5 |
| Duke Energy Corporation | 2.7/5 |
| Comporium | 1.8/5 |
| CHARTER COMMUNICATIONS, INC. | N/A |
| DTV | N/A |
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Comporium Customer Satisfaction (CSAT)
Comporium Customer Satisfaction (CSAT) Score
19 / 100
Comporium has an overall Customer Satisfaction score of 19 rated by its users and customers.
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Very Satisfied
13%
Satisfied
6%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
6%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Comporium Customer Satisfaction
Comporium's Customer Satisfaction score was rated highest by customers who have used Comporium's products/services for Over 10 Years.
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Ranked Comporium Customer Satisfaction the Highest
Comporium Customer Satisfaction Score by Gender
Comporium's Customer Satisfaction score was rated 14 by Male customers on Comparably.
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14 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 0% | |
Very Dissatisfied | 57% |
Comporium Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Comporium's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
60%
Comporium Customer Satisfaction Score by Age
Comporium's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Comporium Customer Satisfaction Score by Usage
Comporium's Customer Satisfaction score was rated 20 points by customers who have used Comporium's products/services for Over 10 Years.
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Comporium Customer Satisfaction vs. Competitors
Compared to its competitors, Comporium's Customer Satisfaction score is rated right above CHARTER COMMUNICATIONS, INC., and is preceded by AT&T.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Duke Energy Corporation | 47% |
| AT&T | 44% |
| Comporium | 19% |
| CHARTER COMMUNICATIONS, INC. | 0% |
| DTV | 0% |
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Comporium Customer Service
2.1/5
Comporium has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Comporium's Customer Service
Address
Rock Hill, SC
Website
http://www.comporium.com
Phone Number
(803)324-4030
Quick Insights into Comporium Customer Service
Comporium's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers ages 46-50.
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Ranked Comporium Customer Service the Highest
Ranked Comporium Customer Service the Lowest
Comporium Customer Service Score by Gender
Comporium's Customer Service score was rated 1.9 by Male customers on Comparably.
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Male
1.9/5
Female
N/A
Comporium Customer Service Score by Ethnicity
Comporium's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Comporium Customer Service Score by Age
Comporium's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.8 | 46-50 | 1.8 |
66+ 1.9 | 66+ | 1.9 |
Comporium Customer Service Score by Usage
Comporium's Customer Service score was rated 1.7 stars by customers who have used Comporium's products/services for Over 10 Years.
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Comporium Customer Service Score by Industry
Comporium's Customer Service score was rated 2 stars by Tech industry customers.
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Comporium Customer Service vs. Competitors
Compared to its competitors, Comporium's Customer Service score is rated right above CHARTER COMMUNICATIONS, INC., and is preceded by AT&T.
| COMPANY | Customer Service Score | |
|---|---|---|
| Duke Energy Corporation | 2.8/5 |
| AT&T | 2.6/5 |
| Comporium | 2.1/5 |
| CHARTER COMMUNICATIONS, INC. | N/A |
| DTV | N/A |
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Comporium as an Employer
2.9/5
Comporium has a 2.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Comporium scored a -73 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Comporium would recommend the brand to a friend. ENPS measures how likely Comporium employees would recommend working at Comporium to a friend.
Net Promoter Score
-73
NPS Score
| 11% | Promoters |
|---|---|
| 5% | Passive |
| 84% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 8% | Promoters |
|---|---|
| 17% | Passive |
| 75% | Detractors |
