-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Conforama
Marketing or Exec? Claim Your Free Account
About Conforama's Brand
Conforama is a major player in the home equipment in Europe. The brand is a multi specialist and offers its customers in the same store. Among its major competitors, Conforama is ranked in 3rd place for NPS while IKEA is 1st, and Groupe Fnac Darty is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Conforama Ranking
- #3 / 4 of its competitors
Conforama NPS
Conforama's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Conforama's customers would recommend using the product based on a scale of -100 to 100.
Conforama Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Conforama NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
How Other Brands Compare
Conforama is ranked third for NPS among its competitors. IKEA and Groupe Fnac Darty come in first and second, with But International coming in at #4.
Conforama |  IKEA |  Groupe Fnac Darty | But International | |
| Global Ranking | #- | #242 | #- | #- |
| NPS | -100 | 22 | -100 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Conforama NPS vs. Competitors
Compared to its competitors, Conforama's NPS is rated right below Groupe Fnac Darty.
| COMPANY | NPS Score | |
|---|---|---|
| IKEA | 22 |
| Groupe Fnac Darty | -100 |
| Conforama | -100 |
Conforama Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Conforama users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Conforama Customer Loyalty vs. Competitors
Compared to its competitors, Conforama's Customer Loyalty score is rated right below Groupe Fnac Darty.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| IKEA | 75% |
| Groupe Fnac Darty | 10% |
| Conforama | 10% |
Unlock Conforama Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Conforama Customer Loyalty vs. Competitors data and gain insights into your customers today.
Conforama Product Quality
2.5/5
Conforama has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Conforama's overall Product Quality score rated by its users and customers.
Conforama Product Information
Conforama’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Conforama Product Quality vs. Competitors
Compared to its competitors, Conforama's Product Quality score is rated right below Groupe Fnac Darty.
| COMPANY | Product Quality Score | |
|---|---|---|
| IKEA | 3.6/5 |
| Groupe Fnac Darty | 2.5/5 |
| Conforama | 2.5/5 |
Unlock Conforama Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Conforama Product Quality vs. Competitors data and gain insights into your customers today.
Conforama Pricing
Conforama ROI & Value For Money
1.5/5
Conforama has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Conforama's overall ROI score rated by its users and customers.
Conforama Pricing vs. Competitors
Compared to its competitors, Conforama's ROI score is rated right below Groupe Fnac Darty.
| COMPANY | Pricing Score | |
|---|---|---|
| IKEA | 3.6/5 |
| Groupe Fnac Darty | 3/5 |
| Conforama | 1.5/5 |
Unlock Conforama ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Conforama ROI vs. Competitors data and gain insights into your customers today.
Conforama Customer Satisfaction (CSAT)
Conforama Customer Satisfaction (CSAT) Score
100 / 100
Conforama has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Conforama Customer Satisfaction vs. Competitors
Compared to its competitors, Conforama's Customer Satisfaction score is rated right above IKEA.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Conforama | 100% |
| IKEA | 71% |
| Groupe Fnac Darty | 0% |
Unlock Conforama Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Conforama Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Conforama Customer Service
1.5/5
Conforama has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Conforama's overall Customer Service score rated by its users and customers.
About Conforama's Customer Service
Website
http://www.groupeconforama.fr/
Conforama Customer Service vs. Competitors
Compared to its competitors, Conforama's Customer Service score is rated right below Groupe Fnac Darty.
| COMPANY | Customer Service Score | |
|---|---|---|
| IKEA | 3.5/5 |
| Groupe Fnac Darty | 3/5 |
| Conforama | 1.5/5 |
Unlock Conforama Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Conforama Customer Service vs. Competitors data and gain insights into your customers today.
