100
NPS
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Consumer Financial Protection Bureau (CFPB)
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About Consumer Financial Protection Bureau (CFPB) Brand
Among its major competitors, Consumer Financial Protection Bureau (CFPB) is ranked in 1st place for NPS while FDIC is 2nd, and Fannie Mae is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Consumer Financial Protection Bureau (CFPB) Ranking
- #1 / 3 of its competitors
Consumer Financial Protection Bureau (CFPB) NPS
Consumer Financial Protection Bureau (CFPB)'s Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Consumer Financial Protection Bureau (CFPB)'s customers would recommend using the product based on a scale of -100 to 100.
Consumer Financial Protection Bureau (CFPB) Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Consumer Financial Protection Bureau (CFPB) NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2025 100 | Mar 2025 | 100 |
How Other Brands Compare
Consumer Financial Protection Bureau (CFPB) is ranked first for NPS among its competitors. FDIC and Fannie Mae come in second and third.
Consumer Financial Protection Bureau (CFPB) |  Fannie Mae |  FDIC | |
| Global Ranking | #- | #295 | #- |
| NPS | 100 | 28 | 71 |
| Valuation Updated every 24 hours for public companies | - | $2.36B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Consumer Financial Protection Bureau (CFPB) NPS vs. Competitors
Compared to its competitors, Consumer Financial Protection Bureau (CFPB)'s NPS is rated right above FDIC.
| COMPANY | NPS Score | |
|---|---|---|
| Consumer Financial Protection Bureau (CFPB) | 100 |
| FDIC | 71 |
| Fannie Mae | 28 |
Consumer Financial Protection Bureau (CFPB) Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Consumer Financial Protection Bureau (CFPB) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Consumer Financial Protection Bureau (CFPB) Customer Loyalty vs. Competitors
Compared to its competitors, Consumer Financial Protection Bureau (CFPB)'s Customer Loyalty score is rated right above Fannie Mae.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Consumer Financial Protection Bureau (CFPB) | 100% |
| Fannie Mae | 82% |
| FDIC | 73% |
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Consumer Financial Protection Bureau (CFPB) Product Quality
5/5
Consumer Financial Protection Bureau (CFPB) has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Consumer Financial Protection Bureau (CFPB) Product Information
Consumer Financial Protection Bureau (CFPB)’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Government & Legal
Consumer Financial Protection Bureau (CFPB) Product Quality vs. Competitors
Compared to its competitors, Consumer Financial Protection Bureau (CFPB)'s Product Quality score is rated right above Fannie Mae.
| COMPANY | Product Quality Score | |
|---|---|---|
| Consumer Financial Protection Bureau (CFPB) | 5/5 |
| Fannie Mae | 3.8/5 |
| FDIC | 3.7/5 |
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Consumer Financial Protection Bureau (CFPB) Pricing
Consumer Financial Protection Bureau (CFPB) ROI & Value For Money
5/5
Consumer Financial Protection Bureau (CFPB) has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Consumer Financial Protection Bureau (CFPB) Pricing vs. Competitors
Compared to its competitors, Consumer Financial Protection Bureau (CFPB)'s ROI score is rated right above FDIC.
| COMPANY | Pricing Score | |
|---|---|---|
| Consumer Financial Protection Bureau (CFPB) | 5/5 |
| FDIC | 3.7/5 |
| Fannie Mae | 3.7/5 |
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Consumer Financial Protection Bureau (CFPB) Customer Satisfaction (CSAT)
Consumer Financial Protection Bureau (CFPB) Customer Satisfaction (CSAT) Score
100 / 100
Consumer Financial Protection Bureau (CFPB) has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Consumer Financial Protection Bureau (CFPB) Customer Satisfaction vs. Competitors
Compared to its competitors, Consumer Financial Protection Bureau (CFPB)'s Customer Satisfaction score is rated right above Fannie Mae.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Consumer Financial Protection Bureau (CFPB) | 100% |
| Fannie Mae | 84% |
| FDIC | 80% |
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Consumer Financial Protection Bureau (CFPB) Customer Service
5/5
Consumer Financial Protection Bureau (CFPB) has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Consumer Financial Protection Bureau (CFPB) overall Customer Service score rated by its users and customers.
About Consumer Financial Protection Bureau (CFPB)'s Customer Service
Website
https://www.consumerfinance.gov/
Consumer Financial Protection Bureau (CFPB) Customer Service vs. Competitors
Compared to its competitors, Consumer Financial Protection Bureau (CFPB)'s Customer Service score is rated right above Fannie Mae.
| COMPANY | Customer Service Score | |
|---|---|---|
| Consumer Financial Protection Bureau (CFPB) | 5/5 |
| Fannie Mae | 3.9/5 |
| FDIC | 3.7/5 |
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Consumer Financial Protection Bureau (CFPB) as an Employer
Consumer vs. Employees
Consumer Financial Protection Bureau (CFPB) scored a 100 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Consumer Financial Protection Bureau (CFPB) would recommend the brand to a friend. ENPS measures how likely Consumer Financial Protection Bureau (CFPB) employees would recommend working at Consumer Financial Protection Bureau (CFPB) to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
