100
NPS
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Cookpad
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About Cookpad's Brand
Operator of recipe websites. Among its major competitors, Cookpad is ranked in 2nd place for NPS while Yahoo Japan is 1st, and Costco is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Cookpad Ranking
- #2 / 4 of its competitors
Cookpad NPS
Cookpad's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Cookpad's customers would recommend using the product based on a scale of -100 to 100.
Cookpad Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Cookpad NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
How Other Brands Compare
Cookpad is ranked second for NPS among its competitors. Yahoo Japan and Costco come in first and third, with Rakuten coming in at #4.
Cookpad |  Costco |  Yahoo Japan |  Rakuten | |
| Global Ranking | #- | #1 | #- | #- |
| NPS | 100 | 50 | 100 | 15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $157.15B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cookpad NPS vs. Competitors
Compared to its competitors, Cookpad's NPS is rated right above Costco, and is preceded by Yahoo Japan.
| COMPANY | NPS Score | |
|---|---|---|
| Yahoo Japan | 100 |
| Cookpad | 100 |
| Costco | 50 |
| Rakuten | 15 |
Cookpad Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Cookpad users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cookpad Customer Loyalty vs. Competitors
Compared to its competitors, Cookpad's Customer Loyalty score is rated right above Costco, and is preceded by Yahoo Japan.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Yahoo Japan | 100% |
| Cookpad | 100% |
| Costco | 89% |
| Rakuten | 72% |
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Cookpad Product Quality
5/5
Cookpad has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Cookpad Product Information
Cookpad’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- info.cookpad.com
- Company Size
- 201-500 Employees
Cookpad Product Quality vs. Competitors
Compared to its competitors, Cookpad's Product Quality score is rated right above Costco, and is preceded by Yahoo Japan.
| COMPANY | Product Quality Score | |
|---|---|---|
| Yahoo Japan | 5/5 |
| Cookpad | 5/5 |
| Costco | 4.3/5 |
| Rakuten | 3.7/5 |
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Cookpad Pricing
Cookpad ROI & Value For Money
4.5/5
Cookpad has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Cookpad Pricing vs. Competitors
Compared to its competitors, Cookpad's ROI score is rated right above Costco, and is preceded by Yahoo Japan.
| COMPANY | Pricing Score | |
|---|---|---|
| Yahoo Japan | 4.5/5 |
| Cookpad | 4.5/5 |
| Costco | 4.1/5 |
| Rakuten | 3.5/5 |
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Cookpad Customer Satisfaction (CSAT)
Cookpad Customer Satisfaction (CSAT) Score
100 / 100
Cookpad has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cookpad Customer Satisfaction vs. Competitors
Compared to its competitors, Cookpad's Customer Satisfaction score is rated right above Costco, and is preceded by Yahoo Japan.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Yahoo Japan | 100% |
| Cookpad | 100% |
| Costco | 84% |
| Rakuten | 69% |
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Cookpad Customer Service
5/5
Cookpad has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Cookpad's Customer Service
Address
Shirokanedai Bldg 5F 5-12-7 MG, Minato-ku, Japan
Website
info.cookpad.com
Phone Number
81
Cookpad Customer Service vs. Competitors
Compared to its competitors, Cookpad's Customer Service score is rated right above Costco, and is preceded by Yahoo Japan.
| COMPANY | Customer Service Score | |
|---|---|---|
| Yahoo Japan | 5/5 |
| Cookpad | 5/5 |
| Costco | 4.2/5 |
| Rakuten | 3.6/5 |
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