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NPS
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Cott Corporation
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About Cott Corporation's Brand
Cott Corporation (Cott) is a producers of beverages on behalf of retailers, brand owners and distributors. Among its major competitors, Cott Corporation is ranked in 3rd place for NPS while The Coca-Cola Company is 1st, and Siemens is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
1.5/5
Customer Service
Cott Corporation Ranking
- #3 / 3 of its competitors
Cott Corporation NPS
Cott Corporation's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Cott Corporation's customers would recommend using the product based on a scale of -100 to 100.
Cott Corporation Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Cott Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
Oct 2024 0 | Oct 2024 | 0 |
How Other Brands Compare
Cott Corporation is ranked third for NPS among its competitors. The Coca-Cola Company and Siemens come in first and second.
Cott Corporation |  The Coca-Cola Company |  Siemens | |
| Global Ranking | #- | #55 | #499 |
| NPS | 0 | 39 | 37 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $215.34B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cott Corporation NPS vs. Competitors
Compared to its competitors, Cott Corporation's NPS is rated right below Siemens.
| COMPANY | NPS Score | |
|---|---|---|
| The Coca-Cola Company | 39 |
| Siemens | 37 |
| Cott Corporation | 0 |
Cott Corporation Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Cott Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cott Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Cott Corporation's Customer Loyalty score is rated right below Siemens.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Coca-Cola Company | 85% |
| Siemens | 80% |
| Cott Corporation | 10% |
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Cott Corporation Product Quality
2.7/5
Cott Corporation has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Cott Corporation Product Information
Cott Corporation’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://cott.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Food and Beverages
Cott Corporation Product Quality vs. Competitors
Compared to its competitors, Cott Corporation's Product Quality score is rated right below Siemens.
| COMPANY | Product Quality Score | |
|---|---|---|
| The Coca-Cola Company | 4.2/5 |
| Siemens | 4/5 |
| Cott Corporation | 2.7/5 |
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Cott Corporation Pricing
Cott Corporation ROI & Value For Money
2.7/5
Cott Corporation has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Cott Corporation Pricing vs. Competitors
Compared to its competitors, Cott Corporation's ROI score is rated right below The Coca-Cola Company.
| COMPANY | Pricing Score | |
|---|---|---|
| Siemens | 4/5 |
| The Coca-Cola Company | 3.9/5 |
| Cott Corporation | 2.7/5 |
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Cott Corporation Customer Satisfaction (CSAT)
Cott Corporation Customer Satisfaction (CSAT) Score
50 / 100
Cott Corporation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cott Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Cott Corporation's Customer Satisfaction score is rated right below Siemens.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Coca-Cola Company | 87% |
| Siemens | 78% |
| Cott Corporation | 50% |
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Cott Corporation Customer Service
1.5/5
Cott Corporation has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Cott Corporation's Customer Service
Address
6525 VISCOUNT ROAD, Tampa, FL
Website
http://cott.com
Phone Number
(813)313-1800
Cott Corporation Customer Service vs. Competitors
Compared to its competitors, Cott Corporation's Customer Service score is rated right below Siemens.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Coca-Cola Company | 4/5 |
| Siemens | 4/5 |
| Cott Corporation | 1.5/5 |
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Cott Corporation as an Employer
3.5/5
Cott Corporation has a 3.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Cott Corporation scored a 0 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Cott Corporation would recommend the brand to a friend. ENPS measures how likely Cott Corporation employees would recommend working at Cott Corporation to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 17% | Promoters |
|---|---|
| 50% | Passive |
| 33% | Detractors |
