-23
NPS
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Credible
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About Credible's Brand
Credible is a multi-lender marketplace Among its major competitors, Credible is ranked in 5th place for NPS while Lenda is 1st, and Earnest is 2nd.
Brand at a Glance
65%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.2/5
Customer Service
Credible Ranking
- #4 / 4 of its competitors
Credible NPS
Credible's Net Promoter Score (NPS) is a -23 with 33% Promoters, 11% Passives, and 56% Detractors. Net Promoter Score tracks whether Credible's customers would recommend using the product based on a scale of -100 to 100.
Credible Overall NPS
| 33% | Promoters |
|---|---|
| 11% | Passives |
| 56% | Detractors |
Credible NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
May 2022 -20 | May 2022 | -20 |
Jun 2023 -33 | Jun 2023 | -33 |
Jul 2023 -37 | Jul 2023 | -37 |
Oct 2024 -22 | Oct 2024 | -22 |
How Other Brands Compare
Credible is ranked #4 for NPS among its competitors. Earnest and SoFi come in first and second, with CommonBond coming in at third.
Credible |  SoFi |  Earnest |  CommonBond | |
| Global Ranking | #- | #441 | #- | #- |
| NPS | -23 | 19 | 25 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $6.00B | $2.28B | $520.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Credible Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Credible users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Credible Customer Loyalty vs. Competitors
Compared to its competitors, Credible's Customer Loyalty score is rated right above Earnest, and is preceded by SoFi.
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Credible Product Quality
3.2/5
Credible has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Credible Product Information
Credible’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.credible.com
- Company Size
- 11-50 Employees
Industry
Tech
FinTech
Credible Product Quality vs. Competitors
Compared to its competitors, Credible's Product Quality score is rated right above Earnest, and is preceded by CommonBond.
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Credible Pricing
Credible ROI & Value For Money
3.5/5
Credible has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Credible Pricing vs. Competitors
Compared to its competitors, Credible's ROI score is rated right above Earnest, and is preceded by SoFi.
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Credible Customer Satisfaction (CSAT)
Credible Customer Satisfaction (CSAT) Score
40 / 100
Credible has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Credible Customer Satisfaction vs. Competitors
Compared to its competitors, Credible's Customer Satisfaction score is rated right above CommonBond, and is preceded by Earnest.
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Credible Customer Service
3.2/5
Credible has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Credible's Customer Service
Address
San Francisco, CA
Website
http://www.credible.com
Phone Number
917-275-7762
Credible Customer Service vs. Competitors
Compared to its competitors, Credible's Customer Service score is rated right above Lenda, and is preceded by CommonBond.
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Credible as an Employer
2.5/5
Credible has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Credible scored a -23 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Credible would recommend the brand to a friend. ENPS measures how likely Credible employees would recommend working at Credible to a friend.
Net Promoter Score
-23
NPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
