-100
NPS
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CREDO Mobile
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About CREDO Mobile's Brand
CREDO Mobile fight hard to enact progressive change and defeat regressive policies. Among its major competitors, CREDO Mobile is ranked in 3rd place for NPS while Verizon is 1st, and AT&T is 2nd.
Brand at a Glance
78%
Customer Loyalty
1.6/5
Product Quality
1.6/5
Pricing
1.5/5
Customer Service
CREDO Mobile Ranking
- #3 / 3 of its competitors
CREDO Mobile NPS
CREDO Mobile's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether CREDO Mobile's customers would recommend using the product based on a scale of -100 to 100.
CREDO Mobile Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
CREDO Mobile NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Mar 2025 -100 | Mar 2025 | -100 |
May 2025 -100 | May 2025 | -100 |
Jul 2025 -100 | Jul 2025 | -100 |
Aug 2025 -100 | Aug 2025 | -100 |
Sep 2025 -100 | Sep 2025 | -100 |
Oct 2025 -100 | Oct 2025 | -100 |
How Other Brands Compare
CREDO Mobile is ranked third for NPS among its competitors. Verizon and AT&T come in first and second.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CREDO Mobile NPS by Usage
CREDO Mobile's NPS was rated -100 points by customers who have used CREDO Mobile's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
CREDO Mobile NPS vs. Competitors
Compared to its competitors, CREDO Mobile's NPS is rated right below AT&T.
| COMPANY | NPS Score | |
|---|---|---|
 | Verizon | 1 |
 | AT&T | -18 |
| CREDO Mobile | -100 |
CREDO Mobile Customer Reviews
Out of the 3 CREDO Mobile customer reviews 0 were positive and 3 were constructive. CREDO Mobile customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
CREDO Mobile Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of CREDO Mobile users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CREDO Mobile Customer Loyalty Score by Usage
CREDO Mobile's Customer Loyalty score was rated 100% by customers who have used CREDO Mobile's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CREDO Mobile Customer Loyalty vs. Competitors
Compared to its competitors, CREDO Mobile's Customer Loyalty score is rated right above AT&T, and is preceded by Verizon.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Verizon | 80% |
| CREDO Mobile | 78% |
| AT&T | 77% |
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CREDO Mobile Product Quality
1.6/5
CREDO Mobile has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
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CREDO Mobile Product Information
CREDO Mobile’s product quality score is a 1.6 out of 5 as rated by its users and customers.
- Website
- http://credomobile.com
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
Quick Insights into CREDO Mobile Product Quality
CREDO Mobile's Product Quality score was rated highest by customers who have used CREDO Mobile's products/services for Over 10 Years.
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Ranked CREDO Mobile Product Quality the Highest
CREDO Mobile Product Quality Score by Usage
CREDO Mobile's Product Quality score was rated 1.5 stars by customers who have used CREDO Mobile's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
CREDO Mobile Product Quality vs. Competitors
Compared to its competitors, CREDO Mobile's Product Quality score is rated right below AT&T.
| COMPANY | Product Quality Score | |
|---|---|---|
| Verizon | 3.3/5 |
| AT&T | 2.9/5 |
| CREDO Mobile | 1.6/5 |
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CREDO Mobile Pricing
CREDO Mobile ROI & Value For Money
1.6/5
CREDO Mobile has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
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Quick Insights into CREDO Mobile ROI
CREDO Mobile's ROI score was rated highest by customers who have used CREDO Mobile's products/services for Over 10 Years.
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Ranked CREDO Mobile ROI the Highest
CREDO Mobile ROI Score by Usage
CREDO Mobile's ROI score was rated 1.5 stars by customers who have used CREDO Mobile's products/services for Over 10 Years.
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CREDO Mobile Pricing vs. Competitors
Compared to its competitors, CREDO Mobile's ROI score is rated right below AT&T.
| COMPANY | Pricing Score | |
|---|---|---|
| Verizon | 3.1/5 |
| AT&T | 2.7/5 |
| CREDO Mobile | 1.6/5 |
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CREDO Mobile Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
90%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CREDO Mobile Customer Satisfaction
CREDO Mobile's Customer Satisfaction score was rated highest by customers who have used CREDO Mobile's products/services for Over 10 Years.
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Ranked CREDO Mobile Customer Satisfaction the Highest
CREDO Mobile Customer Satisfaction Score by Usage
CREDO Mobile's Customer Satisfaction score was rated 0 points by customers who have used CREDO Mobile's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
CREDO Mobile Customer Satisfaction vs. Competitors
Compared to its competitors, CREDO Mobile's Customer Satisfaction score is rated right below AT&T.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Verizon | 55% |
| AT&T | 44% |
| CREDO Mobile | 0% |
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CREDO Mobile Customer Service
1.5/5
CREDO Mobile has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About CREDO Mobile's Customer Service
Address
San Francisco, CA
Website
http://credomobile.com
Phone Number
(877) 762-7336
Quick Insights into CREDO Mobile Customer Service
CREDO Mobile's Customer Service score was rated highest by customers who have used CREDO Mobile's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked CREDO Mobile's Customer Service score.
Ranked CREDO Mobile Customer Service the Highest
CREDO Mobile Customer Service Score by Usage
CREDO Mobile's Customer Service score was rated 1.5 stars by customers who have used CREDO Mobile's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
CREDO Mobile Customer Service vs. Competitors
Compared to its competitors, CREDO Mobile's Customer Service score is rated right below AT&T.
| COMPANY | Customer Service Score | |
|---|---|---|
| Verizon | 3.2/5 |
| AT&T | 2.6/5 |
| CREDO Mobile | 1.5/5 |
Unlock CREDO Mobile Customer Service vs. Competitors Data
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CREDO Mobile as an Employer
2.9/5
CREDO Mobile has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
CREDO Mobile scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of CREDO Mobile would recommend the brand to a friend. ENPS measures how likely CREDO Mobile employees would recommend working at CREDO Mobile to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
