25
NPS
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Culp
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About Culp's Brand
Culp, Inc. manufactures, sources, and markets mattress fabrics used for covering mattresses, box springs, and foundations Among its major competitors, Culp is ranked in 3rd place for NPS while Carter's is 1st, and Unifi is 2nd.Their current market cap is $192.87M
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.2/5
Pricing
2.5/5
Customer Service
Culp Ranking
- #3 / 4 of its competitors
Culp NPS
Culp's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Culp's customers would recommend using the product based on a scale of -100 to 100.
Culp Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Culp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Apr 2023 0 | Apr 2023 | 0 |
Aug 2023 33 | Aug 2023 | 33 |
Feb 2024 25 | Feb 2024 | 25 |
How Other Brands Compare
Culp is ranked third for NPS among its competitors. Carter's and Unifi come in first and second, with Albany International Corporation coming in at #4. Among those competitors, it is the lowest valued company behind Carter's.
Culp |  Carter's |  Albany International Corporation |  Unifi | |
| Global Ranking | #- | #576 | #- | #- |
| NPS | 25 | 39 | - | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $192.87M | $4.04B | $2.45B | $445.02M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Culp NPS vs. Competitors
Compared to its competitors, Culp's NPS is rated right above Albany International Corporation, and is preceded by Unifi.
| COMPANY | NPS Score | |
|---|---|---|
| Carter's | 39 |
| Unifi | 28 |
| Culp | 25 |
| Albany International Corporation | N/A |
Culp Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Culp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Culp Customer Loyalty vs. Competitors
Compared to its competitors, Culp's Customer Loyalty score is rated right above Unifi.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Culp | 100% |
| Unifi | 90% |
| Carter's | 80% |
| Albany International Corporation | N/A |
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Culp Product Quality
2.7/5
Culp has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Culp Product Information
Culp’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://culpinc.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Culp Product Quality vs. Competitors
Compared to its competitors, Culp's Product Quality score is rated right above Albany International Corporation, and is preceded by Unifi.
| COMPANY | Product Quality Score | |
|---|---|---|
| Carter's | 4/5 |
| Unifi | 3.8/5 |
| Culp | 2.7/5 |
| Albany International Corporation | N/A |
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Culp Pricing
Culp ROI & Value For Money
2.2/5
Culp has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Culp Pricing vs. Competitors
Compared to its competitors, Culp's ROI score is rated right above Albany International Corporation, and is preceded by Carter's.
| COMPANY | Pricing Score | |
|---|---|---|
| Unifi | 3.8/5 |
| Carter's | 3.7/5 |
| Culp | 2.2/5 |
| Albany International Corporation | N/A |
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Culp Customer Satisfaction (CSAT)
Culp Customer Satisfaction (CSAT) Score
50 / 100
Culp has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Culp Customer Satisfaction vs. Competitors
Compared to its competitors, Culp's Customer Satisfaction score is rated right above Albany International Corporation, and is preceded by Unifi.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Carter's | 74% |
| Unifi | 71% |
| Culp | 50% |
| Albany International Corporation | 0% |
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Culp Customer Service
2.5/5
Culp has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Culp's Customer Service
Address
1823 Eastchester Drive, Post Office Box 2686 1087, High Point, NC
Website
http://culpinc.com
Phone Number
(336) 889-5161
Culp Customer Service vs. Competitors
Compared to its competitors, Culp's Customer Service score is rated right above Albany International Corporation, and is preceded by Unifi.
| COMPANY | Customer Service Score | |
|---|---|---|
| Carter's | 3.9/5 |
| Unifi | 3.7/5 |
| Culp | 2.5/5 |
| Albany International Corporation | N/A |
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Culp as an Employer
3.8/5
Culp has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Culp scored a 25 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Culp would recommend the brand to a friend. ENPS measures how likely Culp employees would recommend working at Culp to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 22% | Promoters |
|---|---|
| 22% | Passive |
| 56% | Detractors |
