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NPS
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Dade Paper
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About Dade Paper's Brand
Dade Paper is the leading independent distributor of foodservice disposables, chemicals, janitorial supplies and equipment in the Eastern Among its major competitors, Dade Paper is ranked in 3rd place for NPS while W.W. Grainger is 1st, and US FOODS INC. is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
2/5
Customer Service
Dade Paper Ranking
- #3 / 3 of its competitors
Dade Paper NPS
Dade Paper's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Dade Paper's customers would recommend using the product based on a scale of -100 to 100.
Dade Paper Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Dade Paper NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
Oct 2023 50 | Oct 2023 | 50 |
Feb 2024 0 | Feb 2024 | 0 |
How Other Brands Compare
Dade Paper is ranked third for NPS among its competitors. W.W. Grainger and US FOODS INC. come in first and second.
Dade Paper |  W.W. Grainger |  US FOODS INC. | |
| Global Ranking | #- | #512 | #553 |
| NPS | 0 | 25 | 5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $21.27B | $8.05B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dade Paper NPS vs. Competitors
Compared to its competitors, Dade Paper's NPS is rated right below US FOODS INC..
| COMPANY | NPS Score | |
|---|---|---|
| W.W. Grainger | 25 |
| US FOODS INC. | 5 |
| Dade Paper | 0 |
Dade Paper Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Dade Paper users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Dade Paper Customer Loyalty vs. Competitors
Compared to its competitors, Dade Paper's Customer Loyalty score is rated right above W.W. Grainger.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dade Paper | 100% |
| W.W. Grainger | 78% |
| US FOODS INC. | 76% |
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Dade Paper Product Quality
3.5/5
Dade Paper has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Dade Paper Product Information
Dade Paper’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.dadepaper.com/
- Company Size
- 1,001-5,000 Employees
Dade Paper Product Quality vs. Competitors
Compared to its competitors, Dade Paper's Product Quality score is rated right above US FOODS INC., and is preceded by W.W. Grainger.
| COMPANY | Product Quality Score | |
|---|---|---|
| W.W. Grainger | 3.9/5 |
| Dade Paper | 3.5/5 |
| US FOODS INC. | 3.4/5 |
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Dade Paper Pricing
Dade Paper ROI & Value For Money
3.5/5
Dade Paper has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Dade Paper Pricing vs. Competitors
Compared to its competitors, Dade Paper's ROI score is rated right above US FOODS INC., and is preceded by W.W. Grainger.
| COMPANY | Pricing Score | |
|---|---|---|
| W.W. Grainger | 3.7/5 |
| Dade Paper | 3.5/5 |
| US FOODS INC. | 3.4/5 |
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Dade Paper Customer Satisfaction (CSAT)
Dade Paper Customer Satisfaction (CSAT) Score
33 / 100
Dade Paper has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dade Paper Customer Satisfaction vs. Competitors
Compared to its competitors, Dade Paper's Customer Satisfaction score is rated right below US FOODS INC..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| W.W. Grainger | 74% |
| US FOODS INC. | 56% |
| Dade Paper | 33% |
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Dade Paper Customer Service
2/5
Dade Paper has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Dade Paper's Customer Service
Address
9601 NW 112th Avenue, Miami, FL 33178
Website
http://www.dadepaper.com/
Phone Number
305-805-2600
Dade Paper Customer Service vs. Competitors
Compared to its competitors, Dade Paper's Customer Service score is rated right below US FOODS INC..
| COMPANY | Customer Service Score | |
|---|---|---|
| W.W. Grainger | 3.9/5 |
| US FOODS INC. | 3.2/5 |
| Dade Paper | 2/5 |
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Dade Paper as an Employer
Consumer vs. Employees
Dade Paper scored a 0 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Dade Paper would recommend the brand to a friend. ENPS measures how likely Dade Paper employees would recommend working at Dade Paper to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
