-100
NPS
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DAL Global Services
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About DAL Global Services' Brand
Providing Services and Solutions to More Than 30 Corporations in More Than 150 Locations in North America. Among its major competitors, DAL Global Services is ranked in 5th place for NPS while Endeavor Air is 1st, and Delta Air Lines is 2nd.
DAL Global Services Ranking
- #4 / 4 of its competitors
DAL Global Services NPS
DAL Global Services's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether DAL Global Services's customers would recommend using the product based on a scale of -100 to 100.
DAL Global Services Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
DAL Global Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
May 2024 -100 | May 2024 | -100 |
How Other Brands Compare
DAL Global Services is ranked #4 for NPS among its competitors. Endeavor Air and Delta Air Lines come in first and second, with American Airlines coming in at third.
DAL Global Services |  Delta Air Lines |  American Airlines |  Endeavor Air | |
| Global Ranking | #- | #21 | #138 | #- |
| NPS | -100 | 43 | 14 | 78 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $31.16B | $11.95B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DAL Global Services NPS vs. Competitors
Compared to its competitors, DAL Global Services's NPS is rated right below American Airlines.
| COMPANY | NPS Score | |
|---|---|---|
| Endeavor Air | 78 |
| Delta Air Lines | 43 |
 | Envoy Air | 16 |
| American Airlines | 14 |
| DAL Global Services | -100 |
DAL Global Services as an Employer
Consumer vs. Employees
DAL Global Services scored a -100 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of DAL Global Services would recommend the brand to a friend. ENPS measures how likely DAL Global Services employees would recommend working at DAL Global Services to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
