78
NPS
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Endeavor Air
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About Endeavor Air's Brand
Endeavor Air is an American regional airline that operates as Delta Connection for Delta Air Lines. Among its major competitors, Endeavor Air is ranked in 1st place for NPS while Delta Air Lines is 2nd, and Envoy Air is 3rd.
Brand at a Glance
81%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4.3/5
Customer Service
Endeavor Air Ranking
- #1 / 4 of its competitors
Endeavor Air NPS
Endeavor Air's Net Promoter Score (NPS) is a 78 with 89% Promoters, 0% Passives, and 11% Detractors. Net Promoter Score tracks whether Endeavor Air's customers would recommend using the product based on a scale of -100 to 100.
Endeavor Air Overall NPS
| 89% | Promoters |
|---|---|
| 0% | Passives |
| 11% | Detractors |
Endeavor Air NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
May 2022 0 | May 2022 | 0 |
Jun 2022 33 | Jun 2022 | 33 |
Jul 2022 50 | Jul 2022 | 50 |
Jun 2023 60 | Jun 2023 | 60 |
Jul 2023 67 | Jul 2023 | 67 |
Mar 2024 71 | Mar 2024 | 71 |
Jun 2024 75 | Jun 2024 | 75 |
Dec 2025 77 | Dec 2025 | 77 |
How Other Brands Compare
Endeavor Air is ranked first for NPS among its competitors. Delta Air Lines and Envoy Air come in second and third, with ExpressJet Airlines coming in at #4.
Endeavor Air |  Delta Air Lines |  Envoy Air |  ExpressJet Airlines | |
| Global Ranking | #- | #21 | #- | #- |
| NPS | 78 | 43 | 16 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $31.16B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Endeavor Air NPS by Ethnicity
Endeavor Air's NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Endeavor Air NPS vs. Competitors
Compared to its competitors, Endeavor Air's NPS is rated right above Delta Air Lines.
| COMPANY | NPS Score | |
|---|---|---|
| Endeavor Air | 78 |
| Delta Air Lines | 43 |
| Envoy Air | 16 |
| ExpressJet Airlines | -100 |
Endeavor Air Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Endeavor Air users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Endeavor Air Customer Loyalty Score by Ethnicity
Endeavor Air's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
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78
out of 100
Caucasian
Endeavor Air Customer Loyalty vs. Competitors
Compared to its competitors, Endeavor Air's Customer Loyalty score is rated right above Envoy Air, and is preceded by Delta Air Lines.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ExpressJet Airlines | 100% |
| Delta Air Lines | 83% |
| Endeavor Air | 81% |
| Envoy Air | 70% |
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Endeavor Air Product Quality
4.2/5
Endeavor Air has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Endeavor Air Product Information
Endeavor Air’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.endeavorair.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Travel
Quick Insights into Endeavor Air Product Quality
Endeavor Air's Product Quality score was rated highest by Caucasian customers.
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Ranked Endeavor Air Product Quality the Highest
Endeavor Air Product Quality Score by Ethnicity
Endeavor Air's Product Quality score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Endeavor Air.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Endeavor Air Product Quality vs. Competitors
Compared to its competitors, Endeavor Air's Product Quality score is rated right above Delta Air Lines.
| COMPANY | Product Quality Score | |
|---|---|---|
| Endeavor Air | 4.2/5 |
| Delta Air Lines | 4.1/5 |
| ExpressJet Airlines | 4/5 |
| Envoy Air | 3.2/5 |
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Endeavor Air Pricing
Endeavor Air ROI & Value For Money
4/5
Endeavor Air has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Endeavor Air ROI
Endeavor Air's ROI score was rated highest by Caucasian customers.
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Ranked Endeavor Air ROI the Highest
Endeavor Air ROI Score by Ethnicity
Endeavor Air's ROI score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Endeavor Air.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Endeavor Air Pricing vs. Competitors
Compared to its competitors, Endeavor Air's ROI score is rated right above Delta Air Lines.
| COMPANY | Pricing Score | |
|---|---|---|
| Endeavor Air | 4/5 |
| Delta Air Lines | 3.9/5 |
| ExpressJet Airlines | 3/5 |
| Envoy Air | 2.8/5 |
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Endeavor Air Customer Satisfaction (CSAT)
Endeavor Air Customer Satisfaction (CSAT) Score
100 / 100
Endeavor Air has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
78%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Endeavor Air Customer Satisfaction
Endeavor Air's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Endeavor Air Customer Satisfaction the Highest
Endeavor Air Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Endeavor Air's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Endeavor Air.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Endeavor Air Customer Satisfaction vs. Competitors
Compared to its competitors, Endeavor Air's Customer Satisfaction score is rated right above Delta Air Lines.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Endeavor Air | 100% |
| Delta Air Lines | 79% |
| Envoy Air | 63% |
| ExpressJet Airlines | 0% |
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Endeavor Air Customer Service
4.3/5
Endeavor Air has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Endeavor Air's Customer Service
Address
7500 Airline Drive, Minneapolis, MN 55450
Website
http://www.endeavorair.com/
Phone Number
(800)603-4594
Quick Insights into Endeavor Air Customer Service
Endeavor Air's Customer Service score was rated highest by Caucasian customers.
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Ranked Endeavor Air Customer Service the Highest
Endeavor Air Customer Service Score by Ethnicity
Endeavor Air's Customer Service score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Endeavor Air.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Endeavor Air Customer Service vs. Competitors
Compared to its competitors, Endeavor Air's Customer Service score is rated right above Delta Air Lines.
| COMPANY | Customer Service Score | |
|---|---|---|
| Endeavor Air | 4.3/5 |
| Delta Air Lines | 4/5 |
| Envoy Air | 3.2/5 |
| ExpressJet Airlines | 3/5 |
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Endeavor Air as an Employer
3.7/5
Endeavor Air has a 3.7/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Endeavor Air scored a 78 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Endeavor Air would recommend the brand to a friend. ENPS measures how likely Endeavor Air employees would recommend working at Endeavor Air to a friend.
Net Promoter Score
78
NPS Score
| 89% | Promoters |
|---|---|
| 0% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
