-100
NPS
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ExpressJet Airlines
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About ExpressJet Airlines' Brand
The new ExpressJet Airlines was created when Atlantic Southeast Airlines, a wholly owned subsidiary of SkyWest, Inc., acquired ExpressJet Among its major competitors, ExpressJet Airlines is ranked in 4th place for NPS while Endeavor Air is 1st, and Envoy Air is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3/5
Customer Service
ExpressJet Airlines Ranking
- #4 / 4 of its competitors
ExpressJet Airlines NPS
ExpressJet Airlines's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether ExpressJet Airlines's customers would recommend using the product based on a scale of -100 to 100.
ExpressJet Airlines Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
ExpressJet Airlines NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
How Other Brands Compare
ExpressJet Airlines is ranked #4 for NPS among its competitors. Endeavor Air and Envoy Air come in first and second, with United Airlines coming in at third.
ExpressJet Airlines |  United Airlines |  Endeavor Air |  Envoy Air | |
| Global Ranking | #- | #144 | #- | #- |
| NPS | -100 | 4 | 78 | 16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $18.71B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ExpressJet Airlines NPS vs. Competitors
Compared to its competitors, ExpressJet Airlines's NPS is rated right below InterGlobe Aviation.
| COMPANY | NPS Score | |
|---|---|---|
| Endeavor Air | 78 |
| Envoy Air | 16 |
| United Airlines | 4 |
 | Gama Aviation | N/A |
 | InterGlobe Aviation | N/A |
| ExpressJet Airlines | -100 |
ExpressJet Airlines Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ExpressJet Airlines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ExpressJet Airlines Customer Loyalty vs. Competitors
Compared to its competitors, ExpressJet Airlines's Customer Loyalty score is rated right above Endeavor Air.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ExpressJet Airlines | 100% |
| Endeavor Air | 81% |
| United Airlines | 72% |
| Envoy Air | 70% |
| Gama Aviation | N/A |
| InterGlobe Aviation | N/A |
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ExpressJet Airlines Product Quality
4/5
ExpressJet Airlines has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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ExpressJet Airlines Product Information
ExpressJet Airlines’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.expressjet.com
- Company Size
- 10,000+ Employees
Industry
Tech
Travel
ExpressJet Airlines Product Quality vs. Competitors
Compared to its competitors, ExpressJet Airlines's Product Quality score is rated right above Envoy Air, and is preceded by Endeavor Air.
| COMPANY | Product Quality Score | |
|---|---|---|
| Endeavor Air | 4.2/5 |
| ExpressJet Airlines | 4/5 |
| Envoy Air | 3.2/5 |
| United Airlines | 3.2/5 |
| Gama Aviation | N/A |
| InterGlobe Aviation | N/A |
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ExpressJet Airlines Pricing
ExpressJet Airlines ROI & Value For Money
3/5
ExpressJet Airlines has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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ExpressJet Airlines Pricing vs. Competitors
Compared to its competitors, ExpressJet Airlines's ROI score is rated right above Envoy Air, and is preceded by United Airlines.
| COMPANY | Pricing Score | |
|---|---|---|
| Endeavor Air | 4/5 |
| United Airlines | 3.1/5 |
| ExpressJet Airlines | 3/5 |
| Envoy Air | 2.8/5 |
| Gama Aviation | N/A |
| InterGlobe Aviation | N/A |
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ExpressJet Airlines Customer Service
3/5
ExpressJet Airlines has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About ExpressJet Airlines's Customer Service
Address
100 Hartsfield Centre Parkway, Suite 700, Atlanta, GA
Website
http://www.expressjet.com
Phone Number
(404) 856-2303
ExpressJet Airlines Customer Service vs. Competitors
Compared to its competitors, ExpressJet Airlines's Customer Service score is rated right above Gama Aviation, and is preceded by United Airlines.
| COMPANY | Customer Service Score | |
|---|---|---|
| Endeavor Air | 4.3/5 |
| Envoy Air | 3.2/5 |
| United Airlines | 3.1/5 |
| ExpressJet Airlines | 3/5 |
| Gama Aviation | N/A |
| InterGlobe Aviation | N/A |
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ExpressJet Airlines as an Employer
Consumer vs. Employees
ExpressJet Airlines scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of ExpressJet Airlines would recommend the brand to a friend. ENPS measures how likely ExpressJet Airlines employees would recommend working at ExpressJet Airlines to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
