Dash NPS & Customer Reviews

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Dash

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About Dash's Brand

You can now download your cash straight into your phone, just like how you’ve been downloading movies, maps, music and everything you love. Among its major competitors, Dash is ranked in 3rd place for NPS while Ziosk is 1st, and Ripple is 2nd.

Brand at a Glance

100%

Customer Loyalty

5/5

Product Quality

4.7/5

Pricing

4.7/5

Customer Service

Dash Ranking

^#2 / 4 of its competitors

Dash NPS

Dash's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Dash's customers would recommend using the product based on a scale of -100 to 100.

Dash Overall NPS

NPS

60%	Promoters
20%	Passives
20%	Detractors

Dash NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2021 100	Aug 2021	100
Oct 2021 100	Oct 2021	100
Apr 2022 33	Apr 2022	33
May 2022 25	May 2022	25
Apr 2023 40	Apr 2023	40

How Other Brands Compare

Dash is ranked second for NPS among its competitors. Ripple and Automatic Labs come in first and third, with Zendrive coming in at #4.

	Dash	Ripple	Automatic Labs	Zendrive
Global Ranking	#-	#717	#-	#-
NPS	40	42	-100	-
Valuation Updated every 24 hours for public companies	-	$10.00B	$81.05B	$150.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Dash NPS vs. Competitors

Compared to its competitors, Dash's NPS is rated right above Navdy, and is preceded by Ripple.

COMPANY		NPS Score
	Ziosk	100
	Ripple	42
	Dash	40
	Navdy	N/A
	Qvivr	N/A
	TabbedOut	N/A
	Acerta Pharma	N/A
	SPLYT	N/A
	Zendrive	N/A
	Automatic Labs	-100

Dash Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of Dash users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

100

100%

Dash Customer Loyalty vs. Competitors

Compared to its competitors, Dash's Customer Loyalty score is rated right above Ripple, and is preceded by Ziosk.

COMPANY		Customer Loyalty Score
	Ziosk	100%
	Dash	100%
	Ripple	85%
	Automatic Labs	10%
	Navdy	N/A
	Qvivr	N/A
	TabbedOut	N/A
	Acerta Pharma	N/A
	SPLYT	N/A
	Zendrive	N/A

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Dash Product Quality

5/5

Dash has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.

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Dash Product Information

Dash’s product quality score is a 5 out of 5 as rated by its users and customers.

Website: http://www.dash.com.sg/

Company Size: 51-200 Employees

Industry

Tech

Mobile App

SaaS

Dash Product Quality vs. Competitors

Compared to its competitors, Dash's Product Quality score is rated right above Ripple, and is preceded by Ziosk.

COMPANY		Product Quality Score
	Ziosk	5/5
	Dash	5/5
	Ripple	4.2/5
	Automatic Labs	1.5/5
	Navdy	N/A
	Qvivr	N/A
	TabbedOut	N/A
	Acerta Pharma	N/A
	SPLYT	N/A
	Zendrive	N/A

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Dash Pricing

Dash ROI & Value For Money

4.7/5

Dash has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.

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Dash Pricing vs. Competitors

Compared to its competitors, Dash's ROI score is rated right above Ripple, and is preceded by Ziosk.

COMPANY		Pricing Score
	Ziosk	5/5
	Dash	4.7/5
	Ripple	4/5
	Automatic Labs	1.5/5
	Navdy	N/A
	Qvivr	N/A
	TabbedOut	N/A
	Acerta Pharma	N/A
	SPLYT	N/A
	Zendrive	N/A

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Dash Customer Satisfaction (CSAT)

Dash Customer Satisfaction (CSAT) Score

100 / 100

Dash has an overall Customer Satisfaction score of 100 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	100%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

100%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Dash Customer Satisfaction vs. Competitors

Compared to its competitors, Dash's Customer Satisfaction score is rated right above Ripple, and is preceded by Ziosk.

COMPANY		Customer Satisfaction (CSAT) Score
	Ziosk	100%
	Dash	100%
	Ripple	84%
	Automatic Labs	0%
	Navdy	0%
	Qvivr	0%
	TabbedOut	0%
	Acerta Pharma	0%
	SPLYT	0%
	Zendrive	0%

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Dash Customer Service

4.7/5

Dash has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.

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About Dash's Customer Service

Address

Denver, CO

Website

http://www.dash.com.sg/

Dash Customer Service vs. Competitors

Compared to its competitors, Dash's Customer Service score is rated right above Ripple, and is preceded by Ziosk.

COMPANY		Customer Service Score
	Ziosk	5/5
	Dash	4.7/5
	Ripple	4.2/5
	Automatic Labs	1.5/5
	Navdy	N/A
	Qvivr	N/A
	TabbedOut	N/A
	Acerta Pharma	N/A
	SPLYT	N/A
	Zendrive	N/A

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Dash as an Employer

2.4/5

Dash has a 2.4/5 stars for its overall company culture rated by their employees

bottom

CEO of Dash

Ryan Taylor

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Dash scored a 40 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Dash would recommend the brand to a friend. ENPS measures how likely Dash employees would recommend working at Dash to a friend.

Net Promoter Score

NPS Score

60%	Promoters
20%	Passive
20%	Detractors

Employee Net Promoter Score

-46

eNPS Score

9%	Promoters
36%	Passive
55%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail