50
NPS
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DataCore Software
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About DataCore Software's Brand
Our vision is to improve the performance and possibility of every business with real-time data. Among its major competitors, DataCore Software is ranked in 1st place for NPS while Nutanix is 2nd, and Cohesity is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
DataCore Software CMO
DataCore Software Ranking
- #1 / 4 of its competitors
DataCore Software NPS
DataCore Software's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether DataCore Software's customers would recommend using the product based on a scale of -100 to 100.
DataCore Software Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
DataCore Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Dec 2022 0 | Dec 2022 | 0 |
Apr 2023 33 | Apr 2023 | 33 |
Sep 2023 50 | Sep 2023 | 50 |
How Other Brands Compare
DataCore Software is ranked first for NPS among its competitors. Nutanix and Cohesity come in second and third, with Maxta coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DataCore Software NPS vs. Competitors
Compared to its competitors, DataCore Software's NPS is rated right above Nutanix.
| COMPANY | NPS Score | |
|---|---|---|
| DataCore Software | 50 |
 | Nutanix | 42 |
 | Maxta | N/A |
 | Elastifile | N/A |
 | LINBIT | N/A |
 | Cohesity | -6 |
DataCore Software Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of DataCore Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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DataCore Software Customer Loyalty vs. Competitors
Compared to its competitors, DataCore Software's Customer Loyalty score is rated right above Nutanix.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DataCore Software | 100% |
| Nutanix | 85% |
| Cohesity | 66% |
| Maxta | N/A |
| Elastifile | N/A |
| LINBIT | N/A |
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DataCore Software Product Quality
5/5
DataCore Software has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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DataCore Software Product Information
DataCore Software’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.datacore.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
DataCore Software Product Quality vs. Competitors
Compared to its competitors, DataCore Software's Product Quality score is rated right above Nutanix.
| COMPANY | Product Quality Score | |
|---|---|---|
| DataCore Software | 5/5 |
| Nutanix | 4.1/5 |
| Cohesity | 3.3/5 |
| Maxta | N/A |
| Elastifile | N/A |
| LINBIT | N/A |
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DataCore Software Pricing
DataCore Software ROI & Value For Money
4.7/5
DataCore Software has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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DataCore Software Pricing vs. Competitors
Compared to its competitors, DataCore Software's ROI score is rated right above Nutanix.
| COMPANY | Pricing Score | |
|---|---|---|
| DataCore Software | 4.7/5 |
| Nutanix | 4/5 |
| Cohesity | 3.5/5 |
| Maxta | N/A |
| Elastifile | N/A |
| LINBIT | N/A |
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DataCore Software Customer Satisfaction (CSAT)
DataCore Software Customer Satisfaction (CSAT) Score
67 / 100
DataCore Software has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DataCore Software Customer Satisfaction vs. Competitors
Compared to its competitors, DataCore Software's Customer Satisfaction score is rated right above Cohesity, and is preceded by Nutanix.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nutanix | 80% |
| DataCore Software | 67% |
| Cohesity | 53% |
| Maxta | 0% |
| Elastifile | 0% |
| LINBIT | 0% |
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DataCore Software Customer Service
4.7/5
DataCore Software has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About DataCore Software's Customer Service
Address
Corporate Park - 6300 NW 5th Way, Fort Lauderdale, FL, Fort Lauderdale, FL 33309
Website
http://www.datacore.com
Phone Number
(954) 377-6000
DataCore Software's Social Links
DataCore Software Customer Service vs. Competitors
Compared to its competitors, DataCore Software's Customer Service score is rated right above Nutanix.
| COMPANY | Customer Service Score | |
|---|---|---|
| DataCore Software | 4.7/5 |
| Nutanix | 4.1/5 |
| Cohesity | 3.4/5 |
| Maxta | N/A |
| Elastifile | N/A |
| LINBIT | N/A |
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DataCore Software as an Employer
3.5/5
DataCore Software has a 3.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
DataCore Software scored a 50 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of DataCore Software would recommend the brand to a friend. ENPS measures how likely DataCore Software employees would recommend working at DataCore Software to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
