Dataiku NPS & Customer Reviews

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Dataiku

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Dataiku

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About Dataiku's Brand

Dataiku is the platform for Everyday AI, enabling data experts and domain experts to work together to build data into their daily operations, from advanced analytics to Generative AI. Together, they design, develop and deploy new AI capabilities, at all scales and in all industries. Organizations that use Dataiku enable their people to be extraordinary, creating the AI that will power their company into the future. More than 600 companies worldwide use Dataiku, driving diverse use cases from predictive maintenance and supply chain optimization, to quality control in precision engineering, to marketing optimization, Generative AI use cases, and everything in between. Among its major competitors, Dataiku is ranked in 2nd place for NPS while Alteryx is 1st, and Databricks is 3rd.Their current valuation is $16.36M

Brand at a Glance

74%

Customer Loyalty

3.9/5

Product Quality

3.8/5

Pricing

3.9/5

Customer Service

Dataiku Ranking

^#2 / 4 of its competitors

Dataiku NPS

Dataiku's Net Promoter Score (NPS) is a 33 with 55% Promoters, 23% Passives, and 22% Detractors. Net Promoter Score tracks whether Dataiku's customers would recommend using the product based on a scale of -100 to 100.

Dataiku Overall NPS

NPS

55%	Promoters
23%	Passives
22%	Detractors

Dataiku NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2023 24	Apr 2023	24
Sep 2023 21	Sep 2023	21
Oct 2023 22	Oct 2023	22
Dec 2023 23	Dec 2023	23
Jan 2024 24	Jan 2024	24
Feb 2024 26	Feb 2024	26
Mar 2024 27	Mar 2024	27
Apr 2024 29	Apr 2024	29
May 2024 28	May 2024	28
Jun 2024 30	Jun 2024	30
Jun 2025 31	Jun 2025	31
Jul 2025 33	Jul 2025	33

How Other Brands Compare

Dataiku is ranked second for NPS among its competitors. Alteryx and Databricks come in first and third, with DataRobot coming in at #4. Among those competitors, it is the lowest valued company behind Alteryx.

	Dataiku	Alteryx	Databricks	DataRobot
Global Ranking	#-	#768	#-	#-
NPS	33	60	29	-13
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	-
Valuation Updated every 24 hours for public companies	$16.36M	$6.62B	$6.20B	$1.00B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Dataiku NPS by Gender

Female customers rated Dataiku's NPS 13 points higher than Male customers.

Male

Dataiku's NPS was rated by Male customers on Comparably.

33%

Promoters

34%

Passives

33%

Detractors

Female

Dataiku's NPS was rated 13 by Female customers on Comparably.

42%

Promoters

29%

Passives

29%

Detractors

Dataiku NPS by Ethnicity

Dataiku's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 34	Caucasian	34
Asian or Pacific Islander -50	Asian or Pacific Islander	-50
Other 33	Other	33

Dataiku NPS by Age

Dataiku's NPS was rated 0 points by customers ages 26-30 and customers ages 31-35 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

26-30

40%

20%

40%

31-35

33%

34%

33%

Dataiku NPS by Usage

Dataiku's NPS was rated the highest by customers who have used Dataiku's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
1 to 2 Years -33	1 to 2 Years	-33

Dataiku NPS vs. Competitors

Compared to its competitors, Dataiku's NPS is rated right above Databricks, and is preceded by Alteryx.

COMPANY		NPS Score
	Alteryx	60
	Dataiku	33
	Databricks	29
	DataRobot	-13

Dataiku Customer Reviews

Out of the 3 Dataiku customer reviews 3 were positive and 0 were constructive. Dataiku customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Dataiku Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Dataiku users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

74%

26%

Dataiku Customer Loyalty Score by Gender

Male customers rated Dataiku's Customer Loyalty score 9% higher than Female customers.

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Male

70%

Yes

Female

61%

Yes

Dataiku Customer Loyalty Score by Ethnicity

Dataiku's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Asian or Pacific Islander

100

out of 100

Other

Dataiku Customer Loyalty Score by Age

Dataiku's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

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20%

40%

60%

80%

100%

Summary	Age	Score
26-30 64%	26-30	64%
31-35 70%	31-35	70%

Dataiku Customer Loyalty Score by Usage

Dataiku's Customer Loyalty score was rated the highest by customers who have used Dataiku's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	40%
1 to 2 Years	85%

Dataiku Customer Loyalty Score by Industry

Dataiku's Customer Loyalty score was rated 60% by Tech industry customers.

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Tech	60%

Dataiku Customer Loyalty vs. Competitors

Compared to its competitors, Dataiku's Customer Loyalty score is rated right above Databricks, and is preceded by Alteryx.

COMPANY		Customer Loyalty Score
	Alteryx	83%
	Dataiku	74%
	Databricks	73%
	DataRobot	66%

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Dataiku Product Quality

3.9/5

Dataiku has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Dataiku Product Information

Dataiku serves markets in the United States, Europe, Middle-East and Africa, Australia, Canada, and Germany. Dataiku supports Web devices and offers products for small, medium, and large sized businesses.

Dataiku’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Dataiku's product the highest.

Website: http://dataiku.com/

Company Size: 501-1,000 Employees

Industry

Tech

AI, Big Data and Analytics

Analytics

Big Data

Languages Supported

English

Product Type

Data Management Software

Data Mining Software

Data Analysis Software

Big Data Software

Artificial Intelligence Software

Machine Learning Software

Predictive Analytics Software

Data Protection Software

Quick Insights into Dataiku Product Quality

Dataiku's Product Quality score was rated highest by Other customers, and rated lowest by Asian or Pacific Islander customers.

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Ranked Dataiku Product Quality the Highest

Other	4.3
Less than 1 Year	4.1
Male	3.8

Ranked Dataiku Product Quality the Lowest

Female	3.5
1 to 2 Years	3
Asian or Pacific Islander	2.9

Dataiku Product Quality Score by Gender

Male customers rated Dataiku's Product Quality score 0.3 stars higher than Female customers.

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Male

3.8/5

Female

3.5/5

Dataiku Product Quality Score by Ethnicity

Dataiku's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
Asian or Pacific Islander 2.9	Asian or Pacific Islander	2.9
Other 4.3	Other	4.3

Dataiku Product Quality Score by Age

Dataiku's Product Quality score was rated 3.6 stars by customers ages 26-30 and customers ages 31-35 on Comparably.

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Summary	Age	Score
26-30 3.6	26-30	3.6
31-35 3.6	31-35	3.6

Dataiku Product Quality Score by Usage

Dataiku's Product Quality score was rated the highest by customers who have used Dataiku's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	3

Dataiku Product Quality Score by Industry

Dataiku's Product Quality score was rated 3.5 stars by Tech industry customers.

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Tech	3.5

Dataiku Product Quality vs. Competitors

Compared to its competitors, Dataiku's Product Quality score is rated right above Databricks, and is preceded by Alteryx.

COMPANY		Product Quality Score
	Alteryx	4.4/5
	Dataiku	3.9/5
	Databricks	3.9/5
	DataRobot	3.3/5

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Dataiku Pricing

Dataiku ROI & Value For Money

3.8/5

Dataiku has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Dataiku Pricing Plans

Dataiku has a pricing structure that accommodates small, medium, and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Who Uses Dataiku?

Small Businesses

Medium Businesses

Large Enterprises

Quick Insights into Dataiku ROI

Dataiku's ROI score was rated highest by Other customers, and rated lowest by customers who have used Dataiku's products/services for 1 to 2 Years.

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Ranked Dataiku ROI the Highest

Other	4.1
26-30	3.6
Male	3.6

Ranked Dataiku ROI the Lowest

31-35	3.4
Asian or Pacific Islander	3.2
1 to 2 Years	3

Dataiku ROI Score by Gender

Male customers rated Dataiku's ROI score 0.1 stars higher than Female customers.

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Male

3.6/5

Female

3.5/5

Dataiku ROI Score by Ethnicity

Dataiku's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
Asian or Pacific Islander 3.2	Asian or Pacific Islander	3.2
Other 4.1	Other	4.1

Dataiku ROI Score by Age

Dataiku's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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Summary	Age	Score
26-30 3.6	26-30	3.6
31-35 3.4	31-35	3.4

Dataiku ROI Score by Usage

Dataiku's ROI score was rated the highest by customers who have used Dataiku's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	3

Dataiku ROI Score by Industry

Dataiku's ROI score was rated 3.3 stars by Tech industry customers.

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Tech	3.3

Dataiku Pricing vs. Competitors

Compared to its competitors, Dataiku's ROI score is rated right above Databricks, and is preceded by Alteryx.

COMPANY		Pricing Score
	Alteryx	4.2/5
	Dataiku	3.8/5
	Databricks	3.8/5
	DataRobot	3.3/5

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Dataiku Customer Satisfaction (CSAT)

Dataiku Customer Satisfaction (CSAT) Score

80 / 100

Dataiku has an overall Customer Satisfaction score of 80 rated by its users and customers.

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Very Satisfied	36%
Satisfied	44%
Neither Satisfied nor Dissatisfied	18%
Dissatisfied	0%
Very Dissatisfied	2%

Very Satisfied

36%

Satisfied

44%

Neither Satisfied nor Dissatisfied

18%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Dataiku Customer Satisfaction

Dataiku's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers who have used Dataiku's products/services for Less than 1 Year.

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Ranked Dataiku Customer Satisfaction the Highest

26-30	100%
Other	100%
Tech	87%

Ranked Dataiku Customer Satisfaction the Lowest

Male	83%
Caucasian	66%
Less than 1 Year	66%

Dataiku Customer Satisfaction Score by Gender

Dataiku's Customer Satisfaction score was rated 83 by both Female and Male customers on Comparably.

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83 / 100

Male

	Very Satisfied	33%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	0%
	Very Dissatisfied	0%

83 / 100

Female

	Very Satisfied	16%
	Satisfied	67%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	0%
	Very Dissatisfied	0%

Dataiku Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Dataiku's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.

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66 / 100

Very Satisfied	33%
Satisfied	33%
Neither Satisfied nor Dissatisfied	34%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

33%

Neither Satisfied nor Dissatisfied

34%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Dataiku's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.

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75 / 100

Very Satisfied	0%
Satisfied	75%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

75%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Dataiku's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100

Very Satisfied	33%
Satisfied	67%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

67%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Dataiku Customer Satisfaction Score by Age

Dataiku's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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100

Breakdown

Age

Score

26-30

100%

31-35

83%

Dataiku Customer Satisfaction Score by Usage

Dataiku's Customer Satisfaction score was rated the highest by customers who have used Dataiku's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	66
1 to 2 Years	80

Dataiku Customer Satisfaction Score by Industry

Dataiku's Customer Satisfaction score was rated 87 points by Tech industry customers.

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Tech	87

Dataiku Customer Satisfaction vs. Competitors

Compared to its competitors, Dataiku's Customer Satisfaction score is rated right above Databricks, and is preceded by Alteryx.

COMPANY		Customer Satisfaction (CSAT) Score
	Alteryx	96%
	Dataiku	80%
	Databricks	78%
	DataRobot	63%

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Dataiku Customer Service

3.9/5

Dataiku has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Dataiku's Customer Service

Address

902 Broadway, Floor 8, New York City, NY 10010

Website

http://dataiku.com/

Phone Number

+33 1 84 17 45 90

Dataiku's Social Links

Quick Insights into Dataiku Customer Service

Dataiku's Customer Service score was rated highest by Other customers, and rated lowest by customers who have used Dataiku's products/services for Less than 1 Year.

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Ranked Dataiku Customer Service the Highest

Other	4.5
31-35	3.9
Male	3.9

Ranked Dataiku Customer Service the Lowest

Female	3.8
Asian or Pacific Islander	3.6
Less than 1 Year	3.6

Dataiku Customer Service Score by Gender

Male customers rated Dataiku's Customer Service score 0.1 stars higher than Female customers.

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Male

3.9/5

Female

3.8/5

Dataiku Customer Service Score by Ethnicity

Dataiku's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.8	Caucasian	3.8
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Other 4.5	Other	4.5

Dataiku Customer Service Score by Age

Dataiku's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

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100

Summary	Age	Customer Service Score
26-30 3.8	26-30	3.8
31-35 3.9	31-35	3.9

Dataiku Customer Service Score by Usage

Dataiku's Customer Service score was rated 3.6 stars by customers who have used Dataiku's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.

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Less than 1 Year	3.6
1 to 2 Years	3.6

Dataiku Customer Service Score by Industry

Dataiku's Customer Service score was rated 3.8 stars by Tech industry customers.

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Tech	3.8

Dataiku Customer Service vs. Competitors

Compared to its competitors, Dataiku's Customer Service score is rated right above Databricks, and is preceded by Alteryx.

COMPANY		Customer Service Score
	Alteryx	4.1/5
	Dataiku	3.9/5
	Databricks	3.8/5
	DataRobot	3.2/5

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Dataiku as an Employer

4.5/5

Dataiku has a 4.5/5 stars for its overall company culture rated by their employees

top

CEO of Dataiku

Florian Douetteau

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Dataiku scored a 33 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Dataiku would recommend the brand to a friend. ENPS measures how likely Dataiku employees would recommend working at Dataiku to a friend.

Net Promoter Score

NPS Score

55%	Promoters
23%	Passive
22%	Detractors

Employee Net Promoter Score

eNPS Score

61%	Promoters
14%	Passive
25%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail