-13
NPS
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DataRobot
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About DataRobot's Brand
DataRobot is the AI Cloud leader, delivering a unified platform for all users, all data types, and all environments to accelerate delivery of AI to production. Trusted by global customers across industries and verticals, including a third of the Fortune 50, delivering over a trillion predictions for leading companies globally. Among its major competitors, DataRobot is ranked in 6th place for NPS while Plotly is 1st, and Datameer is 2nd.Their current valuation is $1.00B
Brand at a Glance
66%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
DataRobot Ranking
- #4 / 4 of its competitors
DataRobot NPS
DataRobot's Net Promoter Score (NPS) is a -13 with 38% Promoters, 11% Passives, and 51% Detractors. Net Promoter Score tracks whether DataRobot's customers would recommend using the product based on a scale of -100 to 100.
DataRobot Overall NPS
| 38% | Promoters |
|---|---|
| 11% | Passives |
| 51% | Detractors |
DataRobot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -29 | Apr 2021 | -29 |
May 2021 -5 | May 2021 | -5 |
Jun 2021 -14 | Jun 2021 | -14 |
Jul 2021 -18 | Jul 2021 | -18 |
Aug 2021 -12 | Aug 2021 | -12 |
Sep 2021 -8 | Sep 2021 | -8 |
Nov 2021 -14 | Nov 2021 | -14 |
Dec 2021 -15 | Dec 2021 | -15 |
Feb 2022 -12 | Feb 2022 | -12 |
May 2022 -14 | May 2022 | -14 |
Jan 2023 -16 | Jan 2023 | -16 |
Jun 2025 -15 | Jun 2025 | -15 |
How Other Brands Compare
DataRobot is ranked #4 for NPS among its competitors. Datameer and Datadog come in first and second, with Databricks coming in at third. Among those competitors, it is the third most valued company behind Datadog.
DataRobot |  Datadog |  Databricks |  Datameer | |
| Global Ranking | #- | #699 | #- | #- |
| NPS | -13 | 29 | 29 | 89 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $1.00B | $19.33B | $6.20B | $300.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DataRobot NPS by Gender
Female customers rated DataRobot's NPS 9 points higher than Male customers.
Male
-34
DataRobot's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
-25
DataRobot's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
DataRobot NPS by Ethnicity
DataRobot's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
DataRobot NPS by Age
DataRobot's NPS was rated 25 points by customers ages 36-40 on Comparably.
DataRobot NPS by Usage
DataRobot's NPS was rated the highest by customers who have used DataRobot's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
DataRobot NPS vs. Competitors
Compared to its competitors, DataRobot's NPS is rated right above Domino Data Lab, and is preceded by DataScience.Com.
| COMPANY | NPS Score | |
|---|---|---|
 | Plotly | 100 |
| Datameer | 89 |
 | Dataiku | 33 |
| Datadog | 29 |
| Databricks | 29 |
 | DataScience.Com | N/A |
| DataRobot | -13 |
 | Domino Data Lab | -23 |
 | Captricity | -100 |
DataRobot Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of DataRobot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DataRobot Customer Loyalty Score by Gender
DataRobot's Customer Loyalty score was rated 55 by both Female and Male customers on Comparably.
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Male
55%
Yes
Female
55%
Yes
DataRobot Customer Loyalty Score by Ethnicity
DataRobot's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
DataRobot Customer Loyalty Score by Age
DataRobot's Customer Loyalty score was rated 55% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 55% | 36-40 | 55% |
DataRobot Customer Loyalty Score by Usage
DataRobot's Customer Loyalty score was rated the highest by customers who have used DataRobot's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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DataRobot Customer Loyalty Score by Industry
DataRobot's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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DataRobot Customer Loyalty vs. Competitors
Compared to its competitors, DataRobot's Customer Loyalty score is rated right above Domino Data Lab, and is preceded by Databricks.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Datadog | 78% |
| Dataiku | 74% |
| Databricks | 73% |
| DataRobot | 66% |
| Domino Data Lab | 62% |
| Plotly | N/A |
| Datameer | N/A |
| Captricity | N/A |
| DataScience.Com | N/A |
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DataRobot Product Quality
3.3/5
DataRobot has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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DataRobot Product Information
DataRobot’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated DataRobot's product the highest. Reviewers from the Aerospace and Aviation industry rated DataRobot the lowest at 2.3.
- Website
- https://www.datarobot.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
SaaS
Quick Insights into DataRobot Product Quality
DataRobot's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked DataRobot Product Quality the Highest
Ranked DataRobot Product Quality the Lowest
DataRobot Product Quality Score by Gender
Female customers rated DataRobot's Product Quality score 1.4 stars higher than Male customers.
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Male
2.5/5
Female
3.9/5
DataRobot Product Quality Score by Ethnicity
DataRobot's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
DataRobot Product Quality Score by Age
DataRobot's Product Quality score was rated 3.9 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.9 | 36-40 | 3.9 |
DataRobot Product Quality Score by Usage
DataRobot's Product Quality score was rated the highest by customers who have used DataRobot's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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DataRobot Product Quality Score by Industry
DataRobot's Product Quality score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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DataRobot Product Quality vs. Competitors
Compared to its competitors, DataRobot's Product Quality score is rated right above Domino Data Lab, and is preceded by Datameer.
| COMPANY | Product Quality Score | |
|---|---|---|
| Plotly | 5/5 |
| Datadog | 4.1/5 |
| Dataiku | 3.9/5 |
| Databricks | 3.9/5 |
| Datameer | 3.6/5 |
| DataRobot | 3.3/5 |
| Domino Data Lab | 3.1/5 |
| Captricity | N/A |
| DataScience.Com | N/A |
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DataRobot Pricing
DataRobot ROI & Value For Money
3.3/5
DataRobot has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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DataRobot Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from DataRobot.
Quick Insights into DataRobot ROI
DataRobot's ROI score was rated highest by customers ages 36-40, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked DataRobot ROI the Highest
Ranked DataRobot ROI the Lowest
DataRobot ROI Score by Gender
Female customers rated DataRobot's ROI score 0.8 stars higher than Male customers.
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Male
2.6/5
Female
3.4/5
DataRobot ROI Score by Ethnicity
DataRobot's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
DataRobot ROI Score by Age
DataRobot's ROI score was rated 3.6 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.6 | 36-40 | 3.6 |
DataRobot ROI Score by Usage
DataRobot's ROI score was rated the highest by customers who have used DataRobot's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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DataRobot ROI Score by Industry
DataRobot's ROI score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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DataRobot Pricing vs. Competitors
Compared to its competitors, DataRobot's ROI score is rated right above Domino Data Lab, and is preceded by Databricks.
| COMPANY | Pricing Score | |
|---|---|---|
| Datameer | 4.5/5 |
| Datadog | 4.1/5 |
| Dataiku | 3.8/5 |
| Databricks | 3.8/5 |
| DataRobot | 3.3/5 |
| Domino Data Lab | 2.8/5 |
| Plotly | N/A |
| Captricity | N/A |
| DataScience.Com | N/A |
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DataRobot Customer Satisfaction (CSAT)
DataRobot Customer Satisfaction (CSAT) Score
63 / 100
DataRobot has an overall Customer Satisfaction score of 63 rated by its users and customers.
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Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DataRobot Customer Satisfaction vs. Competitors
Compared to its competitors, DataRobot's Customer Satisfaction score is rated right above Domino Data Lab, and is preceded by Datadog.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Plotly | 100% |
| Dataiku | 80% |
| Databricks | 78% |
| Datadog | 74% |
| DataRobot | 63% |
| Domino Data Lab | 57% |
| Datameer | 0% |
| Captricity | 0% |
| DataScience.Com | 0% |
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DataRobot Customer Service
3.2/5
DataRobot has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About DataRobot's Customer Service
Address
225 Franklin St, Boston, MA 02110
Website
https://www.datarobot.com/
DataRobot's Social Links
Quick Insights into DataRobot Customer Service
DataRobot's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked DataRobot Customer Service the Highest
Ranked DataRobot Customer Service the Lowest
DataRobot Customer Service Score by Gender
Female customers rated DataRobot's Customer Service score 0.9 stars higher than Male customers.
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Male
2.6/5
Female
3.5/5
DataRobot Customer Service Score by Ethnicity
DataRobot's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
DataRobot Customer Service Score by Age
DataRobot's Customer Service score was rated 3.9 stars by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.9 | 36-40 | 3.9 |
DataRobot Customer Service Score by Usage
DataRobot's Customer Service score was rated the highest by customers who have used DataRobot's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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DataRobot Customer Service Score by Industry
DataRobot's Customer Service score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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DataRobot Customer Service vs. Competitors
Compared to its competitors, DataRobot's Customer Service score is rated right above Domino Data Lab, and is preceded by Databricks.
| COMPANY | Customer Service Score | |
|---|---|---|
| Datameer | 5/5 |
| Datadog | 4.1/5 |
| Dataiku | 3.9/5 |
| Databricks | 3.8/5 |
| DataRobot | 3.2/5 |
| Domino Data Lab | 3/5 |
| Plotly | N/A |
| Captricity | N/A |
| DataScience.Com | N/A |
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DataRobot as an Employer
4.8/5
DataRobot has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
DataRobot scored a -13 for Net Promoter Score and a 71 for Employee Net Promoter Score. NPS gauges how likely a customer of DataRobot would recommend the brand to a friend. ENPS measures how likely DataRobot employees would recommend working at DataRobot to a friend.
Net Promoter Score
-13
NPS Score
| 38% | Promoters |
|---|---|
| 11% | Passive |
| 51% | Detractors |
Employee Net Promoter Score
71
eNPS Score
| 78% | Promoters |
|---|---|
| 15% | Passive |
| 7% | Detractors |
