-100
NPS
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DatPiff
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About DatPiff's Brand
DatPiff is an online mixtape distribution platform specialized in hip-hop, rap, and urban music. Among its major competitors, DatPiff is ranked in 3rd place for NPS while Bandcamp is 1st, and SoundCloud is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
DatPiff Ranking
- #3 / 4 of its competitors
DatPiff NPS
DatPiff's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether DatPiff's customers would recommend using the product based on a scale of -100 to 100.
DatPiff Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
DatPiff NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -100 | Dec 2023 | -100 |
How Other Brands Compare
DatPiff is ranked third for NPS among its competitors. Bandcamp and SoundCloud come in first and second, with Audiomack coming in at #4.
DatPiff |  SoundCloud |  Bandcamp |  Audiomack | |
| Global Ranking | #- | #706 | #- | #- |
| NPS | -100 | 30 | 100 | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DatPiff NPS vs. Competitors
Compared to its competitors, DatPiff's NPS is rated right below Audiomack.
| COMPANY | NPS Score | |
|---|---|---|
| Bandcamp | 100 |
| SoundCloud | 30 |
| Audiomack | N/A |
| DatPiff | -100 |
DatPiff Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of DatPiff users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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DatPiff Customer Loyalty vs. Competitors
Compared to its competitors, DatPiff's Customer Loyalty score is rated right above Bandcamp.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DatPiff | 100% |
| Bandcamp | 89% |
| SoundCloud | 76% |
| Audiomack | N/A |
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DatPiff Product Quality
1.5/5
DatPiff has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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DatPiff Product Information
DatPiff’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.datpiff.com
- Company Size
- 1-10 Employees
Industry
Tech
Content
Media
Sports & Entertainment
DatPiff Product Quality vs. Competitors
Compared to its competitors, DatPiff's Product Quality score is rated right above Audiomack, and is preceded by SoundCloud.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bandcamp | 4.3/5 |
| SoundCloud | 3.8/5 |
| DatPiff | 1.5/5 |
| Audiomack | N/A |
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DatPiff Pricing
DatPiff ROI & Value For Money
1.5/5
DatPiff has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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DatPiff Pricing vs. Competitors
Compared to its competitors, DatPiff's ROI score is rated right above Audiomack, and is preceded by SoundCloud.
| COMPANY | Pricing Score | |
|---|---|---|
| Bandcamp | 4.3/5 |
| SoundCloud | 3.6/5 |
| DatPiff | 1.5/5 |
| Audiomack | N/A |
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DatPiff Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DatPiff Customer Satisfaction vs. Competitors
Compared to its competitors, DatPiff's Customer Satisfaction score is rated right above Audiomack, and is preceded by SoundCloud.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bandcamp | 100% |
| SoundCloud | 69% |
| DatPiff | 0% |
| Audiomack | 0% |
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DatPiff Customer Service
1.5/5
DatPiff has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About DatPiff's Customer Service
Website
http://www.datpiff.com
DatPiff Customer Service vs. Competitors
Compared to its competitors, DatPiff's Customer Service score is rated right above Audiomack, and is preceded by SoundCloud.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bandcamp | 4.2/5 |
| SoundCloud | 3.6/5 |
| DatPiff | 1.5/5 |
| Audiomack | N/A |
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