100
NPS
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Bandcamp
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About Bandcamp's Brand
Bandcamp is an online music store and a promotion platform for independent artists. Among its major competitors, Bandcamp is ranked in 1st place for NPS while SoundCloud is 2nd, and Beatport is 3rd.
Brand at a Glance
89%
Customer Loyalty
4.3/5
Product Quality
4.3/5
Pricing
4.2/5
Customer Service
Bandcamp Ranking
- #1 / 4 of its competitors
Bandcamp NPS
Bandcamp's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Bandcamp's customers would recommend using the product based on a scale of -100 to 100.
Bandcamp Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Bandcamp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
Apr 2021 100 | Apr 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Sep 2024 100 | Sep 2024 | 100 |
How Other Brands Compare
Bandcamp is ranked first for NPS among its competitors. SoundCloud and Beatport come in second and third, with TuneCore coming in at #4.
Bandcamp |  SoundCloud |  Beatport |  TuneCore | |
| Global Ranking | #- | #706 | #- | #- |
| NPS | 100 | 30 | 0 | -30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bandcamp NPS vs. Competitors
Compared to its competitors, Bandcamp's NPS is rated right above SoundCloud.
| COMPANY | NPS Score | |
|---|---|---|
| Bandcamp | 100 |
| SoundCloud | 30 |
| Beatport | 0 |
 | Audiomack | N/A |
| TuneCore | -30 |
Bandcamp Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Bandcamp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bandcamp Customer Loyalty vs. Competitors
Compared to its competitors, Bandcamp's Customer Loyalty score is rated right above SoundCloud.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bandcamp | 89% |
| SoundCloud | 76% |
| Beatport | 73% |
| TuneCore | 73% |
| Audiomack | N/A |
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Bandcamp Product Quality
4.3/5
Bandcamp has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Bandcamp Product Information
Bandcamp’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.bandcamp.com
- Company Size
- 1-10 Employees
Industry
Tech
Content
Media
SaaS
Sports & Entertainment
Bandcamp Product Quality vs. Competitors
Compared to its competitors, Bandcamp's Product Quality score is rated right above SoundCloud.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bandcamp | 4.3/5 |
| SoundCloud | 3.8/5 |
| Beatport | 3.4/5 |
| TuneCore | 2.7/5 |
| Audiomack | N/A |
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Bandcamp Pricing
Bandcamp ROI & Value For Money
4.3/5
Bandcamp has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Bandcamp Pricing vs. Competitors
Compared to its competitors, Bandcamp's ROI score is rated right above SoundCloud.
| COMPANY | Pricing Score | |
|---|---|---|
| Bandcamp | 4.3/5 |
| SoundCloud | 3.6/5 |
| Beatport | 2.8/5 |
| TuneCore | 2.6/5 |
| Audiomack | N/A |
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Bandcamp Customer Satisfaction (CSAT)
Bandcamp Customer Satisfaction (CSAT) Score
100 / 100
Bandcamp has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bandcamp Customer Satisfaction vs. Competitors
Compared to its competitors, Bandcamp's Customer Satisfaction score is rated right above SoundCloud.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bandcamp | 100% |
| SoundCloud | 69% |
| Beatport | 67% |
| TuneCore | 41% |
| Audiomack | 0% |
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Bandcamp Customer Service
4.2/5
Bandcamp has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Bandcamp's Customer Service
Address
178 Castro St, San Francisco, CA
Website
http://www.bandcamp.com
Phone Number
16503192157
Bandcamp Customer Service vs. Competitors
Compared to its competitors, Bandcamp's Customer Service score is rated right above SoundCloud.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bandcamp | 4.2/5 |
| SoundCloud | 3.6/5 |
| Beatport | 3.1/5 |
| TuneCore | 2.4/5 |
| Audiomack | N/A |
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