DBRS NPS & Customer Reviews

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DBRS

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About DBRS' Brand

Formed in 1976, DBRS is a globally recognized provider of timely credit rating opinions that offer insight and transparency across a broad Among its major competitors, DBRS is ranked in 1st place for NPS while FactSet is 2nd, and Equifax is 3rd.

Brand at a Glance

55%

Customer Loyalty

3.4/5

Product Quality

3.2/5

Pricing

2.9/5

Customer Service

DBRS Ranking

^#1 / 4 of its competitors

DBRS NPS

DBRS's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether DBRS's customers would recommend using the product based on a scale of -100 to 100.

DBRS Overall NPS

NPS

67%	Promoters
33%	Passives
0%	Detractors

DBRS NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2022 100	Aug 2022	100
Sep 2023 66	Sep 2023	66

How Other Brands Compare

DBRS is ranked first for NPS among its competitors. FactSet and Equifax come in second and third, with Fitch Group coming in at #4.

	DBRS	FactSet	Equifax	Fitch Group
Global Ranking	#-	#860	#-	#-
NPS	67	35	-32	-
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	-
Valuation Updated every 24 hours for public companies	-	$12.04B	$22.24B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

DBRS NPS vs. Competitors

Compared to its competitors, DBRS's NPS is rated right above FactSet.

COMPANY		NPS Score
	DBRS	67
	FactSet	35
	Fitch Group	N/A
	S&P Ratings	N/A
	Alloy	N/A
	First Access	N/A
	Equifax	-32

DBRS Customer Loyalty

55%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

55% of DBRS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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55%

45%

DBRS Customer Loyalty vs. Competitors

Compared to its competitors, DBRS's Customer Loyalty score is rated right above Fitch Group, and is preceded by Equifax.

COMPANY		Customer Loyalty Score
	FactSet	72%
	Equifax	62%
	DBRS	55%
	Fitch Group	N/A
	S&P Ratings	N/A
	Alloy	N/A
	First Access	N/A

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DBRS Product Quality

3.4/5

DBRS has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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DBRS Product Information

DBRS’s product quality score is a 3.4 out of 5 as rated by its users and customers.

Website: http://www.dbrs.com

Company Size: 201-500 Employees

Industry

Tech

FinTech

DBRS Product Quality vs. Competitors

Compared to its competitors, DBRS's Product Quality score is rated right above Equifax, and is preceded by FactSet.

COMPANY		Product Quality Score
	FactSet	3.7/5
	DBRS	3.4/5
	Equifax	2.4/5
	Fitch Group	N/A
	S&P Ratings	N/A
	Alloy	N/A
	First Access	N/A

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DBRS Pricing

DBRS ROI & Value For Money

3.2/5

DBRS has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

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DBRS Pricing vs. Competitors

Compared to its competitors, DBRS's ROI score is rated right above Equifax, and is preceded by FactSet.

COMPANY		Pricing Score
	FactSet	4/5
	DBRS	3.2/5
	Equifax	2.4/5
	Fitch Group	N/A
	S&P Ratings	N/A
	Alloy	N/A
	First Access	N/A

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DBRS Customer Satisfaction (CSAT)

DBRS Customer Satisfaction (CSAT) Score

34 / 100

DBRS has an overall Customer Satisfaction score of 34 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	34%
Satisfied	0%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	33%
Very Dissatisfied	0%

Very Satisfied

34%

Satisfied

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

33%

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

DBRS Customer Satisfaction vs. Competitors

Compared to its competitors, DBRS's Customer Satisfaction score is rated right above Fitch Group, and is preceded by Equifax.

COMPANY		Customer Satisfaction (CSAT) Score
	FactSet	84%
	Equifax	37%
	DBRS	34%
	Fitch Group	0%
	S&P Ratings	0%
	Alloy	0%
	First Access	0%

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DBRS Customer Service

2.9/5

DBRS has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.

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About DBRS's Customer Service

Website

http://www.dbrs.com

DBRS Customer Service vs. Competitors

Compared to its competitors, DBRS's Customer Service score is rated right above Equifax, and is preceded by FactSet.

COMPANY		Customer Service Score
	FactSet	4/5
	DBRS	2.9/5
	Equifax	2.4/5
	Fitch Group	N/A
	S&P Ratings	N/A
	Alloy	N/A
	First Access	N/A

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DBRS as an Employer

4.2/5

DBRS has a 4.2/5 stars for its overall company culture rated by their employees

top

CEO of DBRS

Stephen Joynt

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

DBRS scored a 67 for Net Promoter Score and a 71 for Employee Net Promoter Score. NPS gauges how likely a customer of DBRS would recommend the brand to a friend. ENPS measures how likely DBRS employees would recommend working at DBRS to a friend.

Net Promoter Score

NPS Score

67%	Promoters
33%	Passive
0%	Detractors

Employee Net Promoter Score

eNPS Score

71%	Promoters
29%	Passive
0%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail