100
NPS
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Debiotech
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About Debiotech's Brand
Debiotech creates medical products that assist patients in improving their therapeutical outcome. Among its major competitors, Debiotech is ranked in 1st place for NPS while Insulet is 2nd, and Medtronic is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Debiotech Ranking
- #1 / 4 of its competitors
Debiotech NPS
Debiotech's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Debiotech's customers would recommend using the product based on a scale of -100 to 100.
Debiotech Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Debiotech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
How Other Brands Compare
Debiotech is ranked first for NPS among its competitors. Insulet and Medtronic come in second and third, with Johnson & Johnson coming in at #4.
Debiotech |  Johnson & Johnson |  Medtronic | Insulet | |
| Global Ranking | #- | #89 | #546 | #- |
| NPS | 100 | 26 | 30 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $428.68B | $152.54B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Debiotech NPS vs. Competitors
Compared to its competitors, Debiotech's NPS is rated right above Insulet.
| COMPANY | NPS Score | |
|---|---|---|
| Debiotech | 100 |
| Insulet | 34 |
| Medtronic | 30 |
| Johnson & Johnson | 26 |
Debiotech Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Debiotech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Debiotech Customer Loyalty vs. Competitors
Compared to its competitors, Debiotech's Customer Loyalty score is rated right above Insulet.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Debiotech | 100% |
| Insulet | 83% |
| Johnson & Johnson | 79% |
| Medtronic | 77% |
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Debiotech Product Quality
5/5
Debiotech has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Debiotech Product Information
Debiotech’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.debiotech.com
- Company Size
- 11-50 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Debiotech Product Quality vs. Competitors
Compared to its competitors, Debiotech's Product Quality score is rated right above Johnson & Johnson.
| COMPANY | Product Quality Score | |
|---|---|---|
| Debiotech | 5/5 |
| Johnson & Johnson | 4/5 |
| Medtronic | 3.9/5 |
| Insulet | 3.6/5 |
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Debiotech Pricing
Debiotech ROI & Value For Money
5/5
Debiotech has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Debiotech Pricing vs. Competitors
Compared to its competitors, Debiotech's ROI score is rated right above Medtronic.
| COMPANY | Pricing Score | |
|---|---|---|
| Debiotech | 5/5 |
| Medtronic | 3.9/5 |
| Johnson & Johnson | 3.9/5 |
| Insulet | 3.6/5 |
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Debiotech Customer Satisfaction (CSAT)
Debiotech Customer Satisfaction (CSAT) Score
100 / 100
Debiotech has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Debiotech Customer Satisfaction vs. Competitors
Compared to its competitors, Debiotech's Customer Satisfaction score is rated right above Johnson & Johnson.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Debiotech | 100% |
| Johnson & Johnson | 78% |
| Insulet | 76% |
| Medtronic | 72% |
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Debiotech Customer Service
5/5
Debiotech has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Debiotech's Customer Service
Address
Le Portique Av. de Sévelin 28, 1004 Switzerland
Website
http://www.debiotech.com
Phone Number
41 21 623 60 00
Debiotech Customer Service vs. Competitors
Compared to its competitors, Debiotech's Customer Service score is rated right above Medtronic.
| COMPANY | Customer Service Score | |
|---|---|---|
| Debiotech | 5/5 |
| Medtronic | 4/5 |
| Johnson & Johnson | 4/5 |
| Insulet | 3.6/5 |
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